Guidant Global empowers businesses to get the best talent — wherever they are in the world. They champion a better, more forward-thinking way of working; moving away from the embedded staffing industry mentality of ‘recruitment by numbers’ towards taking a wider perspective, by shifting the focus to people – the vibrant force that drives thriving businesses and creates energy and opportunity.
“Clientshare is now Guidant’s global platform for client engagement and has been instrumental in 95% contract retention and growing Guidant’s credibility within client accounts”
Simon Blockley, CEO
Guidant Global prides itself on building trusted relationships with their clients. However, establishing and maintaining interaction with the ever-expanding number of stakeholders was becoming a challenge, especially as Guidant were going through a period of expansion themselves. Keeping everyone ‘in the loop’ was not just time consuming but putting pressure on renewals. Communicating how well Guidant was delivering on their commitments and demonstrating the added value Guidant provides clients’ to all relevant stakeholders was becoming increasingly difficult. It was also important to Guidant that every client receives consistent, clear messaging from leadership. Their standard was being challenged with the complexity and volume of interactions along with their rapidly expanding business. These issues were costing time and money. But more importantly they were creating risk – it was critical to Guidant to make sure that all the client stakeholders making retention decisions were kept updated and informed at all times.
Clientshare was implemented in 2016 with their UK based clients and over time their US accounts were brought online. Guidant were able to engage a wider audience with a standardised approach to account management. Each account started receiving regular business reviews which were tracked, logged, and actioned (Business Reviews). Management information, successes, and examples of innovation were communicated from one centralised platform (Achievement and Innovation Log & Share to Many).
Guidant also wanted to share operational data in real time. Integrating PowerBI with Clientshare’s Data Visualisation capability became the mechanism for consistently communicating this information.
Account management became more straightforward as a standard set of criteria to measure success was established (Company and Account Health Scorecards).
“Clientshare is now our global platform for client engagement and key contract retention”
Simon Blockley, CEO
Clientshare is now Guidant’s global platform for client engagement and has been instrumental in key contract retention and growing Guidant’s credibility within client accounts. Whitespace selling opportunities have been created as Guidant has evidenced their value. Since 2016 Clientshare has helped Guidant Global to achieve a retention of 95%.