i-FM: The urgent need for better supplier communication

James Ward
March 26, 2024

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"We’ve all noticed the dramatic decline in face-to-face meetings post-pandemic. For clients and their suppliers, this can be a problem.

In the face of this decline, quarterly business reviews (QBRs) now represent the biggest opportunity for suppliers to demonstrate value and innovation, share insights and expertise, and create demand for additional services. 

However, far too many suppliers fall short. Clientshare recently commissioned research to reveal the extent to which buyer expectations around business reviews are rising, and to uncover how few suppliers are responding and keeping pace."

 

Download our research
QBR research whitepaper Clientshare

Download our research whitepaper, 'The QBR Delusion'

We interviewed hundreds of buyers of Logistics, FM, Contract Catering, IT and BPO services from the UK and US. The research uncovers an undeniable feeling among buyers that their suppliers need to start delivering better QBRs if they want to keep their business. Learn more about how your customers think you're losing out on key opportunities with them today.