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Virtual Panel: How to avoid the devastating impacts of poor-quality QBRs

Alice Baker
April 15, 2024

An image showing the title of the Virtual Panel, 'How to avoid the devastating impacts of poor-quality QBRs', alongside the faces of the participants: Jon Boden, Claire Fields and James Ward

Watch our Virtual Panel with Business Review experts Claire Fields (OCS) and Jon Boden (CEVA Logistics), hosted by Clientshare’s own MD, James Ward.

They discussed the findings of our whitepaper, ‘The QBR Delusion’, and the increasing disconnect between buyers and suppliers across the UK and US. These buyers are becoming increasingly disillusioned with suppliers who deliver poor-quality Quarterly Business Reviews (QBRs), having a devastating effect on bottom lines.


Watch now

 

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Download our latest whitepaper

NPS is one of the most popular B2B feedback metrics, yet few use it effectively to retain clients and drive growth. This paper explains what NPS measures, why it matters, and how leading suppliers leverage it to boost retention, upsell opportunities, and customer experience.