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The home of expert Customer Experience (CX) research publications, giving you the knowledge you need to build a stronger CXM strategy through effective Quarterly Business Reviews (QBRs).
Video
Engaging the right audience: Solving the QBR participation puzzle
View the recording from our virtual briefing with Head of Customer Success at Clientshare, George Heron, to gain key strategies for improving QBR participation.
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Download our research whitepaper, 'The QBR Frustration'
We interviewed 100 senior leaders of B2B enterprises across the Logistics, FM, Contract Catering, IT, RPO and BPO sectors from the UK and US. The research reveals the failures of today's QBRs and highlights the urgent need for better business conversations. Learn more about where you can improve your QBRs to protect your margin and grow relationships with buyers today.