“Clientshare has been greatly received by our clients and there are obvious benefits. The business review workflow has allowed us to send consistent reports to our clients and opened up a new line of communication and feedback. We used to send out a loyalty survey a few times per year, but we weren’t getting the traction we wanted. We needed better conversations and that’s how we landed on Clientshare.”

“Clientshare has been a real enabler for our business. Our customer retention rate is 98% this year, which is higher than any other business I’ve known. It’s a fantastic tool that helps our team to understand what our customers are saying every day. What I love about Clientshare, as a leader, is that I get our client feedback messages every day – real, live data. That’s fantastic in today’s world. I can talk to my teams about our client feedback, and that enables us to respond to our customers’ requests. It’s an amazing tool.”

"Clientshare has given us tangible, tactical feedback from customers on a consistent basis. We can really delve into it, understand where we need to improve on contracts, and it gives us a really non-confrontational way of obtaining feedback from customers after a QBR."

"Pulse has really supported ISS in terms of a rollout across our government sector, we found it really useful in helping our Managing Director to understand customer feedback from across quite a diverse range of accounts and get an overview of where we're really doing well and where we've got some challenges and how we help resolve those."