i-FM: Business review processes need improvement

Jess Kelly
February 12, 2025

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"New research shows 80% of suppliers fear margin erosion due to poor review practices.

Clientshare, the company behind the leading business reviews platform, has released its a new white paper, The QBR Frustration.  Newly commissioned research proves the urgent need for facilities management, logistics and process outsourcing suppliers to improve their business review processes if they want to continue to grow and retain their customer accounts. The findings uncover critical gaps in how these suppliers communicate with key buyers and show why opportunities for growth are being missed." 

 

 

Download our research

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Download our latest whitepaper

Net Promoter Score (NPS) remains one of the most widely used customer feedback metrics in the B2B world. Many organisations send out annual surveys or ad-hoc feedback requests, but few know how to use NPS to retain clients and drive growth effectively.

In this paper, we explain what NPS measures, why it's important, and explore the ways leading suppliers are using it to improve contract retention, drive upselling opportunities and boost overall customer experience.