"We look forward to working with the team at Clientshare to implement their Pulse Business Reviews platform and get a structured and standardised process in place for communications and delivery across our key accounts.”
About National Express Transport Solutions:
National Express Transport Solutions have access to the UK’s leading and largest network of fully audited operators. Meaning they have the unique ability to offer any vehicle, at any time, anywhere across the UK. It’s not just coaches on offer, our complete ground transport management includes coaches, minibuses, taxis and chauffeur driven cars. They’re proud to be experts in their field, having years of experience delivering various solutions to a multitude of business sectors.
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Download our latest whitepaper
Net Promoter Score (NPS) remains one of the most widely used customer feedback metrics in the B2B world. Many organisations send out annual surveys or ad-hoc feedback requests, but few know how to use NPS to retain clients and drive growth effectively.
In this paper, we explain what NPS measures, why it's important, and explore the ways leading suppliers are using it to improve contract retention, drive upselling opportunities and boost overall customer experience.