BEST USE OF CX TECHNOLOGY 2025

This award recognises the best integration of an existing API and/or CRM from Clientshare to support best-practice client communications and successes.

WINNER

Ricoh Global Services accepted by Maggy Thorvardardottir

Ricoh exemplifies how technology can drive strategic clarity by embedding Business Review and VoC data into their internal technology ecosystem, transforming client insight into actionable intelligence. By leveraging advanced analytics across Business and Project Reviews, they’ve created a feedback loop that informs decision-making at the highest levels of global leadership.

HIGHLY COMMENDED

OCS accepted by Claire Fields

OCS has integrated Clientshare Pulse with their internal CX systems and are effectively leveraging PowerBI for reporting, ensuring that Pulse-data-driven insights are readily accessible along with their existing data streams.  

BEST-IN-CLASS QBR EDUCATION 2025

This award recognises companies who have truly embraced the importance of internal education in highlighting the importance of QBRs for consistent operational excellence and world-leading client relationships.

WINNER

Xerox accepted by Ian White

Xerox is recognised for their comprehensive approach to educating their Service Delivery Managers on the QBR process. All managers complete a QBR-focused training during onboarding, ensuring an understanding of best practices from day one. By reviewing their Clientshare Pulse data in monthly exec meetings, they can focus on identifying and addressing areas for improvement.

HIGHLY COMMENDED

Aramark accepted by representative Ksenia Timofejeva

In recognising the importance of using QBRs to gather and build a consistent and accurate picture of client sentiment, Aramark has put a laser focus on sharpening the quality of all their reviews. They continue to ensure that every team member understands the importance of client feedback and using it to focus on what truly matters to their clients, thereby unlocking potential new opportunities.  

BEST GLOBAL QBR PRACTICES 2025

This award recognises companies who prioritise consistent high-quality QBRs across their entire global businesses, supported by Clientshare. It reflects both the work in existing mature markets and the work currently being done in regions with lighter / fewer established processes.

WINNER

Compass Group accepted by Chris Chidley

Compass Group is being recognised for their exceptionally well-established and powerful CX / engagement strategy programme that continually deliver excellence in customer experience, retention and client relationships at scale. They continue to demonstrate a world-class commitment to QBRs in markets like the UK and are now strategically deploying the same rigorous approach across APAC and the US.

HIGHLY COMMENDED

CEVA Logistics accepted by Kerrie Chayter

CEVA is being recognised for their commitment to standardising their QBR process. They have a global programme, that is locally led and deployed in local languages, thereby ensuring that their European best practice standards are consistent across all regions. Their playbook enables all account teams to have better business reviews.

CX LEADERSHIP EXCELLENCE 2025

This award recognises organisations that demonstrate exceptional leadership commitment to customer experience, driving cultural change and measurable improvements in client satisfaction.

WINNER

ABM accepted by Richard Sykes

ABM is recognised for the unwavering commitment shown by their leadership team to ensure that every piece of client feedback is acted upon, building a culture of responsiveness and trust. They engage with clients personally, and make face-to-face visits to address concerns with care and urgency. This hands-on leadership approach has strengthened client relationships and set a benchmark for excellence across the industry.

HIGHLY COMMENDED

SEKO Logistics accepted by Kate Yates

SEKO's leadership have embedded a "client-first" approach throughout their business, building a culture where every team member takes personal ownership of client satisfaction. This commitment shows in their impressive NPS of +68, reflecting real client loyalty – recognised across global operations. 

BEST NEW CX PROGRAMME 2025

This award recognises a commitment to the development of an industry-leading CX programme, introducing key changes to processes and practices to offer an exceptional customer experience.

WINNER

Yusen Logistics accepted by Kayleigh Le-Roux

Since launching with Pulse, Yusen Logistics have already made remarkable strides by integrating their QBR and VoC programmes through Clientshare. In a short space of time, they’ve outperformed global logistics industry benchmarks across nearly every metric. This is a team that’s harnessed the power of the Business Review to drive real change and client value.

HIGHLY COMMENDED

Carlisle Support Services accepted by Joe Stone

After several years of close partnership, we're delighted to see that Carlisle Support Services are embracing Clientshare Pulse to further elevate their customer experience programme. Under their CEO's exceptionally customer-centred leadership, where he personally travels the country to visit teams and customers, they're building a CX programme that mirrors the same hands-on approach to client satisfaction, ensuring excellence driven by true data-driven insights. 

BEST CX PROGRAMME 2025

This award recognises companies who have built first-class Customer Experience programmes that resonate across their entire ecosystem.

to tangible outcomes.

HIGHLY COMMENDED

EMCOR UK accepted by Maria De Cabo Ramos

This company is being recognised for their long-standing commitment to Customer Experience. With a CX programme that seamlessly blends strategic vision and tactical engagement, they’ve built a culture where client insight is not just collected, it’s embedded into the very fabric of the business through a dedicated CX and VoC programme.