Andron FM can now easily measure client satisfaction both consistently and regularly across all key accounts

Paul Murphy, Bid Manager, Andron FM
Quote by Paul Murphy, Bid Manager, Andron FM: Use of Clientshare fosters collaboration and communication between all levels of staff and allows us to measure satisfaction and engagement using the in-built platform analytics.
About Andron FM

Andron FM is a leading, family-owned facilities management service provider operating across the UK. Their dedicated team of 2,500 employees manage and maintain over 900 facilities on behalf of their clients, ranging from high-end commercial offices, luxury residential developments and high-street banking hubs to manufacturing and distribution plants, technology cleanrooms, public sector buildings, and vibrant retail & leisure spaces, each coming with their own unique set of challenges and opportunities. Focusing on high levels of service excellence, innovation, sustainable practices, and client satisfaction, they ensure the delivery of tailored solutions that create exceptional customer experiences.

 

Learn more about Andron FM

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Download our latest whitepaper

Net Promoter Score (NPS) remains one of the most widely used customer feedback metrics in the B2B world. Many organisations send out annual surveys or ad-hoc feedback requests, but few know how to use NPS to retain clients and drive growth effectively.

In this paper, we explain what NPS measures, why it's important, and explore the ways leading suppliers are using it to improve contract retention, drive upselling opportunities and boost overall customer experience.