i-FM: The urgent need for better supplier communication

James Ward
March 26, 2024

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"We’ve all noticed the dramatic decline in face-to-face meetings post-pandemic. For clients and their suppliers, this can be a problem.

In the face of this decline, quarterly business reviews (QBRs) now represent the biggest opportunity for suppliers to demonstrate value and innovation, share insights and expertise, and create demand for additional services. 

However, far too many suppliers fall short. Clientshare recently commissioned research to reveal the extent to which buyer expectations around business reviews are rising, and to uncover how few suppliers are responding and keeping pace."

 

Download our research

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Download our latest whitepaper

Net Promoter Score (NPS) remains one of the most widely used customer feedback metrics in the B2B world. Many organisations send out annual surveys or ad-hoc feedback requests, but few know how to use NPS to retain clients and drive growth effectively.

In this paper, we explain what NPS measures, why it's important, and explore the ways leading suppliers are using it to improve contract retention, drive upselling opportunities and boost overall customer experience.