Whitepaper: The QBR Delusion

Alice Baker
January 31, 2024

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Businesses are facing a myriad of constantly evolving pressures. Buyer expectations have increased and they are growing increasingly frustrated with the state of their suppliers’ Quarterly Business Reviews (QBRs). In fact, a worrying 82% have cancelled contracts due to poor-quality QBRs, a devastating fact for suppliers in today’s ever-changing markets.

Our research, 'The QBR Delusion', found that high-quality supplier relationships, driven by productive and regular reviews, will be vital for the majority of organisations in meeting their business objectives over the next 12 months. Buyers pointed to a wide range of business objectives where they are looking for support from suppliers, including cost reduction, revenue growth, customer experience and employee retention.

Complete the form below to download the whitepaper and gain valuable insights into:

  • When's the most important opportunity for suppliers to evidence value and innovation?
  • What are buyers’ views on the state of current QBRs?
  • What do you need to do to improve your QBR processes?

Download 'The QBR Delusion'
QBR research whitepaper Clientshare

Download our research whitepaper, 'The QBR Delusion'

We interviewed hundreds of buyers of Logistics, FM, Contract Catering, IT and BPO services from the UK and US. The research uncovers an undeniable feeling among buyers that their suppliers need to start delivering better QBRs if they want to keep their business. Learn more about how your customers think you're losing out on key opportunities with them today.