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How Clientshare Pulse Benefits: SEKO Logistics

 

 
 
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Daniel: "At SEKO Logistics, Pulse has helped us get better reviews of our clients, get more feedback and be able to react when we get negative scores to turn them into positive scores. Pulse 2.0 will give us the ability to give our clients a structured format when we do QBRs and MBRs with them, making sure our account managers have the ability to manage our clients' reviews in the same way throughout our global organisation."

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NPS is one of the most popular B2B feedback metrics, yet few use it effectively to retain clients and drive growth. This paper explains what NPS measures, why it matters, and how leading suppliers leverage it to boost retention, upsell opportunities, and customer experience.