"New tool designed to evaluate how well a supplier’s business review process and customer experience strategy are performing.
The CX Maturity Assessment from Clientshare, the company behind the leading business reviews platform, Pulse, reports that the tool has already been adopted by leading B2B suppliers across facilities management, logistics and BPO – their anonymised results have helped shape the industry benchmarks now used in the assessment."
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NPS is one of the most popular B2B feedback metrics, yet few use it effectively to retain clients and drive growth. This paper explains what NPS measures, why it matters, and how leading suppliers leverage it to boost retention, upsell opportunities, and customer experience.