Logistics Matters: Do you know if your clients are happy?

Alice Baker
August 12, 2025

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"CLIENTSHARE, the company behind the world’s leading Business Reviews platform, Pulse, has today launched its new CX Maturity Assessment – a diagnostic tool designed to evaluate how well a supplier’s Business Review process and wider customer experience (CX) strategy are performing.

The tool has already been adopted by leading B2B suppliers across Logistics, Facilities Management and BPO, whose anonymised results have helped shape the industry benchmarks now used in the assessment. By opening it up to the wider market, Clientshare is giving any B2B enterprise supplier the opportunity to see how their CX performance compares to their competitors and contemporaries, as well as receive practical guidance on how to improve."

 

 

 
 
 

 

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Download our latest whitepaper

Net Promoter Score (NPS) remains one of the most widely used customer feedback metrics in the B2B world. Many organisations send out annual surveys or ad-hoc feedback requests, but few know how to use NPS to retain clients and drive growth effectively.

In this paper, we explain what NPS measures, why it's important, and explore the ways leading suppliers are using it to improve contract retention, drive upselling opportunities and boost overall customer experience.