Why do world-leading businesses use Clientshare Pulse?

Alice Baker
September 27, 2024

 

 

 

 

Clientshare is helping suppliers in Logistics, BPO, FM, Contract Catering and IT services to improve retention and grow their accounts by supporting improvements to their Business Reviews.

We spoke to six of these suppliers to understand exactly how Pulse benefits their businesses:

 

 Nick Haynes

Managing Director | Compass Group, Dine Contract Catering
Simon Winkworth

Client Development Director | ISS Facility Services
Maggy Thorvardardottir

Director, Global Service management Practice  | Ricoh

Jason Bendell

Partnership Director | Compass Group, Chartwells

Claire Rumsey

Sector Managing Director - Lifestyle FM | OCS

Daniel Eckett

Client Solutions Group Director UK&I | SEKO Logistics

 

 

 

Interested in how Clientshare Pulse can help you improve your company's regular review processes?

 
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Download our latest whitepaper

Net Promoter Score (NPS) remains one of the most widely used customer feedback metrics in the B2B world. Many organisations send out annual surveys or ad-hoc feedback requests, but few know how to use NPS to retain clients and drive growth effectively.

In this paper, we explain what NPS measures, why it's important, and explore the ways leading suppliers are using it to improve contract retention, drive upselling opportunities and boost overall customer experience.