How Clientshare Pulse Benefits: SEKO Logistics

 

 
 
Transcript 
 

Daniel: "At SEKO Logistics, Pulse has helped us get better reviews of our clients, get more feedback and be able to react when we get negative scores to turn them into positive scores. Pulse 2.0 will give us the ability to give our clients a structured format when we do QBRs and MBRs with them, making sure our account managers have the ability to manage our clients' reviews in the same way throughout our global organisation."

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Net Promoter Score (NPS) remains one of the most widely used customer feedback metrics in the B2B world. Many organisations send out annual surveys or ad-hoc feedback requests, but few know how to use NPS to retain clients and drive growth effectively.

In this paper, we explain what NPS measures, why it's important, and explore the ways leading suppliers are using it to improve contract retention, drive upselling opportunities and boost overall customer experience.