CEVA Logistics use the Clientshare platform to easily identify client accounts at risk and prevent churn

Alistair McVicar, Director of Large Account Sales, CEVA Logistics

We asked Alistair McVicar, Director of Large Accounts Sales at CEVA Logistics, how the adoption of Clientshare Pulse has helped his team:

Quote be Alistair McVicar, Director of Large Accounts Sales, CEVA Logistics: Customer satisfaction and day-to-day account management is very important to us and we would often find out too late that a customer is not happy. Measuring satisfaction was also not an easy task, especially over a number of customers.

We are now able to standardise the whole business reviews process and client feedback through Clientshare which has given us more control over our accounts and made it easier to pinpoint accounts that might need hypercare or are ready to grow.”

 

ABOUT CEVA 

CEVA provides world-class supply chain solutions for large and medium-size national and multinational companies across the globe. As an industry leader, CEVA offers customers complete supply chain design and implementation in contract logistics and freight management, alone or in combination.  Together with CMA CGM, a leading worldwide shipping group and CEVA’s strategic partner, we are able to offer our customers end-to-end logistics solutions.

CEVA’s integrated global network has over 1,000 facilities in more than 170 countries and 98,000 employees; all dedicated to delivering consistently excellent operations and supply chain solutions.

 

Learn more about CEVA

 

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Net Promoter Score (NPS) remains one of the most widely used customer feedback metrics in the B2B world. Many organisations send out annual surveys or ad-hoc feedback requests, but few know how to use NPS to retain clients and drive growth effectively.

In this paper, we explain what NPS measures, why it's important, and explore the ways leading suppliers are using it to improve contract retention, drive upselling opportunities and boost overall customer experience.