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Whitepapers
The home of expert Customer Experience (CX) research publications, giving you the knowledge you need to build a stronger CXM strategy through effective Quarterly Business Reviews (QBRs).
White paper
The QBR Frustration
Poorly managed QBRs are driving customer churn, missed upsell opportunities, and margin erosion. With 82% of buyers cancelling contracts over ineffective QBRs and only 21% of suppliers confident buyers see their value, the process is broken. Suppliers must shift QBRs from data-heavy reviews to value-driven, forward-thinking conversations to boost retention, growth, and client satisfaction.
Related resources
White paper
The QBR Frustration
Poorly managed QBRs are driving customer churn, missed upsell opportunities, and margin erosion. With 82% of buyers cancelling contracts over ineffective QBRs and only 21% of suppliers confident buyers see their value, the process is broken. Suppliers must shift QBRs from data-heavy reviews to value-driven, forward-thinking conversations to boost retention, growth, and client satisfaction.
Related resources
White paper
The QBR Frustration
Poorly managed QBRs are driving customer churn, missed upsell opportunities, and margin erosion. With 82% of buyers cancelling contracts over ineffective QBRs and only 21% of suppliers confident buyers see their value, the process is broken. Suppliers must shift QBRs from data-heavy reviews to value-driven, forward-thinking conversations to boost retention, growth, and client satisfaction.
Related resources
White paper
The QBR Frustration
Poorly managed QBRs are driving customer churn, missed upsell opportunities, and margin erosion. With 82% of buyers cancelling contracts over ineffective QBRs and only 21% of suppliers confident buyers see their value, the process is broken. Suppliers must shift QBRs from data-heavy reviews to value-driven, forward-thinking conversations to boost retention, growth, and client satisfaction.
Related resources
White paper
The QBR Frustration
Poorly managed QBRs are driving customer churn, missed upsell opportunities, and margin erosion. With 82% of buyers cancelling contracts over ineffective QBRs and only 21% of suppliers confident buyers see their value, the process is broken. Suppliers must shift QBRs from data-heavy reviews to value-driven, forward-thinking conversations to boost retention, growth, and client satisfaction.
Related resources
Download our research whitepaper, 'The QBR Frustration'
We interviewed 100 senior leaders of B2B enterprises across the Logistics, FM, Contract Catering, IT, RPO and BPO sectors from the UK and US. The research reveals the failures of today's QBRs and highlights the urgent need for better business conversations. Learn more about where you can improve your QBRs to protect your margin and grow relationships with buyers today.