Below you will find a pdf download to share with your clients. This is a useful piece of content to ensure they are kept in the loop about the new business review process with the Pulse tool.
Assets:
Read more:
What is NPS and why is it your most powerful metric?
How to create and share a review with Clientshare Pulse
What are Pulse Index Questions and how can you customise them to fit your organisation's needs?
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Download our latest whitepaper
Net Promoter Score (NPS) remains one of the most widely used customer feedback metrics in the B2B world. Many organisations send out annual surveys or ad-hoc feedback requests, but few know how to use NPS to retain clients and drive growth effectively.
In this paper, we explain what NPS measures, why it's important, and explore the ways leading suppliers are using it to improve contract retention, drive upselling opportunities and boost overall customer experience.