How does Clientshare Pulse support Menzies Distribution?
Pulse gives us the ability to automatically gather constant customer feedback that we previously didn’t have means to do easily. With this data we can show our entire run rate of scores with a client over time and prove that we are delivering at value month after month.
If there are ever any issues. If there's something that a client is not happy about, instead of waiting and waiting, Pulse ensures that we can act on it very quickly. It’s tracked and visible to everyone. Pulse enables clients to alert leadership and speak to anyone higher up the chain directly.
Often reviews would only reach those in the meeting and we wouldn’t know the wider stakeholder sentiment. Pulse opens up a communication channel with the client teams that we previously didn’t have and begin new conversations.
With Pulse we can see if they’ve engaged with the report, and they can score us and leave feedback, making sure you start the meetings at a completely different level, focusing on evidencing innovation or identifying opportunities for growth.
The ability to use Pulse Share-to-Many as a quarterly update tool to gather feedback from the smaller accounts easily would be very useful to see those with challenges, and those that could grow to prioritise my time.
About Menzies
People. Passion. Pride. These are what have driven the Menzies team since 1833.
Since that time, they have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in more than 60 countries, across six continents. But at the heart of their business is their people. Whether serving their clients landside or airside, above or below the wing, their teams are agile, dedicated, and eager to help. Safety and security are at the heart of everything they do. They have a duty of care to look after each other, their customers and their clients. And they care about the communities in which they operate.
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