Plans & Pricing
Find the right plan for your business
Lite
1-to-MANY SURVEYS
- Customer surveys
- NPS & CSAT collection
- Written feedback collection
- Risk analysis dashboards
- Follow-up meeting requests
- Personalised videos
- Customised leadership messaging
- 1 User
- 1 Workspace
Pro
+ CUSTOMER REVIEWS
- Business Review workflow
- Action & task management
- Instant feedback alerts
- Custom email domains
- Customisable branding
- 'Ask AI' risk analysis
- CMS integration (coming soon)
- 15 Users
- 5 Workspaces
Enterprise
+ ENTERPRISE MODEL
- Workflow automations
- Embedded data visualisation
- Internationalisation
- Single Sign On (SSO)
- REST API
- Bespoke integrations
- Custom reporting
- NPS & CX Maturity benchmarking
- Enterprise account management
Full feature list: Lite
- 1:many customer surveys for tail-end accounts
- Net Promoter Score (NPS) collection capabilities and Pulse Index™ customer satisfaction (CSAT) measurement
- Written customer feedback collection module
- Follow-up meeting requests via Connect
- Live risk analysis dashboards
- Send and manage Connects for thousands of recipients
- Distribution of personalised videos to client accounts
- Customised messaging from your leadership
- Deploy Connect across multiple regions
- Support provided for User via ChatBot and email
- 1 Clientshare Connect User
- 1 Clientshare Connect Workspace
Full feature list: Professional
- Management of the full Business Review process
- Track actions set in Reviews and track tasks from written requests
- Automatic alerts sent when feedback is received with 'urgent' flags for low scores
- Send Reviews and Connects from a custom company email domain
- Customise the branding of Reviews and Connects sent to recipients
- Export Clientshare data in CSV format
- Integration with ChatGPT, Claude, Gemini and CoPilot (coming soon) for in-depth analysis
- Integration with existing Content Management Systems (coming soon)
- Access to implementation and training with Clientshare's CS team with ongoing support for Users
- 15 Clientshare Pulse and Connect Users
- 5 Clientshare Pulse and Connect Workspaces
Full feature list: Enterprise
- Integration capabilities for CRMs including Salesforce, Dynamics and Snowflake
- Platform, Reviews and Connects available in various languages including: English, Japanese, Turkish, Spanish, Portuguese, French, German, Italian + more
- Customisable automated alerts and reminders for consistent review processes
- Customer Service data visualisation embedded into reviews and dashboards
- Selected custom reports produced by the Clientshare team based on data collected via Pulse and Connect
- Secure access to the Clientshare platform using a single set of credentials
- Clientshare's public API is a REST API accessible via an access token available to 'Owner' roles in organisation settings for building apps and integrations
- Provision of industry- and company-specific NPS benchmarks and analysis
- Ability to measure the maturity of current Business Review processes and CX strategies
- Opt-in opportunities for beta testing and exclusive early access for newly released features
- Full implementation programme with customised, in-person training
- Dedicated Account Manager for support and queries
“Clientshare has been a real enabler for our business. Our customer retention rate is 98% this year, which is higher than any other business I’ve known. It’s a fantastic tool that helps our team to understand what our customers are saying every day. What I love about Clientshare, as a leader, is that I get our client feedback messages every day – real, live data. That’s fantastic in today’s world. I can talk to my teams about our client feedback, and that enables us to respond to our customers’ requests. It’s an amazing tool.”
Richard Sykes. ABM
"Clientshare has given us tangible, tactical feedback from customers on a consistent basis. We can really delve into it, understand where we need to improve on contracts, and it gives us a really non-confrontational way of obtaining feedback from customers after a QBR."
Claire Fields, OCS
"Pulse has really supported ISS in terms of a rollout across our government sector, we found it really useful in helping our Managing Director to understand customer feedback from across quite a diverse range of accounts and get an overview of where we're really doing well and where we've got some challenges and how we help resolve those."
Simon Winkworth, ISS
“Clientshare has been greatly received by our clients and there are obvious benefits. The business review workflow has allowed us to send consistent reports to our clients and opened up a new line of communication and feedback. We used to send out a loyalty survey a few times per year, but we weren’t getting the traction we wanted. We needed better conversations and that’s how we landed on Clientshare.”
