Client Share Terms of Conditions and Privacy Policy

Client Share Platforms Terms Of Use

These terms of use (together with the documents referred to in it) (Terms) tells you the terms of use on which you may make use of the internet sharing platform operated by Client Share Ltd (Platform). Use of the Platform includes accessing, browsing, or registering to use the Platform.

Please read these Terms carefully before you start to use the Platform. By using the Platform, you confirm that you accept these Terms of use and that you agree to comply with them.

If you do not agree to these Terms, you must not use the Platform.

These Terms refer to the following additional terms, which also apply to your use of the Platform:

• Master Services Agreement, if you purchase services from us, the relevant master service agreement and any SLAs will also apply to you (MSA). In the event of any conflict between the MSA and these Terms, the MSA will apply.

• Our Privacy & Cookie Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us and which sets out information about the cookies on the Platform. By using the Platform, you consent to such processing and you warrant that all data provided by you is accurate.

www.myclientshare.com is a web-based platform operated by Client Share Ltd, a limited company registered in England and Wales under company number 08681337 and have its registered office and main trading address at 12-18 Hoxton Street, 2.05, N1 6NG, London UK. In these Terms references to we and our mean Client Share Ltd and references to you, your, user and customer mean the user of the Platform.

We may revise these Terms at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Changes To The Platform

We may update the Platform from time to time, and may change the content at any time. However, please note that any of the content may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that the Platform, or any content on it, will be free from errors or omissions.

Accessing The Platform

The platform is made available on an “as is” basis. We do not guarantee that the Platform, or any content on it, will always be available or be uninterrupted. Access to the Platform is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the Platform without notice. We will not be liable to you if for any reason the Platform is unavailable at any time or for any period. The above exclusions are subject always to the MSA.

You are responsible for making all arrangements necessary for you to have access to the Platform. You are also responsible for ensuring that all persons who access the Platform through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Your Account And Password

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at support@myclientshare.com.

Intellectual Property Rights

Intellectual Property means all intellectual property and associated intellectual property rights including patent, trade mark, service mark, copyright, trade dress, logo and trade secrets and other rights in Confidential Information.

Confidential Information means all information, however conveyed or presented, that relates to the business, affairs, operations, customers, processes, budgets, pricing policies, products or services, strategies, developments, trade secrets, know-how, personnel and suppliers of the disclosing party and any other information that is clearly identified as confidential by a party as being confidential to it (whether or not marked as “confidential”) or which reasonably ought to be considered as confidential. Customer Confidential Information means Confidential Information belonging to the Customer and includes Customer Content. Client Share Confidential Information is Confidential Information belonging to Client Share and includes Client Share Intellectual Property (for example, these Terms, Statements of Work, Client Share Tools, Client Share Customer Tools, Client Share Software).

We are the owner or the licensee of all Intellectual Property rights whatsoever in the Platform, and in the material published on it, save to the extent such material is published by other customers. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. Your use of the Platform does not grant or imply grant of any right title or interest to such Intellectual Property, except that you have a limited license to use the Platform on and subject to these Terms and the MSA.

To the extent that the Platform may incorporate Client Share’s intellectual property, Client Share grants to the Customer a non-exclusive, perpetual (subject to revocation for default under this Agreement or the respective Statement of Work), fully-paid up right to use, display and reproduce such Client Share Intellectual Property only to the extent necessary for use of the Platform by the customer according to these Terms and for the Customer’s customary business purposes and for the purpose set out in the respective Statement of Work, and not of re-sale, licence or distribution outside the Customer’s organisation.

The Customer will defend, indemnify and hold Client Share harmless, at the Customer’s expense, and will pay all reasonable costs, damages and legal fees awarded against Client Share in the event of any claim made or loss suffered in respect of the actual or alleged infringement of Intellectual Property relating to Client Share’s use of customer content.

All Intellectual Property in the design, creation, administration and any associate computer coding of Client Share software and Client Share tools shall remain the sole property of Client Share. Client Share software and Client Share tools cannot be recreated or copied in any form by the Customer.

You may print off one copy, and may download extracts, of any page(s) from the Platform for your personal use and you may draw the attention of others within your organisation to content posted on the Platform.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on the Platform must always be acknowledged.

You must not sub-license any part of the content on the Platform for commercial purposes without obtaining a licence to do so from us or our licensors.

No Reliance On Information

The content on the Platform is not intended to amount to advice on which you should rely.

Although we make reasonable efforts to update the information on the Platform, we make no representations, warranties or guarantees, whether express or implied, that the content on the Platform is accurate, complete or up-to-date.

Limitation Of Our Liability

Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

The Platform is provided on an “as is” basis and your sole remedy for any losses or dispute shall be to cease using the Platform. Without prejudice to the preceding sentence, our total liability to you shall be limited to the amount we have received from you for using the Platform.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Platform or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: use of, or inability to use, the Platform; or use of or reliance on any content displayed on the Platform.

We will not be liable for: loss of profits, sales, business, or revenue, business interruption, loss of anticipated savings, loss of business opportunity, goodwill or reputation or any indirect or consequential loss or damage.

The platform is for business customers only.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Platform or to your downloading of any content on it, or on any web platform linked to it.

We assume no responsibility for the content of web platforms linked on the Platform. Such links should not be interpreted as endorsement by us of those linked web platforms. We will not be liable for any loss or damage that may arise from your use of them.

Uploading Content To The Platform

Whenever you make use of a feature that allows you to upload content to the Platform, or to make contact with other users of the Platform, you must comply with content standards (as we reasonably determine) together with any other applicable terms and conditions, including without limitation the MSA. You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty.

Any content you upload to the public area of the Platform will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of the Platform a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you licence to us are described in the next paragraph (Rights you licence).

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our Platform constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of the Platform.

We have the right to remove any content you make on the Platform if, in our opinion, your post does not comply with content standards (as we reasonably determine).

The views expressed by other users on the Platform do not represent our views or values.

Rights You Licence

When you upload or post content to the Platform, you grant the following licenses:

To the extent that you share your confidential information and/or Intellectual Property on the Platform you grant the following licenses:

Client Share shall have a perpetual non-exclusive fully-paid up right to use such data to the extent necessary for Client Share to view Platform usage information and/or use such data to maintain and enhance the Platform services (including user personal information).

Other users of the Platform shall have a perpetual non-exclusive fully paid up right to use such data obtained via the Platform for its own business purposes, on and subject to any contractual obligations between you and the other user.

For the avoidance of doubt, Client Share shall not have any right to access or use your data (other than statistical usage data) unless expressly invited by you to access such data and then such data will always be treated in accordance with Client Share’s privacy policy.

Viruses

We do not guarantee that the Platform will be secure or free from bugs or viruses. You are responsible for configuring your information technology systems in order to access the Platform. You should use your own virus protection software. You must not misuse the Platform by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Platform, the server on which the Platform is stored or any server, computer or database connected to the Platform. You must not attack the Platform via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Platform will cease immediately.

You will not reverse engineer, disassemble or decompile any prototypes, software or other tangible objects which embody the Platform or Client Share Intellectual Property.

Linking To The Platform

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to the Platform in any web-platform that is not owned by you. We reserve the right to withdraw linking permission without notice.
The web platform in which you are linking must comply in all respects with the content standards (as we reasonably determine).

If you wish to make any use of content on the Platform other than that set out above, please contact us.

Third Party Links And Resources In The Platform

Where the Platform contains links to other platforms and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those platforms or resources and accept no liability for them.

Applicable Law

These terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Standard Terms and Conditions of Use

When you register to use or participate on this website you are using a website created and managed by Client Share Ltd. Client Share Ltd. may collect from you the following information:

• Full name and online screen name

• Contact information including email address

• Site activity

• Any other information you choose to send to us

Information submitted to us will be used to display your screen name, image, company and job title on the website. Neither Client Share Ltd., Client Share Ltd. Affiliates, Client Share Subcontractors nor Client Share Customers will display, sell, lease or distribute any information collected to third parties unless we have your permission or are required by law to do so.

Privacy Policy

This is the Online Privacy Policy of Client Share Ltd in the United Kingdom. This privacy policy covers the websites belonging to Client Share Ltd. (“Client Share” or “we”) in the United Kingdom. It does not cover the websites of Client Share subcontractors who publish their own policies.

At Client Share, privacy on the Internet means that:

• Client Share informs its website users (“you”) how it uses personally identifiable information that is collected online;

• Client Share maintains confidentiality and security safeguards for personally identifiable information;

• You have control over personally identifiable information you decide to submit to Client Share; and

• You can opt-out of receiving commercial email from Client Share at any time.

Client Share maintains the information it receives online in strict confidence; information you submit to Client Share is not sold to or shared with third parties, except our subsidiaries, affiliates, agents and partners as described in this policy.

Client Share reserves the right to notify you about administrative matters that pertain to your Client Share products or services. We may disclose your personally identifiable information, as required by law or regulation, in connection with law enforcement, fraud prevention, or other legal action; or if Client Share reasonably believes it is necessary to protect Client Share, our customers, or the public. Although we do not currently anticipate a change in our corporate status, in the event of a merger or acquisition of the company or a substantial portion of its assets, Client Share may disclose, transfer or sell personal information collected online to the surviving or acquiring party, respectively. Personal information collected online will remain subject to promises made in this Online Privacy Policy.

Privacy Complaints

Client Share commits to resolve complaints about your privacy and our collection or use of your personal information. Inquiries or concerns regarding this privacy policy should be directed to the Client Share Head Office.

To report your inquiries or concerns please contact Client Share by emailing support@myclientshare.com

Collection of Personally Identifiable Information

You may choose to give us personally identifiable information online to allow us to communicate with you, process your orders, or provide you with services. Our online forms ask for a small amount of relevant information, such as name, email and phone number.

We may also collect information about your visits to our websites, including your Internet Protocol (IP) address, browser type and language, location information and details of your browsing patterns. This is more fully described under the section entitled “Cookies, Web Beacons and AdChoices” below. We collect this information to determine such things as the number of visitors to various parts of our websites and to personalise your experience on our sites, and tailor our interactions with you.

If you do not want to give personally identifiable information to Client Share online you may communicate with us through the postal addresses that we also provide on our websites or in this policy. Client Share does not direct any part of its website to children and does not knowingly collect personally identifiable information from children.

Personally identifiable information that is submitted in a business capacity may be merged with available business database directories.

Personally identifiable information collected may be stored and processed in the United Kingdom or any other country in which Client Share or its subcontractors maintain facilities, and by using this website, you consent to any such transfer of information outside of your country.

Why Does Client Share Collect Personally Identifiable Information?

Client Share uses personally identifiable information submitted online to:

• respond to your questions;

• provide customer support;

• share news, updates, or helpful tips about Client Share products and services;

• inform you of special promotions;

• sign up for online services;

• customise, analyse, and improve our services, technologies, communications and relationships with you; and

• deliver products and services requested by you.

Communication Preferences

Client Share may send commercial email to you advertising our products and services. You can also subscribe to various product and service-specific communications on our websites. If you receive commercial email from Client Share and wish to discontinue these mailings, you may unsubscribe by emailing support@myclientshare.com

This unsubscribe option does not apply to communications primarily for the purpose of administering order completion, contracts, support, product safety warnings, software updates, or other administrative and transactional notices, the primary purpose of which is not promotional in nature.

Security of Personally Identifiable Information

Client Share maintains strict access control over personally identifiable information.

Only authorised Client Share personnel, and those of our subcontractors are allowed to handle information submitted to Client Share online.

Client Share’s websites store personally identifiable information in password-protected environments on servers that are located in the European Union. These servers are subject to Client Share’s information security policies, standards, and procedures.

When you buy services online from Client Share it may be necessary to transfer personally identifiable information to our subcontractors, who then fill the orders or provide the services. Client Share requires that its subsidiaries, affiliates, agents and partners handle personally identifiable information with the same concern for personal privacy as Client Share.

You may contact Client Share to check the accuracy of your personally identifiable information or to request that your information be updated or deleted by writing to support@myclientshare.com please indicate “Access” in the subject line and let us know the details of your request in the body of the message.

Cookies, Web Beacons and AdChoices

What is a cookie?

Cookies are small text files that are placed on your computer or mobile device by websites that you visit. They are widely used in order to make websites work efficiently, as well as to provide information to the owners of the site. Cookies are useful because they allow a website to recognise your device, letting you navigate between pages efficiently, remembering your preferences, and generally improving your experience.

How does Client Share use cookies?

Client Share uses cookies to recognise repeat visits to our websites and to facilitate Web navigation. The cookies store your country and language, along with an assigned random session ID. In some cases, the cookies store name and address information so you do not have to re-enter this information in multiple forms.

The cookie information that Client Share collects helps us track the number of visitors to our websites over time and determine whether these were new or repeat visits.

What is a Web Beacon?

A web beacon is an electronic image that can be used to recognise a cookie on your computer or other device when you view a web page or email.

How does Client Share use Web Beacons?

Client Share may use web beacons on our websites, in our emails, and in our advertisements on other websites to measure the effectiveness of our websites and our advertising. For example, web beacons may count the number of individuals who visit our websites from a particular advertisement or the number of individuals who open or act upon an email message.

Can I block cookies and web beacons?

Yes, the ability to enable, disable or delete cookies can be controlled through your website browser. Consult the “Help” menu of your browser application for details. If you block the use of cookies, you will not be able to use some of the features on Client Share websites, including the shopping cart and online account management services. You can make some web beacons unusable by disabling cookies.

Links to non-Client Share websites

Other websites that may be accessed through our website, such as through social media buttons or other links, may collect certain information about you through the use of cookies, web beacons and other features. We do not have access to or control over the cookies or other features that these third party sites may use, and the information practices of these third party websites are not covered by this Online Privacy Policy. Please contact them directly for more information about their privacy practices.

AdChoices: How does Client Share use Interest-Based Advertising

Websites cooperate with online advertisers to collect information about visitors to present ads that are more useful and relevant. This is known as interest-based advertising or online behavioural advertising. Client Share and our third party advertising partners may use cookies and web beacons to deliver interest-based ads that are relevant and targeted to our customers and prospects. This is applicable only for the use from our marketing website www.myclientshare.com not for our software platform hosted under www.secure.myclientshare.com

What information do Client Share websites collect for interest-based advertising?

Client Share and our third party advertising partners may use cookies or web beacons to collect information for the purposes of interest-based advertising based on your visits to www.myclientshare.com. These cookies identify the pages you view, the links and ads you click on, other actions you take on those websites, and the referring website. Similarly, online advertisers use cookies to deliver advertising to you for companies other than Client Share based on your visits to www.myclientshare.com and other websites. This is applicable only for use from our marketing website www.myclientshare.com not for our software platform hosted under www.secure.myclientshare.com

Contact Us

We welcome questions or comments about our Online Privacy Policy. You may also contact us if you feel that your personal information is used in a way inconsistent with this policy. Email us at support@myclientshare.com.

Policy Updates

Client Share reserves the right to make changes to this policy. If we make changes, we will revise this Online Privacy Policy to reflect such changes and revise the effective date of the policy.

Policy Effective Date: 18th December 2020.

Previous policy version can be found here