Simon: "I think Pulse has really supported ISS in terms of a rollout across our government sector recently, we found it really useful in helping our managing director of government to understand customer feedback from across quite a diverse range of accounts and get an overview of where we're really doing well and where we've got some challenges and how we help resolve those. Her feedback to us has been that Pulse has been really valuable in that sense, in terms of capturing client feedback. It's really useful to understand a bit more about 2.0. I think we particularly see the opportunity to provide templates to our key account managers, because we know they're very busy.
We know for a lot of them, they're not design specialists. You know, they want to produce good quality QBRs, but we want to make it easy. The ability to put templates inside the client share tool and actually enable them to do that much more quickly.
We hope that will drive adoption across ISS."
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