Quick introduction to Clientshare Pulse
Be in control with our QBR platform Pulse
Risk Analysis Dashboards
Leaders and Account Managers can gain insight from customer ratings on every account, across five simple but powerful areas: value for money, quality of service, strength of relationship, quality of reviews, Net Promoter Score (NPS).
Client Feedback and Net Promoter Score (NPS)
Gain invaluable insight from your customers as they respond to Quarterly Business Reviews (QBRs) including messages from your Leadership Team and Account Managers. As all ratings and feedback are located in one secure, online location, it makes it easy for both you and your customers to engage with the content.
Quarterly Business Reviews Workflow
Account Managers can deliver Quarterly Business Reviews consistently, ensuring nothing is lost or misplaced in emails. Actions are documented and tracked, safeguarding the integrity of the relationship.
Personalised video and leadership messages
Make every Quarterly Business Review memorable with easy-to-create videos that Account Managers and Leaders can upload every time – avoid being faceless; humanise the experience.
Designed for B2B enterprises looking to grow
Our digital QBR platform supports your business growth. Senior leaders can easily uncover risk accounts and act before it's too late, and identify new growth opportunities. Account Managers juggling multiple clients find Pulse saves time, making account management both easier and more rewarding.
A seamless experience for your customers
Our Quarterly Business Reviews (QBRs) platform, Pulse, provides customers with a single secure source to access suppliers’ Quarterly Business Review reports, contracts and management information, ensuring the customer/supplier communication loop is closed.
The story behind our QBR platform Pulse
Clientshare launched its Premium platform in 2017 to address a gap in the market for digital tools that allow suppliers to better manage their customer relationships. Success started with corporates, who recognised the benefits of applying this technology to improve efficiency and renewal rates on their more complex accounts. Our Quarterly Business Reviews platform, Pulse, was introduced in 2020 in response to requests from many existing customers who wanted an easy-to-use platform that focuses on delivery of Quarterly Business Reviews, CSAT and NPS and powerful data analysis.
“This platform offers us the opportunity to communicate clearly and succinctly on key activities, management information, innovation, special events and reach out to an entire community. Our clients have responded well to the introduction of Clientshare, which has been a welcome innovation”
Katy Thompson, CH&CO
“The Business Review feature has simplified but also made the process of evidencing compliance more effective. Telefónica Tech is now logging, tracking, and actioning reviews in one shared space, and information is easily accessible. Clientshare has made us easier to work with, and our clients love the one location for everything to do with the Telefónica Tech business relationship. It’s made us more efficient.”