ALISTAIR MCVICAR, DIRECTOR OF LARGE ACCOUNT SALES AT CEVA, SAYS:
“Customer satisfaction and day to day account management is very important to us and we would often find out too late that a customer is not happy. Measuring satisfaction was also not an easy task, especially over a number of customers.
We are now able to standardise the whole business reviews process and client feedback through Clientshare which has given us more control over our accounts and made it easier to pinpoint accounts that might need hypercare or are ready to grow.”
CEVA provides world-class supply chain solutions for large and medium-size national and multinational companies across the globe. As an industry leader, CEVA offers customers complete supply chain design and implementation in contract logistics and freight management, alone or in combination. Together with CMA CGM, a leading worldwide shipping group and CEVA’s strategic partner, we are able to offer our customers end-to-end logistics solutions.
CEVA’s integrated global network has over 1,000 facilities in more than 170 countries and 98,000 employees; all dedicated to delivering consistently excellent operations and supply chain solutions.