Clientshare Blog

Home to B2B CX strategy insights, Business Review best practice, company updates, research & more

How to rebuild broken B2B relationships
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What’s stopping your client reviews from being truly strate...
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The Role of Pulse in Client Retention and Data-Driven Decis...
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Download our latest whitepaper

Net Promoter Score (NPS) remains one of the most widely used customer feedback metrics in the B2B world. Many organisations send out annual surveys or ad-hoc feedback requests, but few know how to use NPS to retain clients and drive growth effectively.

In this paper, we explain what NPS measures, why it's important, and explore the ways leading suppliers are using it to improve contract retention, drive upselling opportunities and boost overall customer experience.