How Clientshare Pulse Benefits: Ricoh

 
 

Transcript:

Maggy: "Ricoh has just implemented Pulse for all of their top 100 global customers.  The feedback so far from the teams has been brilliant.  It's really easy to use and I think that really is the strength of Pulse, the simplicity.

 

And I think this tool really hits the mark in capturing CSAT feedback and NPS scoring from our customers. I think some of the new features have been really, really good, especially the templating. So especially for some of our mid-segment customers, I think that's going to be great."

 

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Net Promoter Score (NPS) remains one of the most widely used customer feedback metrics in the B2B world. Many organisations send out annual surveys or ad-hoc feedback requests, but few know how to use NPS to retain clients and drive growth effectively.

In this paper, we explain what NPS measures, why it's important, and explore the ways leading suppliers are using it to improve contract retention, drive upselling opportunities and boost overall customer experience.