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The essential guide to NPS

Discover how leading suppliers use Net Promoter Score (NPS) to measure customer loyalty, improve customer satisfaction scores, and act on B2B customer feedback.

 

This guide to NPS includes real industry benchmarks, practical steps on how to improve NPS in B2B services, and best practices for tracking and actioning feedback with modern NPS software. Get your copy today ->

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The essential guide to NPS for B2B companies: 

HOW LEADING SUPPLIERS USE NPS AT THE HEART OF THEIR CX STRATEGY TO REVEAL CHURN RISK & GROW REVENUE

NPS remains one of the most widely used customer feedback metrics in B2B services. But while many organisations send out annual surveys or track a customer satisfaction score, few know how to truly measure customer loyalty or use NPS to retain clients and drive growth.

In this NPS whitepaper, we explain what NPS measures, why Net Promoter Score is important, and the proven ways leading suppliers are using it to improve account retention, upsell opportunities and overall customer experience. Download your copy today >>

Discover NPS benchmarks for...

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Facilities Management

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Contract Catering

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Logistics

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Manufacturing

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Business Process Outsourcing

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Recruitment Process Outsourcing

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IT Services

Clientshare has built the world's leading Business Reviews platform

Our platform helps B2B enterprises across FM, Logistics, Contract Catering, BPO, RPO and ITO, to prove consistent value and innovation. Pulse digitises the Quarterly Business Review process, giving businesses the tools to create and deliver standardised high-quality reviews, and measure feedback, CSAT and NPS easily across all accounts. Pulse also provides risk analysis dashboards to help senior leaders act based on data-driven insights.

1-in-2 FTSE 100 companies already use Clientshare Pulse.

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"Having the right tools in place to obtain and respond to client feedback, both inside and outside meetings, is game changing."

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"Review meetings are our big chance to showcase our skills, expertise and successes, and we do everything we can to maximise that opportunity."

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