Q1 Research Discovers 87% of Suppliers Cite QBRs as Key Opportunity for Upselling

Alice Baker
April 28, 2025

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Clientshare continues to develop the world’s leading Business Reviews software, Pulse, while cementing its role as a subject matter expert with another quarter of impressive growth.

The Pulse product grew by 41% year-on-year with continued growth in the company’s focus sectors of Logistics, Facilities Management and Business Process Outsourcing.

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Download our latest whitepaper

Net Promoter Score (NPS) remains one of the most widely used customer feedback metrics in the B2B world. Many organisations send out annual surveys or ad-hoc feedback requests, but few know how to use NPS to retain clients and drive growth effectively.

In this paper, we explain what NPS measures, why it's important, and explore the ways leading suppliers are using it to improve contract retention, drive upselling opportunities and boost overall customer experience.