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Digital QBRs for
Business Process Outsourcing

The BPO industry is uniquely competitive as client expectations rise whilst budgets remain static. Our Quarterly Business Reviews platform, Pulse, standardises the QBR process and enables you to uncover growth opportunities so you can renegotiate contracts on value, not price.
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Prove your value and innovation
with first class QBRs

Pulse empowers Business Processing Outsourcing (BPO) enterprises to stand out in a competitive landscape by consistently demonstrating their value and innovation to clients. Our process simplifies the creation and delivery of high-quality, standardised QBRs.

With Pulse, you can increase response rates and measure actionable top-tier client data and feedback. Our Risk Analysis Dashboard provide invaluable, data-driven insights, uncovers problem accounts at the the first sign to ensure immediate and purposeful action, and gives full account health transparency. Pulse revolutionises the QBR process to become the catalyst for both client retention and scalable growth.

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"Clientshare has helped us with consistency of communication, visibility on activities, contract compliance and demonstrating added value and innovation."

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Clientshare is now Guidant’s global platform for client engagement and has been instrumental in 95% contract retention and growing Guidant’s credibility within client accounts

How our QBR platforms works for
Business Process Outsourcing

Our platform helps Business Process Outsourcing providers like yours in creating standardised, consistent reviews. With our client experience features, you deliver consistently high-quality reviews, acquire data to measure account health to uncover growth opportunities, and receive early churn warnings to act on problem accounts.


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CREATE

Combine Quarterly Business Reviews, CSAT & NPS
  • Create standardised, consistent and professional Quarterly Business Reviews across all your accounts

  • Increase the client experience with our personalised video tool, leadership message feature and easily add insight & innovation

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DELIVER

Deliver outstanding UX for your clients
  • Improve client feedback and response rates by including CSAT and NPS with your QBRs while evidencing value and innovation

  • Deliver your QBRs directly to all key stakeholders within each client account

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MEASURE & ACT

Unique Risk Analysis Dashboards and alerts
  • Uncover accounts at risk of churn with data-driven insights and custom alerts so you can act in time

  • Identify new growth opportunities and insights to protect margins at renewals and renegotiate on value not price

Article

Standing Out From The Competition: 5 Benefits Of Quarterly Business Reviews (QBRs) For Business Process Outsourcing 

Standing Out From The Competition: 5 Benefits Of Quarterly Business Reviews (QBRs) For Business Process Outsourcing

In Business Process Outsourcing (BPO), maintaining a leading edge is crucial. Client demands have reached unprecedented levels, and the demanding task of nurturing robust relationships while continuously enhancing your services is a pivotal endeavour.
Jason Bendell

“Pulse has enabled us as a senior leadership team to be able to jump on client queries at the right time. We can set up alerts and notifications to see client comments and scores when we need to. Even if we think or assume a client is happy, sometimes their scores haven´t been where we think it would be. Clientshare gives us the power to have the right conversations to reduce the risk of churn.”

Jason Bendell, Compass Group

Tony Taylor - National Express Transport Solutions - Customer Headshot

"We were looking for a way to get more consistent and reliable data across our client accounts. We believe Clientshare Pulse will help us get clear visibility of the health of our clients, highlight any areas for improvement within specific accounts as well as continuing to build the relationships we have with our clients.”

Tony Taylor, National Express Transport Solutions

Dan Eckett - Seko logistics - Headshot

“Pulse helps us gather regular feedback and NPS to act quickly when needed, adding significant value."

Dan Eckett - Seko Logistics

Martin Hess - Telefonica Tech - Headshot

“The senior leadership have access to expert dashboards, making it easy to identify new growth opportunities."

Martin Hess- Telefonica Tech

QBR research whitepaper Clientshare

Download our research whitepaper, 'The QBR Delusion'

We interviewed hundreds of buyers of Logistics, FM, Contract Catering, IT and BPO services from the UK and US. The research uncovers an undeniable feeling among buyers that their suppliers need to start delivering better QBRs if they want to keep their business. Learn more about how your customers think you're losing out on key opportunities with them today.

Calculate the ROI of using our QBR platform in your business

Our customers have seen great results, try our ROI calculator and see what it can do for you.

+5%

retention

+15%

upselling

+26

NPS

Book a Demo

Talk to someone from our great team that would love to show you the platform and see how Clientshare can help you increase your retention and growth.

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