Webinar: Creating the best Customer Experience possible

Joe Brownill
December 4, 2019

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Have a watch as our Managing director James Ward was invited to be a panelist on a webinar hosted by Penji.

The webinar was focused on what are the strategies when creating customer experience and how to build "moments that matter" with your customers.

Covered below were hot topics and questions about how companies are no longer competing on price, product, and service but experiences. 

 


Headquartered in London, the Clientshare purpose is to help companies retain and grow contracts. Clientshare works with companies like Interserve, Xerox, Guidant Global and CH&Co helping improve buyer-supplier relationships, making business easier and improving retention rates, typically by 18%.

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Download our latest whitepaper

Net Promoter Score (NPS) remains one of the most widely used customer feedback metrics in the B2B world. Many organisations send out annual surveys or ad-hoc feedback requests, but few know how to use NPS to retain clients and drive growth effectively.

In this paper, we explain what NPS measures, why it's important, and explore the ways leading suppliers are using it to improve contract retention, drive upselling opportunities and boost overall customer experience.