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i-FM: Business review processes need improvement

Jess Kelly
February 12, 2025

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"New research shows 80% of suppliers fear margin erosion due to poor review practices.

Clientshare, the company behind the leading business reviews platform, has released its a new white paper, The QBR Frustration.  Newly commissioned research proves the urgent need for facilities management, logistics and process outsourcing suppliers to improve their business review processes if they want to continue to grow and retain their customer accounts. The findings uncover critical gaps in how these suppliers communicate with key buyers and show why opportunities for growth are being missed." 

 

 

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Download our latest whitepaper

NPS is one of the most popular B2B feedback metrics, yet few use it effectively to retain clients and drive growth. This paper explains what NPS measures, why it matters, and how leading suppliers leverage it to boost retention, upsell opportunities, and customer experience.