Transcript:
Kayleigh Le Roux: "Since implementing Clientshare in our business, we have made sure that our client account health is where we need it to be. Whenever there is an issue or an account that is going into hypercare or needs extra love and attention, we make sure that we use the tool to its full benefits and ensure that the output is where the business needs it to be.
The Clientshare tool and using Pulse on on a regular basis has given us a lot of confidence as a business. We have used certain features, in particular the NPS scoring. We can gauge our customers and make sure that what we say we're going to deliver we are actually delivering for them."
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NPS is one of the most popular B2B feedback metrics, yet few use it effectively to retain clients and drive growth. This paper explains what NPS measures, why it matters, and how leading suppliers leverage it to boost retention, upsell opportunities, and customer experience.