OCS is saving time and effort by using the Pulse workflow tool for their business reviews

Chris Woods, Systems & Project Manager, OCS

"The tool is much easier than sending reviews and comments via email, and then manually gathering and sharing client feedback.”

Quote by Chris Woods, Systems & Project Manager, OCS: It makes total sense to roll Pulse out across our entire business.

Learn more about OCS. Hear more from Claire Rumsey, Sector Managing Director at OCS. 

 

 

Related customer stories

CH&CO use Clientshare to streamline operations, enhance customer relationships, and drive data-informed decision-making
Read story
Compass Group increased their client feedback and gained access to new data-driven insights with Clientshare
Read story
SEKO Logistics use Pulse as a key selling point for tenders and when talking to potential clients
Read story
nps-whitepaper-blog-image

Download our latest whitepaper

Net Promoter Score (NPS) remains one of the most widely used customer feedback metrics in the B2B world. Many organisations send out annual surveys or ad-hoc feedback requests, but few know how to use NPS to retain clients and drive growth effectively.

In this paper, we explain what NPS measures, why it's important, and explore the ways leading suppliers are using it to improve contract retention, drive upselling opportunities and boost overall customer experience.