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ENTERPRISE
Manage reviews, engage customers, capture feedback, NPS and CSAT, and uncover risks across every single account — all in one CX platform.
PULSE
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Build reviews, deliver to multiple stakeholders, measure CSAT and risk, and follow up on actions across all your key accounts - turning an analogue process into a growth engine.
CONNECT
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Engage tail-end accounts with our affordable and scalable solution. Gather CSAT, NPS, and feedback while sharing updates and innovation.
“The regular reviews and consistent workflow of Pulse ensures we keep our clients as up to date as possible on our progress. Pulse helps us gather regular feedback and NPS scores to act quickly, adding significant value.
“Pulse has enabled us as a senior leadership team to be able to jump on client queries at the right time. We can set up alerts and notifications to see client comments and scores when we need to. Even if we think or assume a client is happy, sometimes their scores haven't been where we think it would be. Clientshare gives us the power to have the right conversations to reduce the risk of churn.”
“Clientshare Pulse has really helped us to put a framework around our business reviews for our clients and be able to capture the good feedback, as well as the areas where we get challenged and need to improve. It's also enabled us to link in our data through our Power BI reporting, which is really key in our business as we grow and we want to connect more with our clients.”
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Supplier Research
What B2B suppliers need to do to improve their QBRs to retain and grow customers.
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The CX Maturity Assessment evaluates the maturity of your Business Review and customer feedback processes. You’ll receive a personalised report with recommendations for improvement and optimisation.
Download our latest whitepaper
NPS is one of the most popular B2B feedback metrics, yet few use it effectively to retain clients and drive growth. This explains why it matters, and how leading suppliers leverage it to boost retention and upsell opportunities.
