Clientshare continues to develop the world’s leading Business Reviews software, Pulse, while cementing its role as a subject matter expert with another quarter of impressive growth.
The Pulse product grew by 41% year-on-year with continued growth in the company’s focus sectors of Logistics, Facilities Management and Business Process Outsourcing.
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NPS is one of the most popular B2B feedback metrics, yet few use it effectively to retain clients and drive growth. This paper explains what NPS measures, why it matters, and how leading suppliers leverage it to boost retention, upsell opportunities, and customer experience.
