Jason Bendell, Partnership Director at Chartwells Independent - Compass Group, says:
Better client feedback and conversations
Clientshare has been greatly received by our clients and there are obvious benefits. The business review workflow has allowed us to send consistent reports to our clients and opened up a new line of communications and feedback. We used to send out a loyalty survey a few times per year, but we weren’t getting the traction we wanted. We needed better conversations and that’s how we landed on Clientshare.
Identify client accounts at risk and prevent churn
Pulse has enabled us as a senior leadership team to be able to jump on client queries at the right time. We can set up alerts and notifications to see client comments and scores when we need to. Even if we think or assume a client is happy, sometimes their scores haven't been where we think it would be. Clientshare gives us the power to have the right conversations to reduce the risk of churn.
Increased response rates and client satisfaction
Clients that we previously sent annual surveys to, who never responded, have responded to our regular Clientshare reviews. Having just a few key questions and the chance to leave written feedback is hitting a completely different note with our clients.
ABOUT COMPASS GROUP
Compass Group PLC is a world leading food service company, which generated annual revenues of £18.1 billion in the year to 30 September 2021. It serves meals to millions of people in more than 40 countries and employs and engages with over 500,000 people. The Company specialises in providing food and a range of support services across the core sectors of Business & Industry, Healthcare & Senior Living, Education, Sports & Leisure and Defence, Offshore & Remote, with an established brand portfolio.
Learn more about Compass Group
ABOUT CHARTWELLS INDEPENDENT, A COMPASS GROUP COMPANY
Chartwells is proud to be the leading provider of catering and support services to schools, academies, colleges and universities in the UK. For over a quarter of a century, Chartwells has focused on helping those in education to build strong bodies, sharp minds and embrace positive dietary and lifestyle behaviours that last a lifetime. As truly passionate education and school caterers, it’s our aim for every pupil and student to have the same opportunities to develop and make a positive contribution when learning at school, college or university. It’s our mission to help them do it.
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