i-FM: Suppliers missing client opportunities

Alice Baker
February 16, 2024

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"Research shows suppliers are suffering customer churn and loss of revenue as a result of inadequate business review processes.

Research from business review platform Clientshare found 88% of buyer organisations stating that suppliers aren’t demonstrating enough evidence of value and innovation in quarterly business reviews; and more than three-quarters (76%) report that it often feels as though QBRs are merely a tick-box exercise for their suppliers."

 

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QBR research whitepaper Clientshare

Download our research whitepaper, 'The QBR Delusion'

We interviewed hundreds of buyers of Logistics, FM, Contract Catering, IT and BPO services from the UK and US. The research uncovers an undeniable feeling among buyers that their suppliers need to start delivering better QBRs if they want to keep their business. Learn more about how your customers think you're losing out on key opportunities with them today.