Effective Quarterly Business Reviews (QBRs) can be the determining factor in a client’s decision whether to forge a strong, long-term relationship with your company or give you the boot. Reviews take time and effort on both sides.
Research shows the average in-person client review costs over £2,000 per attendee. So, for all parties’ sakes, they’re worth doing right. Yet, while there’s no magic formula to winning clients’ hearts and minds, there are nine steps you can take to prepare for the best possible outcome. Let’s take a look.