RPO | Clientshare

Make sure to stand out amongst the competition by consistently evidencing value and innovation to your customers with first class Business Reviews.

Our platform helps RPO and BPO enterprises, such as Impellam and Xerox, to prove value and give you full visibility into what your customers feel about you.

Our unique platform gives you the tools to create and deliver high-quality QBRs across all your accounts, measure client feedback and scores, and instantly act on any challenges or opportunities. Our client dashboards provide visibility and transparency over account health and activity, making it easy for senior leadership to make informed decisions.

1-in-2 FTSE 100 companies and 1-in-3 S&P 500 already use Clientshare Pulse.

"Clientshare is now Guidant’s global platform for client engagement and has been instrumental in key contract retention and growing Guidant’s credibility within client accounts."

Read customer stories

"Clientshare has helped us to retain a number of critical clients and has given the leadership team visibility, consistency, and live metrics on each account."

Read customer stories

CREATE

Combine Quarterly Business Reviews, CSAT & NPS

Create standardised, consistent and professional Quarterly Business Reviews across all your accounts
Optimise CX with our personalised video tool, leadership message feature and easy-to-add insight and innovation

DELIVER

Deliver outstanding UX for your clients

Improve client feedback and response rates by including CSAT and NPS while evidencing value and innovation
Deliver your QBRs directly to all key stakeholders within each client account

MEASURE & ACT

Unique Risk Analysis Dashboards and alerts

Uncover accounts at risk of churn with data-driven insights and alerts, ensuring you act in time
Identify new growth opportunities and insights to protect margins at renewals, helping you renegotiate on value not price

Quarterly Business Reviews (QBRs) elevate a company’s communication and performance, grow customer retention, foster collaboration, and empower Recruitment Process Outsourcing (RPO) providers to stay ahead in a competitive and evolving industry.

QBRs are a fundamental part of creating good client relationships, evidencing value and providing clients with the opportunity to give feedback. With a digital QBR process using our bespoke platform, RPO providers are able to identify and act upon risks and opportunities across their accounts.

“Clientshare is Guidant’s global platform for client engagement and has been instrumental in key contract retention and growing Guidant’s credibility within client accounts. ”

Simon Blockley, Guidant Global

“Clientshare has helped us with consistency of communication, visibility on activities, contract compliance and demonstrating added value and innovation. The success of the platform for PMP has come in its metrics, measuring the strength and depth of our client relationships.”

Neil Jacques, PMP Recruitment

Jason_Bendell_Chartwells_Compass_headshot

“Using Pulse has enabled us to reduce the number of renewals that have been put out to tender by over 85%, because we are able to show our clients the value we deliver to them, and their feedback to us, on an ongoing basis.

Whenever we can get a “pre-empt” conversation started it has measurable impact on our ability retain our business.”

Jason Bendell, Compass Group

Download our research whitepaper, 'The QBR Delusion'

We interviewed hundreds of buyers of Logistics, FM, Contract Catering, IT, RPO and BPO services from the UK and US. The research uncovers an undeniable feeling among buyers that their suppliers need to start delivering better QBRs if they want to keep their business. Learn more about how your customers think you're losing out on key opportunities with them today.

Digital QBRs for
Recruitment Process Outsourcing

Clientshare is the world's leading Quarterly Business Reviews platform for the RPO sector and gives enterprises the data-driven insights to easily uncover problem accounts, identify new growth opportunities and build better client relationships.

Get complete visibility of the health of all your accounts with Clientshare Pulse

"Clientshare is now Guidant’s global platform for client engagement and has been instrumental in key contract retention and growing Guidant’s credibility within client accounts."

"Clientshare has helped us to retain a number of critical clients and has given the leadership team visibility, consistency, and live metrics on each account."