"We look forward to working with the team at Clientshare to implement their Pulse Business Reviews platform and get a structured and standardised process in place for communications and delivery across our key accounts.”
About National Express Transport Solutions:
National Express Transport Solutions have access to the UK’s leading and largest network of fully audited operators. Meaning they have the unique ability to offer any vehicle, at any time, anywhere across the UK. It’s not just coaches on offer, our complete ground transport management includes coaches, minibuses, taxis and chauffeur driven cars. They’re proud to be experts in their field, having years of experience delivering various solutions to a multitude of business sectors.
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NPS is one of the most popular B2B feedback metrics, yet few use it effectively to retain clients and drive growth. This paper explains what NPS measures, why it matters, and how leading suppliers leverage it to boost retention, upsell opportunities, and customer experience.