Why world-leading businesses use Clientshare Pulse

Transcript:

Claire Rumsey, Sector Managing Director, OCS: Pulse has been a really interesting addition to our business. It's really helped us to put a framework around our business reviews for our clients, and been able to capture the good feedback, as well as the areas where we get challenged and need to improve. It's also enabled us to link in our data through our PowerBI reporting which in our business, as we grow and we want to connect more with our clients, to use those API links and to use the data insights to improve our service delivery is really key for all our stakeholders.

Daniel Eckett, Client Solutions Group Director - UK&I, SEKO Logistics: At SEKO Logistics, Pulse helped us get better reviews of our clients, get more feedback, and be able to react when we get Negative scores to turn them into positive scores.

Jason Bendell, Partnerships Director, Chartwells (Compass Group): We started using Pulse with Compass two and a half years ago, and what we have seen is some incredible results when it comes to our client retention. It enables me to have a very clear picture of what is the risk going forward and how we are performing. And if it gives me that comfort, it also gives our MDS and our CEOs comfort as we go forward. For us within Compass, this has been a huge, huge benefit. It enables us to track our clients through intelligent data to be able to retain our business going forward.

Maggy Thorvardardottir, Director, Global Service Management Practice, Ricoh: Ricoh has just implemented Pulses for all of their top hundred global customers. The feedback so far from the teams has been brilliant. It's really easy to use and I think that really is the strength of Pulse, the simplicity. And I think this tool really hits the mark and capturing CSAT, feedback and NPS scoring from our customers.

Nick Haynes, Managing Director, Dine Contract Catering (Compass Group): So Clientshare Pulse has really helped Compass Group reach all of its clients in terms of being able to accurately get some scoring. So being able to send that out directly to our clients and understand how they feel about our performance is really key to us.

Simon Winkworth, Chief Development Director, ISS: I think Pulse has really supported ISS in terms of a rollout across our government sector, recently. We found it really useful in helping to understand customer feedback from across quite a diverse range of accounts, and get a overview of where we're really doing well and where we've got some challenges, and how we help resolve those. Pulse has been really valuable in that sense in terms of capturing client feedback.