Article

5 tips on how to evidence value during your Quarterly Business Reviews (QBRs)

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships.


 

Quarterly Business Reviews play a pivotal role in nurturing robust client relationships and showcasing your company's value.  However, 88% of buyers feel that suppliers aren’t demonstrating enough evidence of value and innovation in their current QBRs.

Clientshare have developed the Pulse QBR platform that combines CSAT and NPS with your Business Reviews process and has in-built opportunities for demonstrating value. Pulse is currently being used by 1-in-2 FTSE100 businesses, and Clientshare works with some of the largest enterprises in BPO, RPO, IT Services, Logistics and FM to improve their Quarterly Business Reviews - putting a spotlight on their value and making it impossible for clients to miss.

If you want to effectively demonstrate your value during QBRs, consider these five essential tips:

 

1. Align goals and outcomes 

Start by ensuring that your QBRs revolve around aligning your client's objectives with the outcomes they've achieved through your products or services. Emphasise how your offerings have met or exceeded the initial goals set at the beginning of your partnership, reinforcing the tangible value you bring. 

 

2. Share key performance metrics

Presenting vital performance metrics is a potent way to substantiate value. Highlight pertinent data, such as increased revenue, cost savings, improved efficiency, or enhanced customer satisfaction, all directly attributable to your products or services. Visual aids such as charts or graphs can make these metrics more impactful. 

Metrics demonstrating KPIs in Quarterly Business Reviews (QBRs)

 

3. Showcase success stories

Craft compelling success stories that illustrate the positive impact of your solutions on other clients. Utilise case studies or testimonials to provide real-world examples of the value you've delivered. Sharing these stories can resonate with your client and help them envisage similar successes for their own business. 

 

4. Provide a roadmap for continued value

Outline a clear roadmap detailing how you intend to continue delivering value in the future. Discuss upcoming product enhancements, additional services, or strategic initiatives that will further benefit your client's business. Demonstrating your commitment to their ongoing success reinforces your value proposition. 

Road map of goals from Quarterly Business Reviews (QBRs)

 

5. Seek feedback and collaborate

Promote open dialogue by actively seeking your client's feedback and input. Use this opportunity to address challenges, explore new opportunities, and discuss areas where improvements can be made. Collaborate on solutions, demonstrating that you genuinely value their perspective and that the partnership is committed to mutual success. 

 

Final thoughts: 

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships. By aligning goals, sharing key performance metrics, showcasing success stories, providing a roadmap for continued value, and seeking feedback, you can affirm your dedication to your client's success and ensure that the value you provide remains evident and appreciated throughout your partnership. 

 


 

Read more:

 

Link to an article by Clientshare's Global Director of Enterprises, Helen Ectors, about client retention and data-driven decisions

A link to an article called 'What should you include in your Quarterly Business Review (QBR) deck'

Link to an article explaining the five ways Clientshare Pulse boosts retention

 

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5 tips on how to evidence value during your Quarterly Business Reviews (QBRs)

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships.


 

Quarterly Business Reviews play a pivotal role in nurturing robust client relationships and showcasing your company's value.  However, 88% of buyers feel that suppliers aren’t demonstrating enough evidence of value and innovation in their current QBRs.

Clientshare have developed the Pulse QBR platform that combines CSAT and NPS with your Business Reviews process and has in-built opportunities for demonstrating value. Pulse is currently being used by 1-in-2 FTSE100 businesses, and Clientshare works with some of the largest enterprises in BPO, RPO, IT Services, Logistics and FM to improve their Quarterly Business Reviews - putting a spotlight on their value and making it impossible for clients to miss.

If you want to effectively demonstrate your value during QBRs, consider these five essential tips:

 

1. Align goals and outcomes 

Start by ensuring that your QBRs revolve around aligning your client's objectives with the outcomes they've achieved through your products or services. Emphasise how your offerings have met or exceeded the initial goals set at the beginning of your partnership, reinforcing the tangible value you bring. 

 

2. Share key performance metrics

Presenting vital performance metrics is a potent way to substantiate value. Highlight pertinent data, such as increased revenue, cost savings, improved efficiency, or enhanced customer satisfaction, all directly attributable to your products or services. Visual aids such as charts or graphs can make these metrics more impactful. 

Metrics demonstrating KPIs in Quarterly Business Reviews (QBRs)

 

3. Showcase success stories

Craft compelling success stories that illustrate the positive impact of your solutions on other clients. Utilise case studies or testimonials to provide real-world examples of the value you've delivered. Sharing these stories can resonate with your client and help them envisage similar successes for their own business. 

 

4. Provide a roadmap for continued value

Outline a clear roadmap detailing how you intend to continue delivering value in the future. Discuss upcoming product enhancements, additional services, or strategic initiatives that will further benefit your client's business. Demonstrating your commitment to their ongoing success reinforces your value proposition. 

Road map of goals from Quarterly Business Reviews (QBRs)

 

5. Seek feedback and collaborate

Promote open dialogue by actively seeking your client's feedback and input. Use this opportunity to address challenges, explore new opportunities, and discuss areas where improvements can be made. Collaborate on solutions, demonstrating that you genuinely value their perspective and that the partnership is committed to mutual success. 

 

Final thoughts: 

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships. By aligning goals, sharing key performance metrics, showcasing success stories, providing a roadmap for continued value, and seeking feedback, you can affirm your dedication to your client's success and ensure that the value you provide remains evident and appreciated throughout your partnership. 

 


 

Read more:

 

Link to an article by Clientshare's Global Director of Enterprises, Helen Ectors, about client retention and data-driven decisions

A link to an article called 'What should you include in your Quarterly Business Review (QBR) deck'

Link to an article explaining the five ways Clientshare Pulse boosts retention

 

Related resources

Article

How Quarterly Business Reviews (QBRs) can help you reduce risk of churn
Read more

Infographic

Five ways Quarterly Business Reviews impact retention and growth
Open now

Article

What to include in your Quarterly Business Reviews (QBRs)
Read more

Article

5 tips on how to evidence value during your Quarterly Business Reviews (QBRs)

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships.


 

Quarterly Business Reviews play a pivotal role in nurturing robust client relationships and showcasing your company's value.  However, 88% of buyers feel that suppliers aren’t demonstrating enough evidence of value and innovation in their current QBRs.

Clientshare have developed the Pulse QBR platform that combines CSAT and NPS with your Business Reviews process and has in-built opportunities for demonstrating value. Pulse is currently being used by 1-in-2 FTSE100 businesses, and Clientshare works with some of the largest enterprises in BPO, RPO, IT Services, Logistics and FM to improve their Quarterly Business Reviews - putting a spotlight on their value and making it impossible for clients to miss.

If you want to effectively demonstrate your value during QBRs, consider these five essential tips:

 

1. Align goals and outcomes 

Start by ensuring that your QBRs revolve around aligning your client's objectives with the outcomes they've achieved through your products or services. Emphasise how your offerings have met or exceeded the initial goals set at the beginning of your partnership, reinforcing the tangible value you bring. 

 

2. Share key performance metrics

Presenting vital performance metrics is a potent way to substantiate value. Highlight pertinent data, such as increased revenue, cost savings, improved efficiency, or enhanced customer satisfaction, all directly attributable to your products or services. Visual aids such as charts or graphs can make these metrics more impactful. 

Metrics demonstrating KPIs in Quarterly Business Reviews (QBRs)

 

3. Showcase success stories

Craft compelling success stories that illustrate the positive impact of your solutions on other clients. Utilise case studies or testimonials to provide real-world examples of the value you've delivered. Sharing these stories can resonate with your client and help them envisage similar successes for their own business. 

 

4. Provide a roadmap for continued value

Outline a clear roadmap detailing how you intend to continue delivering value in the future. Discuss upcoming product enhancements, additional services, or strategic initiatives that will further benefit your client's business. Demonstrating your commitment to their ongoing success reinforces your value proposition. 

Road map of goals from Quarterly Business Reviews (QBRs)

 

5. Seek feedback and collaborate

Promote open dialogue by actively seeking your client's feedback and input. Use this opportunity to address challenges, explore new opportunities, and discuss areas where improvements can be made. Collaborate on solutions, demonstrating that you genuinely value their perspective and that the partnership is committed to mutual success. 

 

Final thoughts: 

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships. By aligning goals, sharing key performance metrics, showcasing success stories, providing a roadmap for continued value, and seeking feedback, you can affirm your dedication to your client's success and ensure that the value you provide remains evident and appreciated throughout your partnership. 

 


 

Read more:

 

Link to an article by Clientshare's Global Director of Enterprises, Helen Ectors, about client retention and data-driven decisions

A link to an article called 'What should you include in your Quarterly Business Review (QBR) deck'

Link to an article explaining the five ways Clientshare Pulse boosts retention

 

Related resources

Article

5 reasons Quarterly Business Reviews (QBRs) are essential for B2B enterprises
Read more

Infographic

Five ways Quarterly Business Reviews impact retention and growth
Open now

Article

What to include in your Quarterly Business Reviews (QBRs)
Read more

Article

5 tips on how to evidence value during your Quarterly Business Reviews (QBRs)

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships.


 

Quarterly Business Reviews play a pivotal role in nurturing robust client relationships and showcasing your company's value.  However, 88% of buyers feel that suppliers aren’t demonstrating enough evidence of value and innovation in their current QBRs.

Clientshare have developed the Pulse QBR platform that combines CSAT and NPS with your Business Reviews process and has in-built opportunities for demonstrating value. Pulse is currently being used by 1-in-2 FTSE100 businesses, and Clientshare works with some of the largest enterprises in BPO, RPO, IT Services, Logistics and FM to improve their Quarterly Business Reviews - putting a spotlight on their value and making it impossible for clients to miss.

If you want to effectively demonstrate your value during QBRs, consider these five essential tips:

 

1. Align goals and outcomes 

Start by ensuring that your QBRs revolve around aligning your client's objectives with the outcomes they've achieved through your products or services. Emphasise how your offerings have met or exceeded the initial goals set at the beginning of your partnership, reinforcing the tangible value you bring. 

 

2. Share key performance metrics

Presenting vital performance metrics is a potent way to substantiate value. Highlight pertinent data, such as increased revenue, cost savings, improved efficiency, or enhanced customer satisfaction, all directly attributable to your products or services. Visual aids such as charts or graphs can make these metrics more impactful. 

Metrics demonstrating KPIs in Quarterly Business Reviews (QBRs)

 

3. Showcase success stories

Craft compelling success stories that illustrate the positive impact of your solutions on other clients. Utilise case studies or testimonials to provide real-world examples of the value you've delivered. Sharing these stories can resonate with your client and help them envisage similar successes for their own business. 

 

4. Provide a roadmap for continued value

Outline a clear roadmap detailing how you intend to continue delivering value in the future. Discuss upcoming product enhancements, additional services, or strategic initiatives that will further benefit your client's business. Demonstrating your commitment to their ongoing success reinforces your value proposition. 

Road map of goals from Quarterly Business Reviews (QBRs)

 

5. Seek feedback and collaborate

Promote open dialogue by actively seeking your client's feedback and input. Use this opportunity to address challenges, explore new opportunities, and discuss areas where improvements can be made. Collaborate on solutions, demonstrating that you genuinely value their perspective and that the partnership is committed to mutual success. 

 

Final thoughts: 

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships. By aligning goals, sharing key performance metrics, showcasing success stories, providing a roadmap for continued value, and seeking feedback, you can affirm your dedication to your client's success and ensure that the value you provide remains evident and appreciated throughout your partnership. 

 


 

Read more:

 

Link to an article by Clientshare's Global Director of Enterprises, Helen Ectors, about client retention and data-driven decisions

A link to an article called 'What should you include in your Quarterly Business Review (QBR) deck'

Link to an article explaining the five ways Clientshare Pulse boosts retention

 

Related resources

Article

How Quarterly Business Reviews (QBRs) can help you reduce risk of churn
Read more

Infographic

Five ways Quarterly Business Reviews impact retention and growth
Open now

Article

What to include in your Quarterly Business Reviews (QBRs)
Read more

Article

5 tips on how to evidence value during your Quarterly Business Reviews (QBRs)

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships.


 

Quarterly Business Reviews play a pivotal role in nurturing robust client relationships and showcasing your company's value.  However, 88% of buyers feel that suppliers aren’t demonstrating enough evidence of value and innovation in their current QBRs.

Clientshare have developed the Pulse QBR platform that combines CSAT and NPS with your Business Reviews process and has in-built opportunities for demonstrating value. Pulse is currently being used by 1-in-2 FTSE100 businesses, and Clientshare works with some of the largest enterprises in BPO, RPO, IT Services, Logistics and FM to improve their Quarterly Business Reviews - putting a spotlight on their value and making it impossible for clients to miss.

If you want to effectively demonstrate your value during QBRs, consider these five essential tips:

 

1. Align goals and outcomes 

Start by ensuring that your QBRs revolve around aligning your client's objectives with the outcomes they've achieved through your products or services. Emphasise how your offerings have met or exceeded the initial goals set at the beginning of your partnership, reinforcing the tangible value you bring. 

 

2. Share key performance metrics

Presenting vital performance metrics is a potent way to substantiate value. Highlight pertinent data, such as increased revenue, cost savings, improved efficiency, or enhanced customer satisfaction, all directly attributable to your products or services. Visual aids such as charts or graphs can make these metrics more impactful. 

Metrics demonstrating KPIs in Quarterly Business Reviews (QBRs)

 

3. Showcase success stories

Craft compelling success stories that illustrate the positive impact of your solutions on other clients. Utilise case studies or testimonials to provide real-world examples of the value you've delivered. Sharing these stories can resonate with your client and help them envisage similar successes for their own business. 

 

4. Provide a roadmap for continued value

Outline a clear roadmap detailing how you intend to continue delivering value in the future. Discuss upcoming product enhancements, additional services, or strategic initiatives that will further benefit your client's business. Demonstrating your commitment to their ongoing success reinforces your value proposition. 

Road map of goals from Quarterly Business Reviews (QBRs)

 

5. Seek feedback and collaborate

Promote open dialogue by actively seeking your client's feedback and input. Use this opportunity to address challenges, explore new opportunities, and discuss areas where improvements can be made. Collaborate on solutions, demonstrating that you genuinely value their perspective and that the partnership is committed to mutual success. 

 

Final thoughts: 

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships. By aligning goals, sharing key performance metrics, showcasing success stories, providing a roadmap for continued value, and seeking feedback, you can affirm your dedication to your client's success and ensure that the value you provide remains evident and appreciated throughout your partnership. 

 


 

Read more:

 

Link to an article by Clientshare's Global Director of Enterprises, Helen Ectors, about client retention and data-driven decisions

A link to an article called 'What should you include in your Quarterly Business Review (QBR) deck'

Link to an article explaining the five ways Clientshare Pulse boosts retention

 

Related resources

Article

How Quarterly Business Reviews (QBRs) can help you reduce risk of churn
Read more

Infographic

Five ways Quarterly Business Reviews impact retention and growth
Open now

Article

What to include in your Quarterly Business Reviews (QBRs)
Read more

Article

5 tips on how to evidence value during your Quarterly Business Reviews (QBRs)

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships.


 

Quarterly Business Reviews play a pivotal role in nurturing robust client relationships and showcasing your company's value.  However, 88% of buyers feel that suppliers aren’t demonstrating enough evidence of value and innovation in their current QBRs.

Clientshare have developed the Pulse QBR platform that combines CSAT and NPS with your Business Reviews process and has in-built opportunities for demonstrating value. Pulse is currently being used by 1-in-2 FTSE100 businesses, and Clientshare works with some of the largest enterprises in BPO, RPO, IT Services, Logistics and FM to improve their Quarterly Business Reviews - putting a spotlight on their value and making it impossible for clients to miss.

If you want to effectively demonstrate your value during QBRs, consider these five essential tips:

 

1. Align goals and outcomes 

Start by ensuring that your QBRs revolve around aligning your client's objectives with the outcomes they've achieved through your products or services. Emphasise how your offerings have met or exceeded the initial goals set at the beginning of your partnership, reinforcing the tangible value you bring. 

 

2. Share key performance metrics

Presenting vital performance metrics is a potent way to substantiate value. Highlight pertinent data, such as increased revenue, cost savings, improved efficiency, or enhanced customer satisfaction, all directly attributable to your products or services. Visual aids such as charts or graphs can make these metrics more impactful. 

Metrics demonstrating KPIs in Quarterly Business Reviews (QBRs)

 

3. Showcase success stories

Craft compelling success stories that illustrate the positive impact of your solutions on other clients. Utilise case studies or testimonials to provide real-world examples of the value you've delivered. Sharing these stories can resonate with your client and help them envisage similar successes for their own business. 

 

4. Provide a roadmap for continued value

Outline a clear roadmap detailing how you intend to continue delivering value in the future. Discuss upcoming product enhancements, additional services, or strategic initiatives that will further benefit your client's business. Demonstrating your commitment to their ongoing success reinforces your value proposition. 

Road map of goals from Quarterly Business Reviews (QBRs)

 

5. Seek feedback and collaborate

Promote open dialogue by actively seeking your client's feedback and input. Use this opportunity to address challenges, explore new opportunities, and discuss areas where improvements can be made. Collaborate on solutions, demonstrating that you genuinely value their perspective and that the partnership is committed to mutual success. 

 

Final thoughts: 

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships. By aligning goals, sharing key performance metrics, showcasing success stories, providing a roadmap for continued value, and seeking feedback, you can affirm your dedication to your client's success and ensure that the value you provide remains evident and appreciated throughout your partnership. 

 


 

Read more:

 

Link to an article by Clientshare's Global Director of Enterprises, Helen Ectors, about client retention and data-driven decisions

A link to an article called 'What should you include in your Quarterly Business Review (QBR) deck'

Link to an article explaining the five ways Clientshare Pulse boosts retention

 

Related resources

Article

5 reasons Quarterly Business Reviews (QBRs) are essential for B2B enterprises
Read more

Infographic

Five ways Quarterly Business Reviews impact retention and growth
Open now

Article

What to include in your Quarterly Business Reviews (QBRs)
Read more

Article

5 tips on how to evidence value during your Quarterly Business Reviews (QBRs)

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships.


 

Quarterly Business Reviews play a pivotal role in nurturing robust client relationships and showcasing your company's value.  However, 88% of buyers feel that suppliers aren’t demonstrating enough evidence of value and innovation in their current QBRs.

Clientshare have developed the Pulse QBR platform that combines CSAT and NPS with your Business Reviews process and has in-built opportunities for demonstrating value. Pulse is currently being used by 1-in-2 FTSE100 businesses, and Clientshare works with some of the largest enterprises in BPO, RPO, IT Services, Logistics and FM to improve their Quarterly Business Reviews - putting a spotlight on their value and making it impossible for clients to miss.

If you want to effectively demonstrate your value during QBRs, consider these five essential tips:

 

1. Align goals and outcomes 

Start by ensuring that your QBRs revolve around aligning your client's objectives with the outcomes they've achieved through your products or services. Emphasise how your offerings have met or exceeded the initial goals set at the beginning of your partnership, reinforcing the tangible value you bring. 

 

2. Share key performance metrics

Presenting vital performance metrics is a potent way to substantiate value. Highlight pertinent data, such as increased revenue, cost savings, improved efficiency, or enhanced customer satisfaction, all directly attributable to your products or services. Visual aids such as charts or graphs can make these metrics more impactful. 

Metrics demonstrating KPIs in Quarterly Business Reviews (QBRs)

 

3. Showcase success stories

Craft compelling success stories that illustrate the positive impact of your solutions on other clients. Utilise case studies or testimonials to provide real-world examples of the value you've delivered. Sharing these stories can resonate with your client and help them envisage similar successes for their own business. 

 

4. Provide a roadmap for continued value

Outline a clear roadmap detailing how you intend to continue delivering value in the future. Discuss upcoming product enhancements, additional services, or strategic initiatives that will further benefit your client's business. Demonstrating your commitment to their ongoing success reinforces your value proposition. 

Road map of goals from Quarterly Business Reviews (QBRs)

 

5. Seek feedback and collaborate

Promote open dialogue by actively seeking your client's feedback and input. Use this opportunity to address challenges, explore new opportunities, and discuss areas where improvements can be made. Collaborate on solutions, demonstrating that you genuinely value their perspective and that the partnership is committed to mutual success. 

 

Final thoughts: 

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships. By aligning goals, sharing key performance metrics, showcasing success stories, providing a roadmap for continued value, and seeking feedback, you can affirm your dedication to your client's success and ensure that the value you provide remains evident and appreciated throughout your partnership. 

 


 

Read more:

 

Link to an article by Clientshare's Global Director of Enterprises, Helen Ectors, about client retention and data-driven decisions

A link to an article called 'What should you include in your Quarterly Business Review (QBR) deck'

Link to an article explaining the five ways Clientshare Pulse boosts retention

 

Related resources

Article

How Quarterly Business Reviews (QBRs) can help you reduce risk of churn
Read more

Infographic

Five ways Quarterly Business Reviews impact retention and growth
Open now

Article

What to include in your Quarterly Business Reviews (QBRs)
Read more

Article

5 tips on how to evidence value during your Quarterly Business Reviews (QBRs)

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships.


 

Quarterly Business Reviews play a pivotal role in nurturing robust client relationships and showcasing your company's value.  However, 88% of buyers feel that suppliers aren’t demonstrating enough evidence of value and innovation in their current QBRs.

Clientshare have developed the Pulse QBR platform that combines CSAT and NPS with your Business Reviews process and has in-built opportunities for demonstrating value. Pulse is currently being used by 1-in-2 FTSE100 businesses, and Clientshare works with some of the largest enterprises in BPO, RPO, IT Services, Logistics and FM to improve their Quarterly Business Reviews - putting a spotlight on their value and making it impossible for clients to miss.

If you want to effectively demonstrate your value during QBRs, consider these five essential tips:

 

1. Align goals and outcomes 

Start by ensuring that your QBRs revolve around aligning your client's objectives with the outcomes they've achieved through your products or services. Emphasise how your offerings have met or exceeded the initial goals set at the beginning of your partnership, reinforcing the tangible value you bring. 

 

2. Share key performance metrics

Presenting vital performance metrics is a potent way to substantiate value. Highlight pertinent data, such as increased revenue, cost savings, improved efficiency, or enhanced customer satisfaction, all directly attributable to your products or services. Visual aids such as charts or graphs can make these metrics more impactful. 

Metrics demonstrating KPIs in Quarterly Business Reviews (QBRs)

 

3. Showcase success stories

Craft compelling success stories that illustrate the positive impact of your solutions on other clients. Utilise case studies or testimonials to provide real-world examples of the value you've delivered. Sharing these stories can resonate with your client and help them envisage similar successes for their own business. 

 

4. Provide a roadmap for continued value

Outline a clear roadmap detailing how you intend to continue delivering value in the future. Discuss upcoming product enhancements, additional services, or strategic initiatives that will further benefit your client's business. Demonstrating your commitment to their ongoing success reinforces your value proposition. 

Road map of goals from Quarterly Business Reviews (QBRs)

 

5. Seek feedback and collaborate

Promote open dialogue by actively seeking your client's feedback and input. Use this opportunity to address challenges, explore new opportunities, and discuss areas where improvements can be made. Collaborate on solutions, demonstrating that you genuinely value their perspective and that the partnership is committed to mutual success. 

 

Final thoughts: 

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships. By aligning goals, sharing key performance metrics, showcasing success stories, providing a roadmap for continued value, and seeking feedback, you can affirm your dedication to your client's success and ensure that the value you provide remains evident and appreciated throughout your partnership. 

 


 

Read more:

 

Link to an article by Clientshare's Global Director of Enterprises, Helen Ectors, about client retention and data-driven decisions

A link to an article called 'What should you include in your Quarterly Business Review (QBR) deck'

Link to an article explaining the five ways Clientshare Pulse boosts retention

 

Related resources

Article

How Quarterly Business Reviews (QBRs) can help you reduce risk of churn
Read more

Infographic

Five ways Quarterly Business Reviews impact retention and growth
Open now

Article

What to include in your Quarterly Business Reviews (QBRs)
Read more

Article

5 tips on how to evidence value during your Quarterly Business Reviews (QBRs)

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships.


 

Quarterly Business Reviews play a pivotal role in nurturing robust client relationships and showcasing your company's value.  However, 88% of buyers feel that suppliers aren’t demonstrating enough evidence of value and innovation in their current QBRs.

Clientshare have developed the Pulse QBR platform that combines CSAT and NPS with your Business Reviews process and has in-built opportunities for demonstrating value. Pulse is currently being used by 1-in-2 FTSE100 businesses, and Clientshare works with some of the largest enterprises in BPO, RPO, IT Services, Logistics and FM to improve their Quarterly Business Reviews - putting a spotlight on their value and making it impossible for clients to miss.

If you want to effectively demonstrate your value during QBRs, consider these five essential tips:

 

1. Align goals and outcomes 

Start by ensuring that your QBRs revolve around aligning your client's objectives with the outcomes they've achieved through your products or services. Emphasise how your offerings have met or exceeded the initial goals set at the beginning of your partnership, reinforcing the tangible value you bring. 

 

2. Share key performance metrics

Presenting vital performance metrics is a potent way to substantiate value. Highlight pertinent data, such as increased revenue, cost savings, improved efficiency, or enhanced customer satisfaction, all directly attributable to your products or services. Visual aids such as charts or graphs can make these metrics more impactful. 

Metrics demonstrating KPIs in Quarterly Business Reviews (QBRs)

 

3. Showcase success stories

Craft compelling success stories that illustrate the positive impact of your solutions on other clients. Utilise case studies or testimonials to provide real-world examples of the value you've delivered. Sharing these stories can resonate with your client and help them envisage similar successes for their own business. 

 

4. Provide a roadmap for continued value

Outline a clear roadmap detailing how you intend to continue delivering value in the future. Discuss upcoming product enhancements, additional services, or strategic initiatives that will further benefit your client's business. Demonstrating your commitment to their ongoing success reinforces your value proposition. 

Road map of goals from Quarterly Business Reviews (QBRs)

 

5. Seek feedback and collaborate

Promote open dialogue by actively seeking your client's feedback and input. Use this opportunity to address challenges, explore new opportunities, and discuss areas where improvements can be made. Collaborate on solutions, demonstrating that you genuinely value their perspective and that the partnership is committed to mutual success. 

 

Final thoughts: 

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships. By aligning goals, sharing key performance metrics, showcasing success stories, providing a roadmap for continued value, and seeking feedback, you can affirm your dedication to your client's success and ensure that the value you provide remains evident and appreciated throughout your partnership. 

 


 

Read more:

 

Link to an article by Clientshare's Global Director of Enterprises, Helen Ectors, about client retention and data-driven decisions

A link to an article called 'What should you include in your Quarterly Business Review (QBR) deck'

Link to an article explaining the five ways Clientshare Pulse boosts retention

 

Related resources

Article

How Quarterly Business Reviews (QBRs) can help you reduce risk of churn
Read more

Infographic

Five ways Quarterly Business Reviews impact retention and growth
Open now

Article

What to include in your Quarterly Business Reviews (QBRs)
Read more

Article

5 tips on how to evidence value during your Quarterly Business Reviews (QBRs)

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships.


 

Quarterly Business Reviews play a pivotal role in nurturing robust client relationships and showcasing your company's value.  However, 88% of buyers feel that suppliers aren’t demonstrating enough evidence of value and innovation in their current QBRs.

Clientshare have developed the Pulse QBR platform that combines CSAT and NPS with your Business Reviews process and has in-built opportunities for demonstrating value. Pulse is currently being used by 1-in-2 FTSE100 businesses, and Clientshare works with some of the largest enterprises in BPO, RPO, IT Services, Logistics and FM to improve their Quarterly Business Reviews - putting a spotlight on their value and making it impossible for clients to miss.

If you want to effectively demonstrate your value during QBRs, consider these five essential tips:

 

1. Align goals and outcomes 

Start by ensuring that your QBRs revolve around aligning your client's objectives with the outcomes they've achieved through your products or services. Emphasise how your offerings have met or exceeded the initial goals set at the beginning of your partnership, reinforcing the tangible value you bring. 

 

2. Share key performance metrics

Presenting vital performance metrics is a potent way to substantiate value. Highlight pertinent data, such as increased revenue, cost savings, improved efficiency, or enhanced customer satisfaction, all directly attributable to your products or services. Visual aids such as charts or graphs can make these metrics more impactful. 

Metrics demonstrating KPIs in Quarterly Business Reviews (QBRs)

 

3. Showcase success stories

Craft compelling success stories that illustrate the positive impact of your solutions on other clients. Utilise case studies or testimonials to provide real-world examples of the value you've delivered. Sharing these stories can resonate with your client and help them envisage similar successes for their own business. 

 

4. Provide a roadmap for continued value

Outline a clear roadmap detailing how you intend to continue delivering value in the future. Discuss upcoming product enhancements, additional services, or strategic initiatives that will further benefit your client's business. Demonstrating your commitment to their ongoing success reinforces your value proposition. 

Road map of goals from Quarterly Business Reviews (QBRs)

 

5. Seek feedback and collaborate

Promote open dialogue by actively seeking your client's feedback and input. Use this opportunity to address challenges, explore new opportunities, and discuss areas where improvements can be made. Collaborate on solutions, demonstrating that you genuinely value their perspective and that the partnership is committed to mutual success. 

 

Final thoughts: 

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships. By aligning goals, sharing key performance metrics, showcasing success stories, providing a roadmap for continued value, and seeking feedback, you can affirm your dedication to your client's success and ensure that the value you provide remains evident and appreciated throughout your partnership. 

 


 

Read more:

 

Link to an article by Clientshare's Global Director of Enterprises, Helen Ectors, about client retention and data-driven decisions

A link to an article called 'What should you include in your Quarterly Business Review (QBR) deck'

Link to an article explaining the five ways Clientshare Pulse boosts retention

 

Related resources

Article

How Quarterly Business Reviews (QBRs) can help you reduce risk of churn
Read more

Infographic

Five ways Quarterly Business Reviews impact retention and growth
Open now

Article

What to include in your Quarterly Business Reviews (QBRs)
Read more

Article

5 tips on how to evidence value during your Quarterly Business Reviews (QBRs)

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships.


 

Quarterly Business Reviews play a pivotal role in nurturing robust client relationships and showcasing your company's value.  However, 88% of buyers feel that suppliers aren’t demonstrating enough evidence of value and innovation in their current QBRs.

Clientshare have developed the Pulse QBR platform that combines CSAT and NPS with your Business Reviews process and has in-built opportunities for demonstrating value. Pulse is currently being used by 1-in-2 FTSE100 businesses, and Clientshare works with some of the largest enterprises in BPO, RPO, IT Services, Logistics and FM to improve their Quarterly Business Reviews - putting a spotlight on their value and making it impossible for clients to miss.

If you want to effectively demonstrate your value during QBRs, consider these five essential tips:

 

1. Align goals and outcomes 

Start by ensuring that your QBRs revolve around aligning your client's objectives with the outcomes they've achieved through your products or services. Emphasise how your offerings have met or exceeded the initial goals set at the beginning of your partnership, reinforcing the tangible value you bring. 

 

2. Share key performance metrics

Presenting vital performance metrics is a potent way to substantiate value. Highlight pertinent data, such as increased revenue, cost savings, improved efficiency, or enhanced customer satisfaction, all directly attributable to your products or services. Visual aids such as charts or graphs can make these metrics more impactful. 

Metrics demonstrating KPIs in Quarterly Business Reviews (QBRs)

 

3. Showcase success stories

Craft compelling success stories that illustrate the positive impact of your solutions on other clients. Utilise case studies or testimonials to provide real-world examples of the value you've delivered. Sharing these stories can resonate with your client and help them envisage similar successes for their own business. 

 

4. Provide a roadmap for continued value

Outline a clear roadmap detailing how you intend to continue delivering value in the future. Discuss upcoming product enhancements, additional services, or strategic initiatives that will further benefit your client's business. Demonstrating your commitment to their ongoing success reinforces your value proposition. 

Road map of goals from Quarterly Business Reviews (QBRs)

 

5. Seek feedback and collaborate

Promote open dialogue by actively seeking your client's feedback and input. Use this opportunity to address challenges, explore new opportunities, and discuss areas where improvements can be made. Collaborate on solutions, demonstrating that you genuinely value their perspective and that the partnership is committed to mutual success. 

 

Final thoughts: 

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships. By aligning goals, sharing key performance metrics, showcasing success stories, providing a roadmap for continued value, and seeking feedback, you can affirm your dedication to your client's success and ensure that the value you provide remains evident and appreciated throughout your partnership. 

 


 

Read more:

 

Link to an article by Clientshare's Global Director of Enterprises, Helen Ectors, about client retention and data-driven decisions

A link to an article called 'What should you include in your Quarterly Business Review (QBR) deck'

Link to an article explaining the five ways Clientshare Pulse boosts retention

 

Related resources

Article

How Quarterly Business Reviews (QBRs) can help you reduce risk of churn
Read more

Infographic

Five ways Quarterly Business Reviews impact retention and growth
Open now

Article

What to include in your Quarterly Business Reviews (QBRs)
Read more

Article

5 tips on how to evidence value during your Quarterly Business Reviews (QBRs)

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships.


 

Quarterly Business Reviews play a pivotal role in nurturing robust client relationships and showcasing your company's value.  However, 88% of buyers feel that suppliers aren’t demonstrating enough evidence of value and innovation in their current QBRs.

Clientshare have developed the Pulse QBR platform that combines CSAT and NPS with your Business Reviews process and has in-built opportunities for demonstrating value. Pulse is currently being used by 1-in-2 FTSE100 businesses, and Clientshare works with some of the largest enterprises in BPO, RPO, IT Services, Logistics and FM to improve their Quarterly Business Reviews - putting a spotlight on their value and making it impossible for clients to miss.

If you want to effectively demonstrate your value during QBRs, consider these five essential tips:

 

1. Align goals and outcomes 

Start by ensuring that your QBRs revolve around aligning your client's objectives with the outcomes they've achieved through your products or services. Emphasise how your offerings have met or exceeded the initial goals set at the beginning of your partnership, reinforcing the tangible value you bring. 

 

2. Share key performance metrics

Presenting vital performance metrics is a potent way to substantiate value. Highlight pertinent data, such as increased revenue, cost savings, improved efficiency, or enhanced customer satisfaction, all directly attributable to your products or services. Visual aids such as charts or graphs can make these metrics more impactful. 

Metrics demonstrating KPIs in Quarterly Business Reviews (QBRs)

 

3. Showcase success stories

Craft compelling success stories that illustrate the positive impact of your solutions on other clients. Utilise case studies or testimonials to provide real-world examples of the value you've delivered. Sharing these stories can resonate with your client and help them envisage similar successes for their own business. 

 

4. Provide a roadmap for continued value

Outline a clear roadmap detailing how you intend to continue delivering value in the future. Discuss upcoming product enhancements, additional services, or strategic initiatives that will further benefit your client's business. Demonstrating your commitment to their ongoing success reinforces your value proposition. 

Road map of goals from Quarterly Business Reviews (QBRs)

 

5. Seek feedback and collaborate

Promote open dialogue by actively seeking your client's feedback and input. Use this opportunity to address challenges, explore new opportunities, and discuss areas where improvements can be made. Collaborate on solutions, demonstrating that you genuinely value their perspective and that the partnership is committed to mutual success. 

 

Final thoughts: 

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships. By aligning goals, sharing key performance metrics, showcasing success stories, providing a roadmap for continued value, and seeking feedback, you can affirm your dedication to your client's success and ensure that the value you provide remains evident and appreciated throughout your partnership. 

 


 

Read more:

 

Link to an article by Clientshare's Global Director of Enterprises, Helen Ectors, about client retention and data-driven decisions

A link to an article called 'What should you include in your Quarterly Business Review (QBR) deck'

Link to an article explaining the five ways Clientshare Pulse boosts retention

 

Related resources

Article

How Quarterly Business Reviews (QBRs) can help you reduce risk of churn
Read more

Infographic

Five ways Quarterly Business Reviews impact retention and growth
Open now

Article

What to include in your Quarterly Business Reviews (QBRs)
Read more

Article

5 tips on how to evidence value during your Quarterly Business Reviews (QBRs)

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships.


 

Quarterly Business Reviews play a pivotal role in nurturing robust client relationships and showcasing your company's value.  However, 88% of buyers feel that suppliers aren’t demonstrating enough evidence of value and innovation in their current QBRs.

Clientshare have developed the Pulse QBR platform that combines CSAT and NPS with your Business Reviews process and has in-built opportunities for demonstrating value. Pulse is currently being used by 1-in-2 FTSE100 businesses, and Clientshare works with some of the largest enterprises in BPO, RPO, IT Services, Logistics and FM to improve their Quarterly Business Reviews - putting a spotlight on their value and making it impossible for clients to miss.

If you want to effectively demonstrate your value during QBRs, consider these five essential tips:

 

1. Align goals and outcomes 

Start by ensuring that your QBRs revolve around aligning your client's objectives with the outcomes they've achieved through your products or services. Emphasise how your offerings have met or exceeded the initial goals set at the beginning of your partnership, reinforcing the tangible value you bring. 

 

2. Share key performance metrics

Presenting vital performance metrics is a potent way to substantiate value. Highlight pertinent data, such as increased revenue, cost savings, improved efficiency, or enhanced customer satisfaction, all directly attributable to your products or services. Visual aids such as charts or graphs can make these metrics more impactful. 

Metrics demonstrating KPIs in Quarterly Business Reviews (QBRs)

 

3. Showcase success stories

Craft compelling success stories that illustrate the positive impact of your solutions on other clients. Utilise case studies or testimonials to provide real-world examples of the value you've delivered. Sharing these stories can resonate with your client and help them envisage similar successes for their own business. 

 

4. Provide a roadmap for continued value

Outline a clear roadmap detailing how you intend to continue delivering value in the future. Discuss upcoming product enhancements, additional services, or strategic initiatives that will further benefit your client's business. Demonstrating your commitment to their ongoing success reinforces your value proposition. 

Road map of goals from Quarterly Business Reviews (QBRs)

 

5. Seek feedback and collaborate

Promote open dialogue by actively seeking your client's feedback and input. Use this opportunity to address challenges, explore new opportunities, and discuss areas where improvements can be made. Collaborate on solutions, demonstrating that you genuinely value their perspective and that the partnership is committed to mutual success. 

 

Final thoughts: 

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships. By aligning goals, sharing key performance metrics, showcasing success stories, providing a roadmap for continued value, and seeking feedback, you can affirm your dedication to your client's success and ensure that the value you provide remains evident and appreciated throughout your partnership. 

 


 

Read more:

 

Link to an article by Clientshare's Global Director of Enterprises, Helen Ectors, about client retention and data-driven decisions

A link to an article called 'What should you include in your Quarterly Business Review (QBR) deck'

Link to an article explaining the five ways Clientshare Pulse boosts retention

 

Related resources

Article

How Quarterly Business Reviews (QBRs) can help you reduce risk of churn
Read more

Infographic

Five ways Quarterly Business Reviews impact retention and growth
Open now

Article

What to include in your Quarterly Business Reviews (QBRs)
Read more

Article

5 tips on how to evidence value during your Quarterly Business Reviews (QBRs)

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships.


 

Quarterly Business Reviews play a pivotal role in nurturing robust client relationships and showcasing your company's value.  However, 88% of buyers feel that suppliers aren’t demonstrating enough evidence of value and innovation in their current QBRs.

Clientshare have developed the Pulse QBR platform that combines CSAT and NPS with your Business Reviews process and has in-built opportunities for demonstrating value. Pulse is currently being used by 1-in-2 FTSE100 businesses, and Clientshare works with some of the largest enterprises in BPO, RPO, IT Services, Logistics and FM to improve their Quarterly Business Reviews - putting a spotlight on their value and making it impossible for clients to miss.

If you want to effectively demonstrate your value during QBRs, consider these five essential tips:

 

1. Align goals and outcomes 

Start by ensuring that your QBRs revolve around aligning your client's objectives with the outcomes they've achieved through your products or services. Emphasise how your offerings have met or exceeded the initial goals set at the beginning of your partnership, reinforcing the tangible value you bring. 

 

2. Share key performance metrics

Presenting vital performance metrics is a potent way to substantiate value. Highlight pertinent data, such as increased revenue, cost savings, improved efficiency, or enhanced customer satisfaction, all directly attributable to your products or services. Visual aids such as charts or graphs can make these metrics more impactful. 

Metrics demonstrating KPIs in Quarterly Business Reviews (QBRs)

 

3. Showcase success stories

Craft compelling success stories that illustrate the positive impact of your solutions on other clients. Utilise case studies or testimonials to provide real-world examples of the value you've delivered. Sharing these stories can resonate with your client and help them envisage similar successes for their own business. 

 

4. Provide a roadmap for continued value

Outline a clear roadmap detailing how you intend to continue delivering value in the future. Discuss upcoming product enhancements, additional services, or strategic initiatives that will further benefit your client's business. Demonstrating your commitment to their ongoing success reinforces your value proposition. 

Road map of goals from Quarterly Business Reviews (QBRs)

 

5. Seek feedback and collaborate

Promote open dialogue by actively seeking your client's feedback and input. Use this opportunity to address challenges, explore new opportunities, and discuss areas where improvements can be made. Collaborate on solutions, demonstrating that you genuinely value their perspective and that the partnership is committed to mutual success. 

 

Final thoughts: 

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships. By aligning goals, sharing key performance metrics, showcasing success stories, providing a roadmap for continued value, and seeking feedback, you can affirm your dedication to your client's success and ensure that the value you provide remains evident and appreciated throughout your partnership. 

 


 

Read more:

 

Link to an article by Clientshare's Global Director of Enterprises, Helen Ectors, about client retention and data-driven decisions

A link to an article called 'What should you include in your Quarterly Business Review (QBR) deck'

Link to an article explaining the five ways Clientshare Pulse boosts retention

 

Related resources

Infographic

Five ways Quarterly Business Reviews impact retention and growth
Open now

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3 questions to ask to optimise your Quarterly Business Reviews (QBRs)
Read more

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5 reasons Quarterly Business Reviews (QBRs) are essential for B2B enterprises
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Article

5 tips on how to evidence value during your Quarterly Business Reviews (QBRs)

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships.


 

Quarterly Business Reviews play a pivotal role in nurturing robust client relationships and showcasing your company's value.  However, 88% of buyers feel that suppliers aren’t demonstrating enough evidence of value and innovation in their current QBRs.

Clientshare have developed the Pulse QBR platform that combines CSAT and NPS with your Business Reviews process and has in-built opportunities for demonstrating value. Pulse is currently being used by 1-in-2 FTSE100 businesses, and Clientshare works with some of the largest enterprises in BPO, RPO, IT Services, Logistics and FM to improve their Quarterly Business Reviews - putting a spotlight on their value and making it impossible for clients to miss.

If you want to effectively demonstrate your value during QBRs, consider these five essential tips:

 

1. Align goals and outcomes 

Start by ensuring that your QBRs revolve around aligning your client's objectives with the outcomes they've achieved through your products or services. Emphasise how your offerings have met or exceeded the initial goals set at the beginning of your partnership, reinforcing the tangible value you bring. 

 

2. Share key performance metrics

Presenting vital performance metrics is a potent way to substantiate value. Highlight pertinent data, such as increased revenue, cost savings, improved efficiency, or enhanced customer satisfaction, all directly attributable to your products or services. Visual aids such as charts or graphs can make these metrics more impactful. 

Metrics demonstrating KPIs in Quarterly Business Reviews (QBRs)

 

3. Showcase success stories

Craft compelling success stories that illustrate the positive impact of your solutions on other clients. Utilise case studies or testimonials to provide real-world examples of the value you've delivered. Sharing these stories can resonate with your client and help them envisage similar successes for their own business. 

 

4. Provide a roadmap for continued value

Outline a clear roadmap detailing how you intend to continue delivering value in the future. Discuss upcoming product enhancements, additional services, or strategic initiatives that will further benefit your client's business. Demonstrating your commitment to their ongoing success reinforces your value proposition. 

Road map of goals from Quarterly Business Reviews (QBRs)

 

5. Seek feedback and collaborate

Promote open dialogue by actively seeking your client's feedback and input. Use this opportunity to address challenges, explore new opportunities, and discuss areas where improvements can be made. Collaborate on solutions, demonstrating that you genuinely value their perspective and that the partnership is committed to mutual success. 

 

Final thoughts: 

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships. By aligning goals, sharing key performance metrics, showcasing success stories, providing a roadmap for continued value, and seeking feedback, you can affirm your dedication to your client's success and ensure that the value you provide remains evident and appreciated throughout your partnership. 

 


 

Read more:

 

Link to an article by Clientshare's Global Director of Enterprises, Helen Ectors, about client retention and data-driven decisions

A link to an article called 'What should you include in your Quarterly Business Review (QBR) deck'

Link to an article explaining the five ways Clientshare Pulse boosts retention

 

Related resources

Article

Why you need to run Quarterly Business Reviews (QBRs)
Read more

Article

How Quarterly Business Reviews (QBRs) can help you reduce risk of churn
Read more

Infographic

Five ways Quarterly Business Reviews impact retention and growth
Open now

Article

5 tips on how to evidence value during your Quarterly Business Reviews (QBRs)

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships.


 

Quarterly Business Reviews play a pivotal role in nurturing robust client relationships and showcasing your company's value.  However, 88% of buyers feel that suppliers aren’t demonstrating enough evidence of value and innovation in their current QBRs.

Clientshare have developed the Pulse QBR platform that combines CSAT and NPS with your Business Reviews process and has in-built opportunities for demonstrating value. Pulse is currently being used by 1-in-2 FTSE100 businesses, and Clientshare works with some of the largest enterprises in BPO, RPO, IT Services, Logistics and FM to improve their Quarterly Business Reviews - putting a spotlight on their value and making it impossible for clients to miss.

If you want to effectively demonstrate your value during QBRs, consider these five essential tips:

 

1. Align goals and outcomes 

Start by ensuring that your QBRs revolve around aligning your client's objectives with the outcomes they've achieved through your products or services. Emphasise how your offerings have met or exceeded the initial goals set at the beginning of your partnership, reinforcing the tangible value you bring. 

 

2. Share key performance metrics

Presenting vital performance metrics is a potent way to substantiate value. Highlight pertinent data, such as increased revenue, cost savings, improved efficiency, or enhanced customer satisfaction, all directly attributable to your products or services. Visual aids such as charts or graphs can make these metrics more impactful. 

Metrics demonstrating KPIs in Quarterly Business Reviews (QBRs)

 

3. Showcase success stories

Craft compelling success stories that illustrate the positive impact of your solutions on other clients. Utilise case studies or testimonials to provide real-world examples of the value you've delivered. Sharing these stories can resonate with your client and help them envisage similar successes for their own business. 

 

4. Provide a roadmap for continued value

Outline a clear roadmap detailing how you intend to continue delivering value in the future. Discuss upcoming product enhancements, additional services, or strategic initiatives that will further benefit your client's business. Demonstrating your commitment to their ongoing success reinforces your value proposition. 

Road map of goals from Quarterly Business Reviews (QBRs)

 

5. Seek feedback and collaborate

Promote open dialogue by actively seeking your client's feedback and input. Use this opportunity to address challenges, explore new opportunities, and discuss areas where improvements can be made. Collaborate on solutions, demonstrating that you genuinely value their perspective and that the partnership is committed to mutual success. 

 

Final thoughts: 

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships. By aligning goals, sharing key performance metrics, showcasing success stories, providing a roadmap for continued value, and seeking feedback, you can affirm your dedication to your client's success and ensure that the value you provide remains evident and appreciated throughout your partnership. 

 


 

Read more:

 

Link to an article by Clientshare's Global Director of Enterprises, Helen Ectors, about client retention and data-driven decisions

A link to an article called 'What should you include in your Quarterly Business Review (QBR) deck'

Link to an article explaining the five ways Clientshare Pulse boosts retention

 

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5 ways to optimise your Quarterly Business Review (QBR) meetings
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Article

5 tips on how to evidence value during your Quarterly Business Reviews (QBRs)

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships.


 

Quarterly Business Reviews play a pivotal role in nurturing robust client relationships and showcasing your company's value.  However, 88% of buyers feel that suppliers aren’t demonstrating enough evidence of value and innovation in their current QBRs.

Clientshare have developed the Pulse QBR platform that combines CSAT and NPS with your Business Reviews process and has in-built opportunities for demonstrating value. Pulse is currently being used by 1-in-2 FTSE100 businesses, and Clientshare works with some of the largest enterprises in BPO, RPO, IT Services, Logistics and FM to improve their Quarterly Business Reviews - putting a spotlight on their value and making it impossible for clients to miss.

If you want to effectively demonstrate your value during QBRs, consider these five essential tips:

 

1. Align goals and outcomes 

Start by ensuring that your QBRs revolve around aligning your client's objectives with the outcomes they've achieved through your products or services. Emphasise how your offerings have met or exceeded the initial goals set at the beginning of your partnership, reinforcing the tangible value you bring. 

 

2. Share key performance metrics

Presenting vital performance metrics is a potent way to substantiate value. Highlight pertinent data, such as increased revenue, cost savings, improved efficiency, or enhanced customer satisfaction, all directly attributable to your products or services. Visual aids such as charts or graphs can make these metrics more impactful. 

Metrics demonstrating KPIs in Quarterly Business Reviews (QBRs)

 

3. Showcase success stories

Craft compelling success stories that illustrate the positive impact of your solutions on other clients. Utilise case studies or testimonials to provide real-world examples of the value you've delivered. Sharing these stories can resonate with your client and help them envisage similar successes for their own business. 

 

4. Provide a roadmap for continued value

Outline a clear roadmap detailing how you intend to continue delivering value in the future. Discuss upcoming product enhancements, additional services, or strategic initiatives that will further benefit your client's business. Demonstrating your commitment to their ongoing success reinforces your value proposition. 

Road map of goals from Quarterly Business Reviews (QBRs)

 

5. Seek feedback and collaborate

Promote open dialogue by actively seeking your client's feedback and input. Use this opportunity to address challenges, explore new opportunities, and discuss areas where improvements can be made. Collaborate on solutions, demonstrating that you genuinely value their perspective and that the partnership is committed to mutual success. 

 

Final thoughts: 

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships. By aligning goals, sharing key performance metrics, showcasing success stories, providing a roadmap for continued value, and seeking feedback, you can affirm your dedication to your client's success and ensure that the value you provide remains evident and appreciated throughout your partnership. 

 


 

Read more:

 

Link to an article by Clientshare's Global Director of Enterprises, Helen Ectors, about client retention and data-driven decisions

A link to an article called 'What should you include in your Quarterly Business Review (QBR) deck'

Link to an article explaining the five ways Clientshare Pulse boosts retention

 

Related resources

Article

How Quarterly Business Reviews (QBRs) can help you reduce risk of churn
Read more

Infographic

Five ways Quarterly Business Reviews impact retention and growth
Open now

Article

What to include in your Quarterly Business Reviews (QBRs)
Read more

Article

5 tips on how to evidence value during your Quarterly Business Reviews (QBRs)

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships.


 

Quarterly Business Reviews play a pivotal role in nurturing robust client relationships and showcasing your company's value.  However, 88% of buyers feel that suppliers aren’t demonstrating enough evidence of value and innovation in their current QBRs.

Clientshare have developed the Pulse QBR platform that combines CSAT and NPS with your Business Reviews process and has in-built opportunities for demonstrating value. Pulse is currently being used by 1-in-2 FTSE100 businesses, and Clientshare works with some of the largest enterprises in BPO, RPO, IT Services, Logistics and FM to improve their Quarterly Business Reviews - putting a spotlight on their value and making it impossible for clients to miss.

If you want to effectively demonstrate your value during QBRs, consider these five essential tips:

 

1. Align goals and outcomes 

Start by ensuring that your QBRs revolve around aligning your client's objectives with the outcomes they've achieved through your products or services. Emphasise how your offerings have met or exceeded the initial goals set at the beginning of your partnership, reinforcing the tangible value you bring. 

 

2. Share key performance metrics

Presenting vital performance metrics is a potent way to substantiate value. Highlight pertinent data, such as increased revenue, cost savings, improved efficiency, or enhanced customer satisfaction, all directly attributable to your products or services. Visual aids such as charts or graphs can make these metrics more impactful. 

Metrics demonstrating KPIs in Quarterly Business Reviews (QBRs)

 

3. Showcase success stories

Craft compelling success stories that illustrate the positive impact of your solutions on other clients. Utilise case studies or testimonials to provide real-world examples of the value you've delivered. Sharing these stories can resonate with your client and help them envisage similar successes for their own business. 

 

4. Provide a roadmap for continued value

Outline a clear roadmap detailing how you intend to continue delivering value in the future. Discuss upcoming product enhancements, additional services, or strategic initiatives that will further benefit your client's business. Demonstrating your commitment to their ongoing success reinforces your value proposition. 

Road map of goals from Quarterly Business Reviews (QBRs)

 

5. Seek feedback and collaborate

Promote open dialogue by actively seeking your client's feedback and input. Use this opportunity to address challenges, explore new opportunities, and discuss areas where improvements can be made. Collaborate on solutions, demonstrating that you genuinely value their perspective and that the partnership is committed to mutual success. 

 

Final thoughts: 

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships. By aligning goals, sharing key performance metrics, showcasing success stories, providing a roadmap for continued value, and seeking feedback, you can affirm your dedication to your client's success and ensure that the value you provide remains evident and appreciated throughout your partnership. 

 


 

Read more:

 

Link to an article by Clientshare's Global Director of Enterprises, Helen Ectors, about client retention and data-driven decisions

A link to an article called 'What should you include in your Quarterly Business Review (QBR) deck'

Link to an article explaining the five ways Clientshare Pulse boosts retention

 

Related resources

Article

How Quarterly Business Reviews (QBRs) can help you reduce risk of churn
Read more

Infographic

Five ways Quarterly Business Reviews impact retention and growth
Open now

Article

What to include in your Quarterly Business Reviews (QBRs)
Read more

Article

5 tips on how to evidence value during your Quarterly Business Reviews (QBRs)

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships.


 

Quarterly Business Reviews play a pivotal role in nurturing robust client relationships and showcasing your company's value.  However, 88% of buyers feel that suppliers aren’t demonstrating enough evidence of value and innovation in their current QBRs.

Clientshare have developed the Pulse QBR platform that combines CSAT and NPS with your Business Reviews process and has in-built opportunities for demonstrating value. Pulse is currently being used by 1-in-2 FTSE100 businesses, and Clientshare works with some of the largest enterprises in BPO, RPO, IT Services, Logistics and FM to improve their Quarterly Business Reviews - putting a spotlight on their value and making it impossible for clients to miss.

If you want to effectively demonstrate your value during QBRs, consider these five essential tips:

 

1. Align goals and outcomes 

Start by ensuring that your QBRs revolve around aligning your client's objectives with the outcomes they've achieved through your products or services. Emphasise how your offerings have met or exceeded the initial goals set at the beginning of your partnership, reinforcing the tangible value you bring. 

 

2. Share key performance metrics

Presenting vital performance metrics is a potent way to substantiate value. Highlight pertinent data, such as increased revenue, cost savings, improved efficiency, or enhanced customer satisfaction, all directly attributable to your products or services. Visual aids such as charts or graphs can make these metrics more impactful. 

Metrics demonstrating KPIs in Quarterly Business Reviews (QBRs)

 

3. Showcase success stories

Craft compelling success stories that illustrate the positive impact of your solutions on other clients. Utilise case studies or testimonials to provide real-world examples of the value you've delivered. Sharing these stories can resonate with your client and help them envisage similar successes for their own business. 

 

4. Provide a roadmap for continued value

Outline a clear roadmap detailing how you intend to continue delivering value in the future. Discuss upcoming product enhancements, additional services, or strategic initiatives that will further benefit your client's business. Demonstrating your commitment to their ongoing success reinforces your value proposition. 

Road map of goals from Quarterly Business Reviews (QBRs)

 

5. Seek feedback and collaborate

Promote open dialogue by actively seeking your client's feedback and input. Use this opportunity to address challenges, explore new opportunities, and discuss areas where improvements can be made. Collaborate on solutions, demonstrating that you genuinely value their perspective and that the partnership is committed to mutual success. 

 

Final thoughts: 

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships. By aligning goals, sharing key performance metrics, showcasing success stories, providing a roadmap for continued value, and seeking feedback, you can affirm your dedication to your client's success and ensure that the value you provide remains evident and appreciated throughout your partnership. 

 


 

Read more:

 

Link to an article by Clientshare's Global Director of Enterprises, Helen Ectors, about client retention and data-driven decisions

A link to an article called 'What should you include in your Quarterly Business Review (QBR) deck'

Link to an article explaining the five ways Clientshare Pulse boosts retention

 

Related resources

Article

How Quarterly Business Reviews (QBRs) can help you reduce risk of churn
Read more

Infographic

Five ways Quarterly Business Reviews impact retention and growth
Open now

Article

What to include in your Quarterly Business Reviews (QBRs)
Read more

Article

5 tips on how to evidence value during your Quarterly Business Reviews (QBRs)

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships.


 

Quarterly Business Reviews play a pivotal role in nurturing robust client relationships and showcasing your company's value.  However, 88% of buyers feel that suppliers aren’t demonstrating enough evidence of value and innovation in their current QBRs.

Clientshare have developed the Pulse QBR platform that combines CSAT and NPS with your Business Reviews process and has in-built opportunities for demonstrating value. Pulse is currently being used by 1-in-2 FTSE100 businesses, and Clientshare works with some of the largest enterprises in BPO, RPO, IT Services, Logistics and FM to improve their Quarterly Business Reviews - putting a spotlight on their value and making it impossible for clients to miss.

If you want to effectively demonstrate your value during QBRs, consider these five essential tips:

 

1. Align goals and outcomes 

Start by ensuring that your QBRs revolve around aligning your client's objectives with the outcomes they've achieved through your products or services. Emphasise how your offerings have met or exceeded the initial goals set at the beginning of your partnership, reinforcing the tangible value you bring. 

 

2. Share key performance metrics

Presenting vital performance metrics is a potent way to substantiate value. Highlight pertinent data, such as increased revenue, cost savings, improved efficiency, or enhanced customer satisfaction, all directly attributable to your products or services. Visual aids such as charts or graphs can make these metrics more impactful. 

Metrics demonstrating KPIs in Quarterly Business Reviews (QBRs)

 

3. Showcase success stories

Craft compelling success stories that illustrate the positive impact of your solutions on other clients. Utilise case studies or testimonials to provide real-world examples of the value you've delivered. Sharing these stories can resonate with your client and help them envisage similar successes for their own business. 

 

4. Provide a roadmap for continued value

Outline a clear roadmap detailing how you intend to continue delivering value in the future. Discuss upcoming product enhancements, additional services, or strategic initiatives that will further benefit your client's business. Demonstrating your commitment to their ongoing success reinforces your value proposition. 

Road map of goals from Quarterly Business Reviews (QBRs)

 

5. Seek feedback and collaborate

Promote open dialogue by actively seeking your client's feedback and input. Use this opportunity to address challenges, explore new opportunities, and discuss areas where improvements can be made. Collaborate on solutions, demonstrating that you genuinely value their perspective and that the partnership is committed to mutual success. 

 

Final thoughts: 

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships. By aligning goals, sharing key performance metrics, showcasing success stories, providing a roadmap for continued value, and seeking feedback, you can affirm your dedication to your client's success and ensure that the value you provide remains evident and appreciated throughout your partnership. 

 


 

Read more:

 

Link to an article by Clientshare's Global Director of Enterprises, Helen Ectors, about client retention and data-driven decisions

A link to an article called 'What should you include in your Quarterly Business Review (QBR) deck'

Link to an article explaining the five ways Clientshare Pulse boosts retention

 

Related resources

Article

5 reasons Quarterly Business Reviews (QBRs) are essential for B2B enterprises
Read more

Infographic

Five ways Quarterly Business Reviews impact retention and growth
Open now

Article

What to include in your Quarterly Business Reviews (QBRs)
Read more

Article

5 tips on how to evidence value during your Quarterly Business Reviews (QBRs)

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships.


 

Quarterly Business Reviews play a pivotal role in nurturing robust client relationships and showcasing your company's value.  However, 88% of buyers feel that suppliers aren’t demonstrating enough evidence of value and innovation in their current QBRs.

Clientshare have developed the Pulse QBR platform that combines CSAT and NPS with your Business Reviews process and has in-built opportunities for demonstrating value. Pulse is currently being used by 1-in-2 FTSE100 businesses, and Clientshare works with some of the largest enterprises in BPO, RPO, IT Services, Logistics and FM to improve their Quarterly Business Reviews - putting a spotlight on their value and making it impossible for clients to miss.

If you want to effectively demonstrate your value during QBRs, consider these five essential tips:

 

1. Align goals and outcomes 

Start by ensuring that your QBRs revolve around aligning your client's objectives with the outcomes they've achieved through your products or services. Emphasise how your offerings have met or exceeded the initial goals set at the beginning of your partnership, reinforcing the tangible value you bring. 

 

2. Share key performance metrics

Presenting vital performance metrics is a potent way to substantiate value. Highlight pertinent data, such as increased revenue, cost savings, improved efficiency, or enhanced customer satisfaction, all directly attributable to your products or services. Visual aids such as charts or graphs can make these metrics more impactful. 

Metrics demonstrating KPIs in Quarterly Business Reviews (QBRs)

 

3. Showcase success stories

Craft compelling success stories that illustrate the positive impact of your solutions on other clients. Utilise case studies or testimonials to provide real-world examples of the value you've delivered. Sharing these stories can resonate with your client and help them envisage similar successes for their own business. 

 

4. Provide a roadmap for continued value

Outline a clear roadmap detailing how you intend to continue delivering value in the future. Discuss upcoming product enhancements, additional services, or strategic initiatives that will further benefit your client's business. Demonstrating your commitment to their ongoing success reinforces your value proposition. 

Road map of goals from Quarterly Business Reviews (QBRs)

 

5. Seek feedback and collaborate

Promote open dialogue by actively seeking your client's feedback and input. Use this opportunity to address challenges, explore new opportunities, and discuss areas where improvements can be made. Collaborate on solutions, demonstrating that you genuinely value their perspective and that the partnership is committed to mutual success. 

 

Final thoughts: 

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships. By aligning goals, sharing key performance metrics, showcasing success stories, providing a roadmap for continued value, and seeking feedback, you can affirm your dedication to your client's success and ensure that the value you provide remains evident and appreciated throughout your partnership. 

 


 

Read more:

 

Link to an article by Clientshare's Global Director of Enterprises, Helen Ectors, about client retention and data-driven decisions

A link to an article called 'What should you include in your Quarterly Business Review (QBR) deck'

Link to an article explaining the five ways Clientshare Pulse boosts retention

 

Related resources

Article

5 reasons Quarterly Business Reviews (QBRs) are essential for B2B enterprises
Read more

Infographic

Five ways Quarterly Business Reviews impact retention and growth
Open now

Article

What to include in your Quarterly Business Reviews (QBRs)
Read more

Article

5 tips on how to evidence value during your Quarterly Business Reviews (QBRs)

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships.


 

Quarterly Business Reviews play a pivotal role in nurturing robust client relationships and showcasing your company's value.  However, 88% of buyers feel that suppliers aren’t demonstrating enough evidence of value and innovation in their current QBRs.

Clientshare have developed the Pulse QBR platform that combines CSAT and NPS with your Business Reviews process and has in-built opportunities for demonstrating value. Pulse is currently being used by 1-in-2 FTSE100 businesses, and Clientshare works with some of the largest enterprises in BPO, RPO, IT Services, Logistics and FM to improve their Quarterly Business Reviews - putting a spotlight on their value and making it impossible for clients to miss.

If you want to effectively demonstrate your value during QBRs, consider these five essential tips:

 

1. Align goals and outcomes 

Start by ensuring that your QBRs revolve around aligning your client's objectives with the outcomes they've achieved through your products or services. Emphasise how your offerings have met or exceeded the initial goals set at the beginning of your partnership, reinforcing the tangible value you bring. 

 

2. Share key performance metrics

Presenting vital performance metrics is a potent way to substantiate value. Highlight pertinent data, such as increased revenue, cost savings, improved efficiency, or enhanced customer satisfaction, all directly attributable to your products or services. Visual aids such as charts or graphs can make these metrics more impactful. 

Metrics demonstrating KPIs in Quarterly Business Reviews (QBRs)

 

3. Showcase success stories

Craft compelling success stories that illustrate the positive impact of your solutions on other clients. Utilise case studies or testimonials to provide real-world examples of the value you've delivered. Sharing these stories can resonate with your client and help them envisage similar successes for their own business. 

 

4. Provide a roadmap for continued value

Outline a clear roadmap detailing how you intend to continue delivering value in the future. Discuss upcoming product enhancements, additional services, or strategic initiatives that will further benefit your client's business. Demonstrating your commitment to their ongoing success reinforces your value proposition. 

Road map of goals from Quarterly Business Reviews (QBRs)

 

5. Seek feedback and collaborate

Promote open dialogue by actively seeking your client's feedback and input. Use this opportunity to address challenges, explore new opportunities, and discuss areas where improvements can be made. Collaborate on solutions, demonstrating that you genuinely value their perspective and that the partnership is committed to mutual success. 

 

Final thoughts: 

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships. By aligning goals, sharing key performance metrics, showcasing success stories, providing a roadmap for continued value, and seeking feedback, you can affirm your dedication to your client's success and ensure that the value you provide remains evident and appreciated throughout your partnership. 

 


 

Read more:

 

Link to an article by Clientshare's Global Director of Enterprises, Helen Ectors, about client retention and data-driven decisions

A link to an article called 'What should you include in your Quarterly Business Review (QBR) deck'

Link to an article explaining the five ways Clientshare Pulse boosts retention

 

Related resources

Article

How Quarterly Business Reviews (QBRs) can help you reduce risk of churn
Read more

Infographic

Five ways Quarterly Business Reviews impact retention and growth
Open now

Article

What to include in your Quarterly Business Reviews (QBRs)
Read more

Article

5 tips on how to evidence value during your Quarterly Business Reviews (QBRs)

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships.


 

Quarterly Business Reviews play a pivotal role in nurturing robust client relationships and showcasing your company's value.  However, 88% of buyers feel that suppliers aren’t demonstrating enough evidence of value and innovation in their current QBRs.

Clientshare have developed the Pulse QBR platform that combines CSAT and NPS with your Business Reviews process and has in-built opportunities for demonstrating value. Pulse is currently being used by 1-in-2 FTSE100 businesses, and Clientshare works with some of the largest enterprises in BPO, RPO, IT Services, Logistics and FM to improve their Quarterly Business Reviews - putting a spotlight on their value and making it impossible for clients to miss.

If you want to effectively demonstrate your value during QBRs, consider these five essential tips:

 

1. Align goals and outcomes 

Start by ensuring that your QBRs revolve around aligning your client's objectives with the outcomes they've achieved through your products or services. Emphasise how your offerings have met or exceeded the initial goals set at the beginning of your partnership, reinforcing the tangible value you bring. 

 

2. Share key performance metrics

Presenting vital performance metrics is a potent way to substantiate value. Highlight pertinent data, such as increased revenue, cost savings, improved efficiency, or enhanced customer satisfaction, all directly attributable to your products or services. Visual aids such as charts or graphs can make these metrics more impactful. 

Metrics demonstrating KPIs in Quarterly Business Reviews (QBRs)

 

3. Showcase success stories

Craft compelling success stories that illustrate the positive impact of your solutions on other clients. Utilise case studies or testimonials to provide real-world examples of the value you've delivered. Sharing these stories can resonate with your client and help them envisage similar successes for their own business. 

 

4. Provide a roadmap for continued value

Outline a clear roadmap detailing how you intend to continue delivering value in the future. Discuss upcoming product enhancements, additional services, or strategic initiatives that will further benefit your client's business. Demonstrating your commitment to their ongoing success reinforces your value proposition. 

Road map of goals from Quarterly Business Reviews (QBRs)

 

5. Seek feedback and collaborate

Promote open dialogue by actively seeking your client's feedback and input. Use this opportunity to address challenges, explore new opportunities, and discuss areas where improvements can be made. Collaborate on solutions, demonstrating that you genuinely value their perspective and that the partnership is committed to mutual success. 

 

Final thoughts: 

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships. By aligning goals, sharing key performance metrics, showcasing success stories, providing a roadmap for continued value, and seeking feedback, you can affirm your dedication to your client's success and ensure that the value you provide remains evident and appreciated throughout your partnership. 

 


 

Read more:

 

Link to an article by Clientshare's Global Director of Enterprises, Helen Ectors, about client retention and data-driven decisions

A link to an article called 'What should you include in your Quarterly Business Review (QBR) deck'

Link to an article explaining the five ways Clientshare Pulse boosts retention

 

Related resources

Article

5 reasons Quarterly Business Reviews (QBRs) are essential for B2B enterprises
Read more

Infographic

Five ways Quarterly Business Reviews impact retention and growth
Open now

Article

What to include in your Quarterly Business Reviews (QBRs)
Read more

Article

5 tips on how to evidence value during your Quarterly Business Reviews (QBRs)

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships.


 

Quarterly Business Reviews play a pivotal role in nurturing robust client relationships and showcasing your company's value.  However, 88% of buyers feel that suppliers aren’t demonstrating enough evidence of value and innovation in their current QBRs.

Clientshare have developed the Pulse QBR platform that combines CSAT and NPS with your Business Reviews process and has in-built opportunities for demonstrating value. Pulse is currently being used by 1-in-2 FTSE100 businesses, and Clientshare works with some of the largest enterprises in BPO, RPO, IT Services, Logistics and FM to improve their Quarterly Business Reviews - putting a spotlight on their value and making it impossible for clients to miss.

If you want to effectively demonstrate your value during QBRs, consider these five essential tips:

 

1. Align goals and outcomes 

Start by ensuring that your QBRs revolve around aligning your client's objectives with the outcomes they've achieved through your products or services. Emphasise how your offerings have met or exceeded the initial goals set at the beginning of your partnership, reinforcing the tangible value you bring. 

 

2. Share key performance metrics

Presenting vital performance metrics is a potent way to substantiate value. Highlight pertinent data, such as increased revenue, cost savings, improved efficiency, or enhanced customer satisfaction, all directly attributable to your products or services. Visual aids such as charts or graphs can make these metrics more impactful. 

Metrics demonstrating KPIs in Quarterly Business Reviews (QBRs)

 

3. Showcase success stories

Craft compelling success stories that illustrate the positive impact of your solutions on other clients. Utilise case studies or testimonials to provide real-world examples of the value you've delivered. Sharing these stories can resonate with your client and help them envisage similar successes for their own business. 

 

4. Provide a roadmap for continued value

Outline a clear roadmap detailing how you intend to continue delivering value in the future. Discuss upcoming product enhancements, additional services, or strategic initiatives that will further benefit your client's business. Demonstrating your commitment to their ongoing success reinforces your value proposition. 

Road map of goals from Quarterly Business Reviews (QBRs)

 

5. Seek feedback and collaborate

Promote open dialogue by actively seeking your client's feedback and input. Use this opportunity to address challenges, explore new opportunities, and discuss areas where improvements can be made. Collaborate on solutions, demonstrating that you genuinely value their perspective and that the partnership is committed to mutual success. 

 

Final thoughts: 

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships. By aligning goals, sharing key performance metrics, showcasing success stories, providing a roadmap for continued value, and seeking feedback, you can affirm your dedication to your client's success and ensure that the value you provide remains evident and appreciated throughout your partnership. 

 


 

Read more:

 

Link to an article by Clientshare's Global Director of Enterprises, Helen Ectors, about client retention and data-driven decisions

A link to an article called 'What should you include in your Quarterly Business Review (QBR) deck'

Link to an article explaining the five ways Clientshare Pulse boosts retention

 

Related resources

Article

How Quarterly Business Reviews (QBRs) can help you reduce risk of churn
Read more

Infographic

Five ways Quarterly Business Reviews impact retention and growth
Open now

Article

What to include in your Quarterly Business Reviews (QBRs)
Read more

Article

5 tips on how to evidence value during your Quarterly Business Reviews (QBRs)

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships.


 

Quarterly Business Reviews play a pivotal role in nurturing robust client relationships and showcasing your company's value.  However, 88% of buyers feel that suppliers aren’t demonstrating enough evidence of value and innovation in their current QBRs.

Clientshare have developed the Pulse QBR platform that combines CSAT and NPS with your Business Reviews process and has in-built opportunities for demonstrating value. Pulse is currently being used by 1-in-2 FTSE100 businesses, and Clientshare works with some of the largest enterprises in BPO, RPO, IT Services, Logistics and FM to improve their Quarterly Business Reviews - putting a spotlight on their value and making it impossible for clients to miss.

If you want to effectively demonstrate your value during QBRs, consider these five essential tips:

 

1. Align goals and outcomes 

Start by ensuring that your QBRs revolve around aligning your client's objectives with the outcomes they've achieved through your products or services. Emphasise how your offerings have met or exceeded the initial goals set at the beginning of your partnership, reinforcing the tangible value you bring. 

 

2. Share key performance metrics

Presenting vital performance metrics is a potent way to substantiate value. Highlight pertinent data, such as increased revenue, cost savings, improved efficiency, or enhanced customer satisfaction, all directly attributable to your products or services. Visual aids such as charts or graphs can make these metrics more impactful. 

Metrics demonstrating KPIs in Quarterly Business Reviews (QBRs)

 

3. Showcase success stories

Craft compelling success stories that illustrate the positive impact of your solutions on other clients. Utilise case studies or testimonials to provide real-world examples of the value you've delivered. Sharing these stories can resonate with your client and help them envisage similar successes for their own business. 

 

4. Provide a roadmap for continued value

Outline a clear roadmap detailing how you intend to continue delivering value in the future. Discuss upcoming product enhancements, additional services, or strategic initiatives that will further benefit your client's business. Demonstrating your commitment to their ongoing success reinforces your value proposition. 

Road map of goals from Quarterly Business Reviews (QBRs)

 

5. Seek feedback and collaborate

Promote open dialogue by actively seeking your client's feedback and input. Use this opportunity to address challenges, explore new opportunities, and discuss areas where improvements can be made. Collaborate on solutions, demonstrating that you genuinely value their perspective and that the partnership is committed to mutual success. 

 

Final thoughts: 

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships. By aligning goals, sharing key performance metrics, showcasing success stories, providing a roadmap for continued value, and seeking feedback, you can affirm your dedication to your client's success and ensure that the value you provide remains evident and appreciated throughout your partnership. 

 


 

Read more:

 

Link to an article by Clientshare's Global Director of Enterprises, Helen Ectors, about client retention and data-driven decisions

A link to an article called 'What should you include in your Quarterly Business Review (QBR) deck'

Link to an article explaining the five ways Clientshare Pulse boosts retention

 

Related resources

Article

5 reasons Quarterly Business Reviews (QBRs) are essential for B2B enterprises
Read more

Infographic

Five ways Quarterly Business Reviews impact retention and growth
Open now

Article

What to include in your Quarterly Business Reviews (QBRs)
Read more

Article

5 tips on how to evidence value during your Quarterly Business Reviews (QBRs)

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships.


 

Quarterly Business Reviews play a pivotal role in nurturing robust client relationships and showcasing your company's value.  However, 88% of buyers feel that suppliers aren’t demonstrating enough evidence of value and innovation in their current QBRs.

Clientshare have developed the Pulse QBR platform that combines CSAT and NPS with your Business Reviews process and has in-built opportunities for demonstrating value. Pulse is currently being used by 1-in-2 FTSE100 businesses, and Clientshare works with some of the largest enterprises in BPO, RPO, IT Services, Logistics and FM to improve their Quarterly Business Reviews - putting a spotlight on their value and making it impossible for clients to miss.

If you want to effectively demonstrate your value during QBRs, consider these five essential tips:

 

1. Align goals and outcomes 

Start by ensuring that your QBRs revolve around aligning your client's objectives with the outcomes they've achieved through your products or services. Emphasise how your offerings have met or exceeded the initial goals set at the beginning of your partnership, reinforcing the tangible value you bring. 

 

2. Share key performance metrics

Presenting vital performance metrics is a potent way to substantiate value. Highlight pertinent data, such as increased revenue, cost savings, improved efficiency, or enhanced customer satisfaction, all directly attributable to your products or services. Visual aids such as charts or graphs can make these metrics more impactful. 

Metrics demonstrating KPIs in Quarterly Business Reviews (QBRs)

 

3. Showcase success stories

Craft compelling success stories that illustrate the positive impact of your solutions on other clients. Utilise case studies or testimonials to provide real-world examples of the value you've delivered. Sharing these stories can resonate with your client and help them envisage similar successes for their own business. 

 

4. Provide a roadmap for continued value

Outline a clear roadmap detailing how you intend to continue delivering value in the future. Discuss upcoming product enhancements, additional services, or strategic initiatives that will further benefit your client's business. Demonstrating your commitment to their ongoing success reinforces your value proposition. 

Road map of goals from Quarterly Business Reviews (QBRs)

 

5. Seek feedback and collaborate

Promote open dialogue by actively seeking your client's feedback and input. Use this opportunity to address challenges, explore new opportunities, and discuss areas where improvements can be made. Collaborate on solutions, demonstrating that you genuinely value their perspective and that the partnership is committed to mutual success. 

 

Final thoughts: 

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships. By aligning goals, sharing key performance metrics, showcasing success stories, providing a roadmap for continued value, and seeking feedback, you can affirm your dedication to your client's success and ensure that the value you provide remains evident and appreciated throughout your partnership. 

 


 

Read more:

 

Link to an article by Clientshare's Global Director of Enterprises, Helen Ectors, about client retention and data-driven decisions

A link to an article called 'What should you include in your Quarterly Business Review (QBR) deck'

Link to an article explaining the five ways Clientshare Pulse boosts retention

 

Related resources

Article

5 reasons Quarterly Business Reviews (QBRs) are essential for B2B enterprises
Read more

Infographic

Five ways Quarterly Business Reviews impact retention and growth
Open now

Article

What to include in your Quarterly Business Reviews (QBRs)
Read more

Article

5 tips on how to evidence value during your Quarterly Business Reviews (QBRs)

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships.


 

Quarterly Business Reviews play a pivotal role in nurturing robust client relationships and showcasing your company's value.  However, 88% of buyers feel that suppliers aren’t demonstrating enough evidence of value and innovation in their current QBRs.

Clientshare have developed the Pulse QBR platform that combines CSAT and NPS with your Business Reviews process and has in-built opportunities for demonstrating value. Pulse is currently being used by 1-in-2 FTSE100 businesses, and Clientshare works with some of the largest enterprises in BPO, RPO, IT Services, Logistics and FM to improve their Quarterly Business Reviews - putting a spotlight on their value and making it impossible for clients to miss.

If you want to effectively demonstrate your value during QBRs, consider these five essential tips:

 

1. Align goals and outcomes 

Start by ensuring that your QBRs revolve around aligning your client's objectives with the outcomes they've achieved through your products or services. Emphasise how your offerings have met or exceeded the initial goals set at the beginning of your partnership, reinforcing the tangible value you bring. 

 

2. Share key performance metrics

Presenting vital performance metrics is a potent way to substantiate value. Highlight pertinent data, such as increased revenue, cost savings, improved efficiency, or enhanced customer satisfaction, all directly attributable to your products or services. Visual aids such as charts or graphs can make these metrics more impactful. 

Metrics demonstrating KPIs in Quarterly Business Reviews (QBRs)

 

3. Showcase success stories

Craft compelling success stories that illustrate the positive impact of your solutions on other clients. Utilise case studies or testimonials to provide real-world examples of the value you've delivered. Sharing these stories can resonate with your client and help them envisage similar successes for their own business. 

 

4. Provide a roadmap for continued value

Outline a clear roadmap detailing how you intend to continue delivering value in the future. Discuss upcoming product enhancements, additional services, or strategic initiatives that will further benefit your client's business. Demonstrating your commitment to their ongoing success reinforces your value proposition. 

Road map of goals from Quarterly Business Reviews (QBRs)

 

5. Seek feedback and collaborate

Promote open dialogue by actively seeking your client's feedback and input. Use this opportunity to address challenges, explore new opportunities, and discuss areas where improvements can be made. Collaborate on solutions, demonstrating that you genuinely value their perspective and that the partnership is committed to mutual success. 

 

Final thoughts: 

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships. By aligning goals, sharing key performance metrics, showcasing success stories, providing a roadmap for continued value, and seeking feedback, you can affirm your dedication to your client's success and ensure that the value you provide remains evident and appreciated throughout your partnership. 

 


 

Read more:

 

Link to an article by Clientshare's Global Director of Enterprises, Helen Ectors, about client retention and data-driven decisions

A link to an article called 'What should you include in your Quarterly Business Review (QBR) deck'

Link to an article explaining the five ways Clientshare Pulse boosts retention

 

Related resources

Article

Why you need to run Quarterly Business Reviews (QBRs)
Read more

Article

How Quarterly Business Reviews (QBRs) can help you reduce risk of churn
Read more

Infographic

Five ways Quarterly Business Reviews impact retention and growth
Open now

Article

5 tips on how to evidence value during your Quarterly Business Reviews (QBRs)

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships.


 

Quarterly Business Reviews play a pivotal role in nurturing robust client relationships and showcasing your company's value.  However, 88% of buyers feel that suppliers aren’t demonstrating enough evidence of value and innovation in their current QBRs.

Clientshare have developed the Pulse QBR platform that combines CSAT and NPS with your Business Reviews process and has in-built opportunities for demonstrating value. Pulse is currently being used by 1-in-2 FTSE100 businesses, and Clientshare works with some of the largest enterprises in BPO, RPO, IT Services, Logistics and FM to improve their Quarterly Business Reviews - putting a spotlight on their value and making it impossible for clients to miss.

If you want to effectively demonstrate your value during QBRs, consider these five essential tips:

 

1. Align goals and outcomes 

Start by ensuring that your QBRs revolve around aligning your client's objectives with the outcomes they've achieved through your products or services. Emphasise how your offerings have met or exceeded the initial goals set at the beginning of your partnership, reinforcing the tangible value you bring. 

 

2. Share key performance metrics

Presenting vital performance metrics is a potent way to substantiate value. Highlight pertinent data, such as increased revenue, cost savings, improved efficiency, or enhanced customer satisfaction, all directly attributable to your products or services. Visual aids such as charts or graphs can make these metrics more impactful. 

Metrics demonstrating KPIs in Quarterly Business Reviews (QBRs)

 

3. Showcase success stories

Craft compelling success stories that illustrate the positive impact of your solutions on other clients. Utilise case studies or testimonials to provide real-world examples of the value you've delivered. Sharing these stories can resonate with your client and help them envisage similar successes for their own business. 

 

4. Provide a roadmap for continued value

Outline a clear roadmap detailing how you intend to continue delivering value in the future. Discuss upcoming product enhancements, additional services, or strategic initiatives that will further benefit your client's business. Demonstrating your commitment to their ongoing success reinforces your value proposition. 

Road map of goals from Quarterly Business Reviews (QBRs)

 

5. Seek feedback and collaborate

Promote open dialogue by actively seeking your client's feedback and input. Use this opportunity to address challenges, explore new opportunities, and discuss areas where improvements can be made. Collaborate on solutions, demonstrating that you genuinely value their perspective and that the partnership is committed to mutual success. 

 

Final thoughts: 

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships. By aligning goals, sharing key performance metrics, showcasing success stories, providing a roadmap for continued value, and seeking feedback, you can affirm your dedication to your client's success and ensure that the value you provide remains evident and appreciated throughout your partnership. 

 


 

Read more:

 

Link to an article by Clientshare's Global Director of Enterprises, Helen Ectors, about client retention and data-driven decisions

A link to an article called 'What should you include in your Quarterly Business Review (QBR) deck'

Link to an article explaining the five ways Clientshare Pulse boosts retention

 

Related resources

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5 ways to optimise your Quarterly Business Review (QBR) meetings
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3 questions to ask to optimise your Quarterly Business Reviews (QBRs)
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3 easy steps to personalise your Quarterly Business Reviews (QBRs)
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Article

5 tips on how to evidence value during your Quarterly Business Reviews (QBRs)

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships.


 

Quarterly Business Reviews play a pivotal role in nurturing robust client relationships and showcasing your company's value.  However, 88% of buyers feel that suppliers aren’t demonstrating enough evidence of value and innovation in their current QBRs.

Clientshare have developed the Pulse QBR platform that combines CSAT and NPS with your Business Reviews process and has in-built opportunities for demonstrating value. Pulse is currently being used by 1-in-2 FTSE100 businesses, and Clientshare works with some of the largest enterprises in BPO, RPO, IT Services, Logistics and FM to improve their Quarterly Business Reviews - putting a spotlight on their value and making it impossible for clients to miss.

If you want to effectively demonstrate your value during QBRs, consider these five essential tips:

 

1. Align goals and outcomes 

Start by ensuring that your QBRs revolve around aligning your client's objectives with the outcomes they've achieved through your products or services. Emphasise how your offerings have met or exceeded the initial goals set at the beginning of your partnership, reinforcing the tangible value you bring. 

 

2. Share key performance metrics

Presenting vital performance metrics is a potent way to substantiate value. Highlight pertinent data, such as increased revenue, cost savings, improved efficiency, or enhanced customer satisfaction, all directly attributable to your products or services. Visual aids such as charts or graphs can make these metrics more impactful. 

Metrics demonstrating KPIs in Quarterly Business Reviews (QBRs)

 

3. Showcase success stories

Craft compelling success stories that illustrate the positive impact of your solutions on other clients. Utilise case studies or testimonials to provide real-world examples of the value you've delivered. Sharing these stories can resonate with your client and help them envisage similar successes for their own business. 

 

4. Provide a roadmap for continued value

Outline a clear roadmap detailing how you intend to continue delivering value in the future. Discuss upcoming product enhancements, additional services, or strategic initiatives that will further benefit your client's business. Demonstrating your commitment to their ongoing success reinforces your value proposition. 

Road map of goals from Quarterly Business Reviews (QBRs)

 

5. Seek feedback and collaborate

Promote open dialogue by actively seeking your client's feedback and input. Use this opportunity to address challenges, explore new opportunities, and discuss areas where improvements can be made. Collaborate on solutions, demonstrating that you genuinely value their perspective and that the partnership is committed to mutual success. 

 

Final thoughts: 

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships. By aligning goals, sharing key performance metrics, showcasing success stories, providing a roadmap for continued value, and seeking feedback, you can affirm your dedication to your client's success and ensure that the value you provide remains evident and appreciated throughout your partnership. 

 


 

Read more:

 

Link to an article by Clientshare's Global Director of Enterprises, Helen Ectors, about client retention and data-driven decisions

A link to an article called 'What should you include in your Quarterly Business Review (QBR) deck'

Link to an article explaining the five ways Clientshare Pulse boosts retention

 

Related resources

Infographic

Five ways Quarterly Business Reviews impact retention and growth
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3 questions to ask to optimise your Quarterly Business Reviews (QBRs)
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5 reasons Quarterly Business Reviews (QBRs) are essential for B2B enterprises
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Article

5 tips on how to evidence value during your Quarterly Business Reviews (QBRs)

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships.


 

Quarterly Business Reviews play a pivotal role in nurturing robust client relationships and showcasing your company's value.  However, 88% of buyers feel that suppliers aren’t demonstrating enough evidence of value and innovation in their current QBRs.

Clientshare have developed the Pulse QBR platform that combines CSAT and NPS with your Business Reviews process and has in-built opportunities for demonstrating value. Pulse is currently being used by 1-in-2 FTSE100 businesses, and Clientshare works with some of the largest enterprises in BPO, RPO, IT Services, Logistics and FM to improve their Quarterly Business Reviews - putting a spotlight on their value and making it impossible for clients to miss.

If you want to effectively demonstrate your value during QBRs, consider these five essential tips:

 

1. Align goals and outcomes 

Start by ensuring that your QBRs revolve around aligning your client's objectives with the outcomes they've achieved through your products or services. Emphasise how your offerings have met or exceeded the initial goals set at the beginning of your partnership, reinforcing the tangible value you bring. 

 

2. Share key performance metrics

Presenting vital performance metrics is a potent way to substantiate value. Highlight pertinent data, such as increased revenue, cost savings, improved efficiency, or enhanced customer satisfaction, all directly attributable to your products or services. Visual aids such as charts or graphs can make these metrics more impactful. 

Metrics demonstrating KPIs in Quarterly Business Reviews (QBRs)

 

3. Showcase success stories

Craft compelling success stories that illustrate the positive impact of your solutions on other clients. Utilise case studies or testimonials to provide real-world examples of the value you've delivered. Sharing these stories can resonate with your client and help them envisage similar successes for their own business. 

 

4. Provide a roadmap for continued value

Outline a clear roadmap detailing how you intend to continue delivering value in the future. Discuss upcoming product enhancements, additional services, or strategic initiatives that will further benefit your client's business. Demonstrating your commitment to their ongoing success reinforces your value proposition. 

Road map of goals from Quarterly Business Reviews (QBRs)

 

5. Seek feedback and collaborate

Promote open dialogue by actively seeking your client's feedback and input. Use this opportunity to address challenges, explore new opportunities, and discuss areas where improvements can be made. Collaborate on solutions, demonstrating that you genuinely value their perspective and that the partnership is committed to mutual success. 

 

Final thoughts: 

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships. By aligning goals, sharing key performance metrics, showcasing success stories, providing a roadmap for continued value, and seeking feedback, you can affirm your dedication to your client's success and ensure that the value you provide remains evident and appreciated throughout your partnership. 

 


 

Read more:

 

Link to an article by Clientshare's Global Director of Enterprises, Helen Ectors, about client retention and data-driven decisions

A link to an article called 'What should you include in your Quarterly Business Review (QBR) deck'

Link to an article explaining the five ways Clientshare Pulse boosts retention

 

Related resources

Article

Why you need to run Quarterly Business Reviews (QBRs)
Read more

Article

How Quarterly Business Reviews (QBRs) can help you reduce risk of churn
Read more

Infographic

Five ways Quarterly Business Reviews impact retention and growth
Open now

Article

5 tips on how to evidence value during your Quarterly Business Reviews (QBRs)

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships.


 

Quarterly Business Reviews play a pivotal role in nurturing robust client relationships and showcasing your company's value.  However, 88% of buyers feel that suppliers aren’t demonstrating enough evidence of value and innovation in their current QBRs.

Clientshare have developed the Pulse QBR platform that combines CSAT and NPS with your Business Reviews process and has in-built opportunities for demonstrating value. Pulse is currently being used by 1-in-2 FTSE100 businesses, and Clientshare works with some of the largest enterprises in BPO, RPO, IT Services, Logistics and FM to improve their Quarterly Business Reviews - putting a spotlight on their value and making it impossible for clients to miss.

If you want to effectively demonstrate your value during QBRs, consider these five essential tips:

 

1. Align goals and outcomes 

Start by ensuring that your QBRs revolve around aligning your client's objectives with the outcomes they've achieved through your products or services. Emphasise how your offerings have met or exceeded the initial goals set at the beginning of your partnership, reinforcing the tangible value you bring. 

 

2. Share key performance metrics

Presenting vital performance metrics is a potent way to substantiate value. Highlight pertinent data, such as increased revenue, cost savings, improved efficiency, or enhanced customer satisfaction, all directly attributable to your products or services. Visual aids such as charts or graphs can make these metrics more impactful. 

Metrics demonstrating KPIs in Quarterly Business Reviews (QBRs)

 

3. Showcase success stories

Craft compelling success stories that illustrate the positive impact of your solutions on other clients. Utilise case studies or testimonials to provide real-world examples of the value you've delivered. Sharing these stories can resonate with your client and help them envisage similar successes for their own business. 

 

4. Provide a roadmap for continued value

Outline a clear roadmap detailing how you intend to continue delivering value in the future. Discuss upcoming product enhancements, additional services, or strategic initiatives that will further benefit your client's business. Demonstrating your commitment to their ongoing success reinforces your value proposition. 

Road map of goals from Quarterly Business Reviews (QBRs)

 

5. Seek feedback and collaborate

Promote open dialogue by actively seeking your client's feedback and input. Use this opportunity to address challenges, explore new opportunities, and discuss areas where improvements can be made. Collaborate on solutions, demonstrating that you genuinely value their perspective and that the partnership is committed to mutual success. 

 

Final thoughts: 

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships. By aligning goals, sharing key performance metrics, showcasing success stories, providing a roadmap for continued value, and seeking feedback, you can affirm your dedication to your client's success and ensure that the value you provide remains evident and appreciated throughout your partnership. 

 


 

Read more:

 

Link to an article by Clientshare's Global Director of Enterprises, Helen Ectors, about client retention and data-driven decisions

A link to an article called 'What should you include in your Quarterly Business Review (QBR) deck'

Link to an article explaining the five ways Clientshare Pulse boosts retention

 

Related resources

Article

5 ways to optimise your Quarterly Business Review (QBR) meetings
Read more

Article

3 questions to ask to optimise your Quarterly Business Reviews (QBRs)
Read more

Article

3 easy steps to personalise your Quarterly Business Reviews (QBRs)
Read more

Article

5 tips on how to evidence value during your Quarterly Business Reviews (QBRs)

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships.


 

Quarterly Business Reviews play a pivotal role in nurturing robust client relationships and showcasing your company's value.  However, 88% of buyers feel that suppliers aren’t demonstrating enough evidence of value and innovation in their current QBRs.

Clientshare have developed the Pulse QBR platform that combines CSAT and NPS with your Business Reviews process and has in-built opportunities for demonstrating value. Pulse is currently being used by 1-in-2 FTSE100 businesses, and Clientshare works with some of the largest enterprises in BPO, RPO, IT Services, Logistics and FM to improve their Quarterly Business Reviews - putting a spotlight on their value and making it impossible for clients to miss.

If you want to effectively demonstrate your value during QBRs, consider these five essential tips:

 

1. Align goals and outcomes 

Start by ensuring that your QBRs revolve around aligning your client's objectives with the outcomes they've achieved through your products or services. Emphasise how your offerings have met or exceeded the initial goals set at the beginning of your partnership, reinforcing the tangible value you bring. 

 

2. Share key performance metrics

Presenting vital performance metrics is a potent way to substantiate value. Highlight pertinent data, such as increased revenue, cost savings, improved efficiency, or enhanced customer satisfaction, all directly attributable to your products or services. Visual aids such as charts or graphs can make these metrics more impactful. 

Metrics demonstrating KPIs in Quarterly Business Reviews (QBRs)

 

3. Showcase success stories

Craft compelling success stories that illustrate the positive impact of your solutions on other clients. Utilise case studies or testimonials to provide real-world examples of the value you've delivered. Sharing these stories can resonate with your client and help them envisage similar successes for their own business. 

 

4. Provide a roadmap for continued value

Outline a clear roadmap detailing how you intend to continue delivering value in the future. Discuss upcoming product enhancements, additional services, or strategic initiatives that will further benefit your client's business. Demonstrating your commitment to their ongoing success reinforces your value proposition. 

Road map of goals from Quarterly Business Reviews (QBRs)

 

5. Seek feedback and collaborate

Promote open dialogue by actively seeking your client's feedback and input. Use this opportunity to address challenges, explore new opportunities, and discuss areas where improvements can be made. Collaborate on solutions, demonstrating that you genuinely value their perspective and that the partnership is committed to mutual success. 

 

Final thoughts: 

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships. By aligning goals, sharing key performance metrics, showcasing success stories, providing a roadmap for continued value, and seeking feedback, you can affirm your dedication to your client's success and ensure that the value you provide remains evident and appreciated throughout your partnership. 

 


 

Read more:

 

Link to an article by Clientshare's Global Director of Enterprises, Helen Ectors, about client retention and data-driven decisions

A link to an article called 'What should you include in your Quarterly Business Review (QBR) deck'

Link to an article explaining the five ways Clientshare Pulse boosts retention

 

Related resources

Article

How Quarterly Business Reviews (QBRs) can help you reduce risk of churn
Read more

Infographic

Five ways Quarterly Business Reviews impact retention and growth
Open now

Article

What to include in your Quarterly Business Reviews (QBRs)
Read more

Article

5 tips on how to evidence value during your Quarterly Business Reviews (QBRs)

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships.


 

Quarterly Business Reviews play a pivotal role in nurturing robust client relationships and showcasing your company's value.  However, 88% of buyers feel that suppliers aren’t demonstrating enough evidence of value and innovation in their current QBRs.

Clientshare have developed the Pulse QBR platform that combines CSAT and NPS with your Business Reviews process and has in-built opportunities for demonstrating value. Pulse is currently being used by 1-in-2 FTSE100 businesses, and Clientshare works with some of the largest enterprises in BPO, RPO, IT Services, Logistics and FM to improve their Quarterly Business Reviews - putting a spotlight on their value and making it impossible for clients to miss.

If you want to effectively demonstrate your value during QBRs, consider these five essential tips:

 

1. Align goals and outcomes 

Start by ensuring that your QBRs revolve around aligning your client's objectives with the outcomes they've achieved through your products or services. Emphasise how your offerings have met or exceeded the initial goals set at the beginning of your partnership, reinforcing the tangible value you bring. 

 

2. Share key performance metrics

Presenting vital performance metrics is a potent way to substantiate value. Highlight pertinent data, such as increased revenue, cost savings, improved efficiency, or enhanced customer satisfaction, all directly attributable to your products or services. Visual aids such as charts or graphs can make these metrics more impactful. 

Metrics demonstrating KPIs in Quarterly Business Reviews (QBRs)

 

3. Showcase success stories

Craft compelling success stories that illustrate the positive impact of your solutions on other clients. Utilise case studies or testimonials to provide real-world examples of the value you've delivered. Sharing these stories can resonate with your client and help them envisage similar successes for their own business. 

 

4. Provide a roadmap for continued value

Outline a clear roadmap detailing how you intend to continue delivering value in the future. Discuss upcoming product enhancements, additional services, or strategic initiatives that will further benefit your client's business. Demonstrating your commitment to their ongoing success reinforces your value proposition. 

Road map of goals from Quarterly Business Reviews (QBRs)

 

5. Seek feedback and collaborate

Promote open dialogue by actively seeking your client's feedback and input. Use this opportunity to address challenges, explore new opportunities, and discuss areas where improvements can be made. Collaborate on solutions, demonstrating that you genuinely value their perspective and that the partnership is committed to mutual success. 

 

Final thoughts: 

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships. By aligning goals, sharing key performance metrics, showcasing success stories, providing a roadmap for continued value, and seeking feedback, you can affirm your dedication to your client's success and ensure that the value you provide remains evident and appreciated throughout your partnership. 

 


 

Read more:

 

Link to an article by Clientshare's Global Director of Enterprises, Helen Ectors, about client retention and data-driven decisions

A link to an article called 'What should you include in your Quarterly Business Review (QBR) deck'

Link to an article explaining the five ways Clientshare Pulse boosts retention

 

Related resources

Article

5 reasons Quarterly Business Reviews (QBRs) are essential for B2B enterprises
Read more

Infographic

Five ways Quarterly Business Reviews impact retention and growth
Open now

Article

What to include in your Quarterly Business Reviews (QBRs)
Read more

Article

5 tips on how to evidence value during your Quarterly Business Reviews (QBRs)

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships.


 

Quarterly Business Reviews play a pivotal role in nurturing robust client relationships and showcasing your company's value.  However, 88% of buyers feel that suppliers aren’t demonstrating enough evidence of value and innovation in their current QBRs.

Clientshare have developed the Pulse QBR platform that combines CSAT and NPS with your Business Reviews process and has in-built opportunities for demonstrating value. Pulse is currently being used by 1-in-2 FTSE100 businesses, and Clientshare works with some of the largest enterprises in BPO, RPO, IT Services, Logistics and FM to improve their Quarterly Business Reviews - putting a spotlight on their value and making it impossible for clients to miss.

If you want to effectively demonstrate your value during QBRs, consider these five essential tips:

 

1. Align goals and outcomes 

Start by ensuring that your QBRs revolve around aligning your client's objectives with the outcomes they've achieved through your products or services. Emphasise how your offerings have met or exceeded the initial goals set at the beginning of your partnership, reinforcing the tangible value you bring. 

 

2. Share key performance metrics

Presenting vital performance metrics is a potent way to substantiate value. Highlight pertinent data, such as increased revenue, cost savings, improved efficiency, or enhanced customer satisfaction, all directly attributable to your products or services. Visual aids such as charts or graphs can make these metrics more impactful. 

Metrics demonstrating KPIs in Quarterly Business Reviews (QBRs)

 

3. Showcase success stories

Craft compelling success stories that illustrate the positive impact of your solutions on other clients. Utilise case studies or testimonials to provide real-world examples of the value you've delivered. Sharing these stories can resonate with your client and help them envisage similar successes for their own business. 

 

4. Provide a roadmap for continued value

Outline a clear roadmap detailing how you intend to continue delivering value in the future. Discuss upcoming product enhancements, additional services, or strategic initiatives that will further benefit your client's business. Demonstrating your commitment to their ongoing success reinforces your value proposition. 

Road map of goals from Quarterly Business Reviews (QBRs)

 

5. Seek feedback and collaborate

Promote open dialogue by actively seeking your client's feedback and input. Use this opportunity to address challenges, explore new opportunities, and discuss areas where improvements can be made. Collaborate on solutions, demonstrating that you genuinely value their perspective and that the partnership is committed to mutual success. 

 

Final thoughts: 

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships. By aligning goals, sharing key performance metrics, showcasing success stories, providing a roadmap for continued value, and seeking feedback, you can affirm your dedication to your client's success and ensure that the value you provide remains evident and appreciated throughout your partnership. 

 


 

Read more:

 

Link to an article by Clientshare's Global Director of Enterprises, Helen Ectors, about client retention and data-driven decisions

A link to an article called 'What should you include in your Quarterly Business Review (QBR) deck'

Link to an article explaining the five ways Clientshare Pulse boosts retention

 

Related resources

Infographic

Five ways Quarterly Business Reviews impact retention and growth
Open now

Article

3 questions to ask to optimise your Quarterly Business Reviews (QBRs)
Read more

Article

5 reasons Quarterly Business Reviews (QBRs) are essential for B2B enterprises
Read more

Article

5 tips on how to evidence value during your Quarterly Business Reviews (QBRs)

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships.


 

Quarterly Business Reviews play a pivotal role in nurturing robust client relationships and showcasing your company's value.  However, 88% of buyers feel that suppliers aren’t demonstrating enough evidence of value and innovation in their current QBRs.

Clientshare have developed the Pulse QBR platform that combines CSAT and NPS with your Business Reviews process and has in-built opportunities for demonstrating value. Pulse is currently being used by 1-in-2 FTSE100 businesses, and Clientshare works with some of the largest enterprises in BPO, RPO, IT Services, Logistics and FM to improve their Quarterly Business Reviews - putting a spotlight on their value and making it impossible for clients to miss.

If you want to effectively demonstrate your value during QBRs, consider these five essential tips:

 

1. Align goals and outcomes 

Start by ensuring that your QBRs revolve around aligning your client's objectives with the outcomes they've achieved through your products or services. Emphasise how your offerings have met or exceeded the initial goals set at the beginning of your partnership, reinforcing the tangible value you bring. 

 

2. Share key performance metrics

Presenting vital performance metrics is a potent way to substantiate value. Highlight pertinent data, such as increased revenue, cost savings, improved efficiency, or enhanced customer satisfaction, all directly attributable to your products or services. Visual aids such as charts or graphs can make these metrics more impactful. 

Metrics demonstrating KPIs in Quarterly Business Reviews (QBRs)

 

3. Showcase success stories

Craft compelling success stories that illustrate the positive impact of your solutions on other clients. Utilise case studies or testimonials to provide real-world examples of the value you've delivered. Sharing these stories can resonate with your client and help them envisage similar successes for their own business. 

 

4. Provide a roadmap for continued value

Outline a clear roadmap detailing how you intend to continue delivering value in the future. Discuss upcoming product enhancements, additional services, or strategic initiatives that will further benefit your client's business. Demonstrating your commitment to their ongoing success reinforces your value proposition. 

Road map of goals from Quarterly Business Reviews (QBRs)

 

5. Seek feedback and collaborate

Promote open dialogue by actively seeking your client's feedback and input. Use this opportunity to address challenges, explore new opportunities, and discuss areas where improvements can be made. Collaborate on solutions, demonstrating that you genuinely value their perspective and that the partnership is committed to mutual success. 

 

Final thoughts: 

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships. By aligning goals, sharing key performance metrics, showcasing success stories, providing a roadmap for continued value, and seeking feedback, you can affirm your dedication to your client's success and ensure that the value you provide remains evident and appreciated throughout your partnership. 

 


 

Read more:

 

Link to an article by Clientshare's Global Director of Enterprises, Helen Ectors, about client retention and data-driven decisions

A link to an article called 'What should you include in your Quarterly Business Review (QBR) deck'

Link to an article explaining the five ways Clientshare Pulse boosts retention

 

Related resources

Article

Why you need to run Quarterly Business Reviews (QBRs)
Read more

Article

How Quarterly Business Reviews (QBRs) can help you reduce risk of churn
Read more

Infographic

Five ways Quarterly Business Reviews impact retention and growth
Open now

Article

5 tips on how to evidence value during your Quarterly Business Reviews (QBRs)

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships.


 

Quarterly Business Reviews play a pivotal role in nurturing robust client relationships and showcasing your company's value.  However, 88% of buyers feel that suppliers aren’t demonstrating enough evidence of value and innovation in their current QBRs.

Clientshare have developed the Pulse QBR platform that combines CSAT and NPS with your Business Reviews process and has in-built opportunities for demonstrating value. Pulse is currently being used by 1-in-2 FTSE100 businesses, and Clientshare works with some of the largest enterprises in BPO, RPO, IT Services, Logistics and FM to improve their Quarterly Business Reviews - putting a spotlight on their value and making it impossible for clients to miss.

If you want to effectively demonstrate your value during QBRs, consider these five essential tips:

 

1. Align goals and outcomes 

Start by ensuring that your QBRs revolve around aligning your client's objectives with the outcomes they've achieved through your products or services. Emphasise how your offerings have met or exceeded the initial goals set at the beginning of your partnership, reinforcing the tangible value you bring. 

 

2. Share key performance metrics

Presenting vital performance metrics is a potent way to substantiate value. Highlight pertinent data, such as increased revenue, cost savings, improved efficiency, or enhanced customer satisfaction, all directly attributable to your products or services. Visual aids such as charts or graphs can make these metrics more impactful. 

Metrics demonstrating KPIs in Quarterly Business Reviews (QBRs)

 

3. Showcase success stories

Craft compelling success stories that illustrate the positive impact of your solutions on other clients. Utilise case studies or testimonials to provide real-world examples of the value you've delivered. Sharing these stories can resonate with your client and help them envisage similar successes for their own business. 

 

4. Provide a roadmap for continued value

Outline a clear roadmap detailing how you intend to continue delivering value in the future. Discuss upcoming product enhancements, additional services, or strategic initiatives that will further benefit your client's business. Demonstrating your commitment to their ongoing success reinforces your value proposition. 

Road map of goals from Quarterly Business Reviews (QBRs)

 

5. Seek feedback and collaborate

Promote open dialogue by actively seeking your client's feedback and input. Use this opportunity to address challenges, explore new opportunities, and discuss areas where improvements can be made. Collaborate on solutions, demonstrating that you genuinely value their perspective and that the partnership is committed to mutual success. 

 

Final thoughts: 

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships. By aligning goals, sharing key performance metrics, showcasing success stories, providing a roadmap for continued value, and seeking feedback, you can affirm your dedication to your client's success and ensure that the value you provide remains evident and appreciated throughout your partnership. 

 


 

Read more:

 

Link to an article by Clientshare's Global Director of Enterprises, Helen Ectors, about client retention and data-driven decisions

A link to an article called 'What should you include in your Quarterly Business Review (QBR) deck'

Link to an article explaining the five ways Clientshare Pulse boosts retention

 

Related resources

Article

5 ways to optimise your Quarterly Business Review (QBR) meetings
Read more

Article

3 questions to ask to optimise your Quarterly Business Reviews (QBRs)
Read more

Article

3 easy steps to personalise your Quarterly Business Reviews (QBRs)
Read more

Article

5 tips on how to evidence value during your Quarterly Business Reviews (QBRs)

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships.


 

Quarterly Business Reviews play a pivotal role in nurturing robust client relationships and showcasing your company's value.  However, 88% of buyers feel that suppliers aren’t demonstrating enough evidence of value and innovation in their current QBRs.

Clientshare have developed the Pulse QBR platform that combines CSAT and NPS with your Business Reviews process and has in-built opportunities for demonstrating value. Pulse is currently being used by 1-in-2 FTSE100 businesses, and Clientshare works with some of the largest enterprises in BPO, RPO, IT Services, Logistics and FM to improve their Quarterly Business Reviews - putting a spotlight on their value and making it impossible for clients to miss.

If you want to effectively demonstrate your value during QBRs, consider these five essential tips:

 

1. Align goals and outcomes 

Start by ensuring that your QBRs revolve around aligning your client's objectives with the outcomes they've achieved through your products or services. Emphasise how your offerings have met or exceeded the initial goals set at the beginning of your partnership, reinforcing the tangible value you bring. 

 

2. Share key performance metrics

Presenting vital performance metrics is a potent way to substantiate value. Highlight pertinent data, such as increased revenue, cost savings, improved efficiency, or enhanced customer satisfaction, all directly attributable to your products or services. Visual aids such as charts or graphs can make these metrics more impactful. 

Metrics demonstrating KPIs in Quarterly Business Reviews (QBRs)

 

3. Showcase success stories

Craft compelling success stories that illustrate the positive impact of your solutions on other clients. Utilise case studies or testimonials to provide real-world examples of the value you've delivered. Sharing these stories can resonate with your client and help them envisage similar successes for their own business. 

 

4. Provide a roadmap for continued value

Outline a clear roadmap detailing how you intend to continue delivering value in the future. Discuss upcoming product enhancements, additional services, or strategic initiatives that will further benefit your client's business. Demonstrating your commitment to their ongoing success reinforces your value proposition. 

Road map of goals from Quarterly Business Reviews (QBRs)

 

5. Seek feedback and collaborate

Promote open dialogue by actively seeking your client's feedback and input. Use this opportunity to address challenges, explore new opportunities, and discuss areas where improvements can be made. Collaborate on solutions, demonstrating that you genuinely value their perspective and that the partnership is committed to mutual success. 

 

Final thoughts: 

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships. By aligning goals, sharing key performance metrics, showcasing success stories, providing a roadmap for continued value, and seeking feedback, you can affirm your dedication to your client's success and ensure that the value you provide remains evident and appreciated throughout your partnership. 

 


 

Read more:

 

Link to an article by Clientshare's Global Director of Enterprises, Helen Ectors, about client retention and data-driven decisions

A link to an article called 'What should you include in your Quarterly Business Review (QBR) deck'

Link to an article explaining the five ways Clientshare Pulse boosts retention

 

Related resources

Article

How Quarterly Business Reviews (QBRs) can help you reduce risk of churn
Read more

Infographic

Five ways Quarterly Business Reviews impact retention and growth
Open now

Article

What to include in your Quarterly Business Reviews (QBRs)
Read more

Article

5 tips on how to evidence value during your Quarterly Business Reviews (QBRs)

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships.


 

Quarterly Business Reviews play a pivotal role in nurturing robust client relationships and showcasing your company's value.  However, 88% of buyers feel that suppliers aren’t demonstrating enough evidence of value and innovation in their current QBRs.

Clientshare have developed the Pulse QBR platform that combines CSAT and NPS with your Business Reviews process and has in-built opportunities for demonstrating value. Pulse is currently being used by 1-in-2 FTSE100 businesses, and Clientshare works with some of the largest enterprises in BPO, RPO, IT Services, Logistics and FM to improve their Quarterly Business Reviews - putting a spotlight on their value and making it impossible for clients to miss.

If you want to effectively demonstrate your value during QBRs, consider these five essential tips:

 

1. Align goals and outcomes 

Start by ensuring that your QBRs revolve around aligning your client's objectives with the outcomes they've achieved through your products or services. Emphasise how your offerings have met or exceeded the initial goals set at the beginning of your partnership, reinforcing the tangible value you bring. 

 

2. Share key performance metrics

Presenting vital performance metrics is a potent way to substantiate value. Highlight pertinent data, such as increased revenue, cost savings, improved efficiency, or enhanced customer satisfaction, all directly attributable to your products or services. Visual aids such as charts or graphs can make these metrics more impactful. 

Metrics demonstrating KPIs in Quarterly Business Reviews (QBRs)

 

3. Showcase success stories

Craft compelling success stories that illustrate the positive impact of your solutions on other clients. Utilise case studies or testimonials to provide real-world examples of the value you've delivered. Sharing these stories can resonate with your client and help them envisage similar successes for their own business. 

 

4. Provide a roadmap for continued value

Outline a clear roadmap detailing how you intend to continue delivering value in the future. Discuss upcoming product enhancements, additional services, or strategic initiatives that will further benefit your client's business. Demonstrating your commitment to their ongoing success reinforces your value proposition. 

Road map of goals from Quarterly Business Reviews (QBRs)

 

5. Seek feedback and collaborate

Promote open dialogue by actively seeking your client's feedback and input. Use this opportunity to address challenges, explore new opportunities, and discuss areas where improvements can be made. Collaborate on solutions, demonstrating that you genuinely value their perspective and that the partnership is committed to mutual success. 

 

Final thoughts: 

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships. By aligning goals, sharing key performance metrics, showcasing success stories, providing a roadmap for continued value, and seeking feedback, you can affirm your dedication to your client's success and ensure that the value you provide remains evident and appreciated throughout your partnership. 

 


 

Read more:

 

Link to an article by Clientshare's Global Director of Enterprises, Helen Ectors, about client retention and data-driven decisions

A link to an article called 'What should you include in your Quarterly Business Review (QBR) deck'

Link to an article explaining the five ways Clientshare Pulse boosts retention

 

Related resources

Article

5 reasons Quarterly Business Reviews (QBRs) are essential for B2B enterprises
Read more

Infographic

Five ways Quarterly Business Reviews impact retention and growth
Open now

Article

What to include in your Quarterly Business Reviews (QBRs)
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Article

5 tips on how to evidence value during your Quarterly Business Reviews (QBRs)

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships.


 

Quarterly Business Reviews play a pivotal role in nurturing robust client relationships and showcasing your company's value.  However, 88% of buyers feel that suppliers aren’t demonstrating enough evidence of value and innovation in their current QBRs.

Clientshare have developed the Pulse QBR platform that combines CSAT and NPS with your Business Reviews process and has in-built opportunities for demonstrating value. Pulse is currently being used by 1-in-2 FTSE100 businesses, and Clientshare works with some of the largest enterprises in BPO, RPO, IT Services, Logistics and FM to improve their Quarterly Business Reviews - putting a spotlight on their value and making it impossible for clients to miss.

If you want to effectively demonstrate your value during QBRs, consider these five essential tips:

 

1. Align goals and outcomes 

Start by ensuring that your QBRs revolve around aligning your client's objectives with the outcomes they've achieved through your products or services. Emphasise how your offerings have met or exceeded the initial goals set at the beginning of your partnership, reinforcing the tangible value you bring. 

 

2. Share key performance metrics

Presenting vital performance metrics is a potent way to substantiate value. Highlight pertinent data, such as increased revenue, cost savings, improved efficiency, or enhanced customer satisfaction, all directly attributable to your products or services. Visual aids such as charts or graphs can make these metrics more impactful. 

Metrics demonstrating KPIs in Quarterly Business Reviews (QBRs)

 

3. Showcase success stories

Craft compelling success stories that illustrate the positive impact of your solutions on other clients. Utilise case studies or testimonials to provide real-world examples of the value you've delivered. Sharing these stories can resonate with your client and help them envisage similar successes for their own business. 

 

4. Provide a roadmap for continued value

Outline a clear roadmap detailing how you intend to continue delivering value in the future. Discuss upcoming product enhancements, additional services, or strategic initiatives that will further benefit your client's business. Demonstrating your commitment to their ongoing success reinforces your value proposition. 

Road map of goals from Quarterly Business Reviews (QBRs)

 

5. Seek feedback and collaborate

Promote open dialogue by actively seeking your client's feedback and input. Use this opportunity to address challenges, explore new opportunities, and discuss areas where improvements can be made. Collaborate on solutions, demonstrating that you genuinely value their perspective and that the partnership is committed to mutual success. 

 

Final thoughts: 

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships. By aligning goals, sharing key performance metrics, showcasing success stories, providing a roadmap for continued value, and seeking feedback, you can affirm your dedication to your client's success and ensure that the value you provide remains evident and appreciated throughout your partnership. 

 


 

Read more:

 

Link to an article by Clientshare's Global Director of Enterprises, Helen Ectors, about client retention and data-driven decisions

A link to an article called 'What should you include in your Quarterly Business Review (QBR) deck'

Link to an article explaining the five ways Clientshare Pulse boosts retention

 

Related resources

Infographic

Five ways Quarterly Business Reviews impact retention and growth
Open now

Article

3 questions to ask to optimise your Quarterly Business Reviews (QBRs)
Read more

Article

5 reasons Quarterly Business Reviews (QBRs) are essential for B2B enterprises
Read more

Article

5 tips on how to evidence value during your Quarterly Business Reviews (QBRs)

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships.


 

Quarterly Business Reviews play a pivotal role in nurturing robust client relationships and showcasing your company's value.  However, 88% of buyers feel that suppliers aren’t demonstrating enough evidence of value and innovation in their current QBRs.

Clientshare have developed the Pulse QBR platform that combines CSAT and NPS with your Business Reviews process and has in-built opportunities for demonstrating value. Pulse is currently being used by 1-in-2 FTSE100 businesses, and Clientshare works with some of the largest enterprises in BPO, RPO, IT Services, Logistics and FM to improve their Quarterly Business Reviews - putting a spotlight on their value and making it impossible for clients to miss.

If you want to effectively demonstrate your value during QBRs, consider these five essential tips:

 

1. Align goals and outcomes 

Start by ensuring that your QBRs revolve around aligning your client's objectives with the outcomes they've achieved through your products or services. Emphasise how your offerings have met or exceeded the initial goals set at the beginning of your partnership, reinforcing the tangible value you bring. 

 

2. Share key performance metrics

Presenting vital performance metrics is a potent way to substantiate value. Highlight pertinent data, such as increased revenue, cost savings, improved efficiency, or enhanced customer satisfaction, all directly attributable to your products or services. Visual aids such as charts or graphs can make these metrics more impactful. 

Metrics demonstrating KPIs in Quarterly Business Reviews (QBRs)

 

3. Showcase success stories

Craft compelling success stories that illustrate the positive impact of your solutions on other clients. Utilise case studies or testimonials to provide real-world examples of the value you've delivered. Sharing these stories can resonate with your client and help them envisage similar successes for their own business. 

 

4. Provide a roadmap for continued value

Outline a clear roadmap detailing how you intend to continue delivering value in the future. Discuss upcoming product enhancements, additional services, or strategic initiatives that will further benefit your client's business. Demonstrating your commitment to their ongoing success reinforces your value proposition. 

Road map of goals from Quarterly Business Reviews (QBRs)

 

5. Seek feedback and collaborate

Promote open dialogue by actively seeking your client's feedback and input. Use this opportunity to address challenges, explore new opportunities, and discuss areas where improvements can be made. Collaborate on solutions, demonstrating that you genuinely value their perspective and that the partnership is committed to mutual success. 

 

Final thoughts: 

Effectively demonstrating value during your Quarterly Business Reviews (QBRs) is crucial for building trust and nurturing long-term client relationships. By aligning goals, sharing key performance metrics, showcasing success stories, providing a roadmap for continued value, and seeking feedback, you can affirm your dedication to your client's success and ensure that the value you provide remains evident and appreciated throughout your partnership. 

 


 

Read more:

 

Link to an article by Clientshare's Global Director of Enterprises, Helen Ectors, about client retention and data-driven decisions