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Review Lab
Your home for expert content on how to build the best client reviews, sell more, boost operational control, empower staff and give customers the experience they really deserve.
Infographic
What type of Account Manager are you?
Consistent, quality Quarterly Business Reviews (QBRs) are the foundation of every strong client relationship. They’re an opportunity to deepen trust, showcase innovation, manage risk and ultimately – prove a supplier’s value for the long-term.
Yet, in reality, the way they are run varies wildly depending on who’s in charge – a task that falls firmly into the hands of the Account Managers. And it’s not always an easy job.
In this guide, you’ll find descriptions of the five main ‘types’ of Account Managers and their individual challenges during the QBR process – plus key areas of focus to improve outcomes in the future.

Related resources
Infographic
What type of Account Manager are you?
Consistent, quality Quarterly Business Reviews (QBRs) are the foundation of every strong client relationship. They’re an opportunity to deepen trust, showcase innovation, manage risk and ultimately – prove a supplier’s value for the long-term.
Yet, in reality, the way they are run varies wildly depending on who’s in charge – a task that falls firmly into the hands of the Account Managers. And it’s not always an easy job.
In this guide, you’ll find descriptions of the five main ‘types’ of Account Managers and their individual challenges during the QBR process – plus key areas of focus to improve outcomes in the future.

Related resources
Infographic
What type of Account Manager are you?
Consistent, quality Quarterly Business Reviews (QBRs) are the foundation of every strong client relationship. They’re an opportunity to deepen trust, showcase innovation, manage risk and ultimately – prove a supplier’s value for the long-term.
Yet, in reality, the way they are run varies wildly depending on who’s in charge – a task that falls firmly into the hands of the Account Managers. And it’s not always an easy job.
In this guide, you’ll find descriptions of the five main ‘types’ of Account Managers and their individual challenges during the QBR process – plus key areas of focus to improve outcomes in the future.

Related resources
Infographic
What type of Account Manager are you?
Consistent, quality Quarterly Business Reviews (QBRs) are the foundation of every strong client relationship. They’re an opportunity to deepen trust, showcase innovation, manage risk and ultimately – prove a supplier’s value for the long-term.
Yet, in reality, the way they are run varies wildly depending on who’s in charge – a task that falls firmly into the hands of the Account Managers. And it’s not always an easy job.
In this guide, you’ll find descriptions of the five main ‘types’ of Account Managers and their individual challenges during the QBR process – plus key areas of focus to improve outcomes in the future.

Related resources
Infographic
What type of Account Manager are you?
Consistent, quality Quarterly Business Reviews (QBRs) are the foundation of every strong client relationship. They’re an opportunity to deepen trust, showcase innovation, manage risk and ultimately – prove a supplier’s value for the long-term.
Yet, in reality, the way they are run varies wildly depending on who’s in charge – a task that falls firmly into the hands of the Account Managers. And it’s not always an easy job.
In this guide, you’ll find descriptions of the five main ‘types’ of Account Managers and their individual challenges during the QBR process – plus key areas of focus to improve outcomes in the future.
