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Digital QBRs for
Facilities Management

In a highly competitive market with 3rd or 4th generation outsourcing, demonstrating value and innovation to FM clients is more important than ever. With Clientshare's Quarterly Business Reviews platform for Facilities Management, you will easily identify which accounts need attention, and uncover new growth opportunities. 
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Evidence value and innovation and measure risk with our digital QBR process

The Facilities Management marketplace is a huge industry, but it’s tough to stand out from the crowd; the need to adapt and innovate is more important than ever. 

Our Quarterly Business Reviews platform helps Facilities Management enterprises, such as OCS, CBRE and Mitie, to evidence value and innovation to their clients. By digitising your QBR process, you can easily create and deliver standardised QBRs, consistently report on your added value, and gather and measure client feedback and NPS. All your client health data will be presented on expertly tailored Risk Analysis Dashboards to make sure you can act according to their ever-changing needs and consistently prove your unique value. 
 
1 in 3 FTSE 100 companies already use Clientshare, we work with 7 out of the top 10 FM companies and are growing every month. 

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“It makes total sense to roll Pulse out across our entire business.”

 

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“Clientshare allows us to measure satisfaction and engagement using the in-built platform analytics.”

How do digital QBRs empower
Facilities Management enterprises?

Our Quarterly Business Reviews platform ensures that your QBR process is standardised, making it easy to create and consistently deliver high-quality review packs to your real estate clients and facility managers, gather and measure their feedback, and gives you the data you need to act. We support senior leaders in Facilities Management to make informed and data-driven decisions, uncover accounts at risk and find new avenues of growth and opportunity to upsell.


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CREATE

Combine Quarterly Business Reviews, CSAT & NPS
  • Create standardised, consistent and professional Quarterly Business Reviews across all your accounts

  • Increase the client experience with our personalised video tool, leadership message feature and easily add insight & innovation

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DELIVER

Deliver outstanding UX for your clients
  • Improve client feedback and response rates by including CSAT and NPS with your QBRs while evidencing value and innovation

  • Deliver your QBRs directly to all key stakeholders within each client account

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MEASURE & ACT

Unique Risk Analysis Dashboards and alerts
  • Uncover accounts at risk of churn with data-driven insights and custom alerts so you can act in time

  • Identify new growth opportunities and insights to protect margins at renewals and renegotiate on value not price

Unlocking growth and stopping churn: 5 crucial advantages of  QBRs for Facilities Management companies

Quarterly Business Reviews are essential for Facilities Management (FM) businesses. They provide an opportunity for relationship building, performance assessment, addressing issues, identifying new opportunities, and strategic planning.
Paul Evans Carlisle Support Services

“Putting the customer at the heart of all we do is the cornerstone of Carlisle. We are working with Clientshare to deliver upon this core value of our business. We were missing out on opportunities to prove how our values are reflected in the delivery of our services. Clientshare is now deployed across all of our top accounts. It has standardised our coverage on our most important accounts whilst helping us to deliver on our core values as a business all in one secure centralised platform.

Paul Evans, Carlisle Support Services

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Clientshare has been greatly received by our clients and there are obvious benefits. The business review workflow has allowed us to send consistent reports to our clients and opened up a new line of communications and feedback. We used to send out a loyalty survey a few times per year, but we weren’t getting the traction we wanted. We needed better conversations and that’s how we landed on Clientshare.

Jason Bendell, Compass Group

Chris Woods Incentive-FM OCS

“The tool is much easier than sending reviews and comments via email, and then manually gathering and sharing client feedback. It makes total sense to roll Pulse out across our entire business.

Chris Woods, OCS

Paul Murphy Andron-FM

Use of Clientshare fosters collaboration and communication between all levels of staff and allows us to measure satisfaction and engagement using the in-built platform analytics.

Paul Murphy, Andron FM

QBR research whitepaper Clientshare

Download our research whitepaper, 'The QBR Delusion'

We interviewed hundreds of buyers of Logistics, FM, Contract Catering, IT and BPO services from the UK and US. The research uncovers an undeniable feeling among buyers that their suppliers need to start delivering better QBRs if they want to keep their business. Learn more about how your customers think you're losing out on key opportunities with them today.

Calculate the ROI of using our QBR platform in your Facilities Management business

Every year Facilities Management enterprises lose revenue on account churn. Digitising the Quarterly Business Reviews process and gather consistent feedback will help you avoid churn and identify new growth opportunities. Our customers have seen great results, try our ROI calculator and see what it can do for you.

+5%

retention

+15%

upselling

26

NPS

Book a Demo

Talk to someone from our great team that would love to show you the platform and see how Clientshare can help you increase your retention and growth.

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