Transcript:
Maggy: "Ricoh has just implemented Pulse for all of their top 100 global customers. The feedback so far from the teams has been brilliant. It's really easy to use and I think that really is the strength of Pulse, the simplicity.
And I think this tool really hits the mark in capturing CSAT feedback and NPS scoring from our customers. I think some of the new features have been really, really good, especially the templating. So especially for some of our mid-segment customers, I think that's going to be great."
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NPS is one of the most popular B2B feedback metrics, yet few use it effectively to retain clients and drive growth. This paper explains what NPS measures, why it matters, and how leading suppliers leverage it to boost retention, upsell opportunities, and customer experience.