Jason: "We started using Pulse with Compass two and a half years ago, and what we have seen is some incredible results when it comes to our time retention. It enables me to kind of have a very clear picture of what is the risk going forward and how we are performing. And if it gives me that comfort, it also gives our MDs and our CEOs comfort as we go forward.
For us within Compass, this has been a huge, huge benefit. It enables us to track our clients through intelligent data to be able to retain our business going forward. And one thing I love about working with Clientshare is every time I throw them a challenge or some feedback, they take it on board and Pulse 2.0 has done exactly that today.
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Net Promoter Score (NPS) remains one of the most widely used customer feedback metrics in the B2B world. Many organisations send out annual surveys or ad-hoc feedback requests, but few know how to use NPS to retain clients and drive growth effectively.
In this paper, we explain what NPS measures, why it's important, and explore the ways leading suppliers are using it to improve contract retention, drive upselling opportunities and boost overall customer experience.