Logistics | Clientshare

The Logistics services marketplace is growing at an unprecedented rate, and competition from new suppliers is placing a renewed importance on customer experience.

Our platform helps Logistics enterprises, such as CEVA and SEKO, to stand out among the competition and prove consistent value and innovation. With our digital Quarterly Business Reviews process, it's easy to create and deliver high-quality and standardised QBRs. It’s a natural way to evidence your value to your clients on a regular basis, while also automatically sending out NPS and CSAT. The digital review packs gives your clients an outstanding user experience, leading to high response rates, and first-class client data measurements. Our risk analysis dashboards gives Logistics enterprises all the data-driven insights they need to act on feedback and build exceptional client relationships.

1-in-2 of the FTSE 100 companies already use Clientshare Pulse.

"Clientshare has made it easier to pinpoint accounts that might need hypercare or are ready to grow.

Read customer stories

"Pulse helps us gather regular feedback and NPS to act quickly when needed, adding significant value."

Read customer stories

CREATE

Combine Quarterly Business Reviews, CSAT & NPS

Create standardised, consistent and professional Quarterly Business Reviews across all your accounts
Optimise CX with our personalised video tool, leadership message feature and easy-to-add insight and innovation

DELIVER

Deliver outstanding UX for your clients

Improve client feedback and response rates by including CSAT and NPS while evidencing value and innovation
Deliver your QBRs directly to all key stakeholders within each client account

MEASURE & ACT

Unique Risk Analysis Dashboards and alerts

Uncover accounts at risk of churn with data-driven insights and alerts, ensuring you act in time
Identify new growth opportunities and insights to protect margins at renewals, helping you renegotiate on value not price

“The Pulse tool has become a key selling point for our tenders or when talking to potential new clients. It shows that we offer our clients the opportunity to give us regular feedback, that we care about what our clients think about us and that we will take immediate action. That's pretty powerful.”

Dan Eckett, SEKO Logistics

“We were looking for a way to get more consistent and reliable data across our client accounts. We believe Clientshare Pulse will help us get clear visibility of the health of our clients, highlight any areas for improvement within specific accounts as well as continuing to build the relationships we have with our clients.”

Tony Taylor, National Express Transport Solutions

“We are now able to standardise the whole business reviews process and client feedback through Clientshare which has given us more control over our accounts and made it easier to pinpoint accounts that might need hypercare or are ready to grow.”

Alistair McVicar, CEVA

Download our research whitepaper, 'The QBR Delusion'

We interviewed hundreds of buyers of Logistics, FM, Contract Catering, IT, RPO and BPO services from the UK and US. The research uncovers an undeniable feeling among buyers that their suppliers need to start delivering better QBRs if they want to keep their business. Learn more about how your customers think you're losing out on key opportunities with them today.

Digital QBRs for
Logistics

Prove your value and innovation
with first class QBRs

"Clientshare has made it easier to pinpoint accounts that might need hypercare or are ready to grow.

"Pulse helps us gather regular feedback and NPS to act quickly when needed, adding significant value."