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Clientshare's

Whitepapers

 

The home of expert Customer Experience (CX) research publications, giving you the knowledge you need to build a stronger CXM strategy through effective Quarterly Business Reviews (QBRs).

 

Discover our B2B customer experience whitepapers and supplier relationship management research to learn how to build trust between buyers and suppliers. Learn best practice for managing buyer-supplier relationships, improving supplier collaboration, and using feedback to boost engagement.

From NPS measurement in B2B services to effective QBR strategies, find clear action steps to enhance performance, retention, and growth.

 

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Take a look at our QBR Hub for best practice tips and tricks for Business Reviews, or head to the Clientshare blog for more insights into B2B Customer Experience, business updates, thought leadership and more!

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Download our latest whitepaper

NPS is one of the most popular B2B feedback metrics, yet few use it effectively to retain clients and drive growth. This paper explains what NPS measures, why it matters, and how leading suppliers leverage it to boost retention, upsell opportunities, and customer experience.