Clientshare has partnered with Excellerate Services UK & Ireland to support the facilities services provider’s new client experience strategy. The partnership is one of the first priorities for Kenny Tranquille following his recent appointment as Excellerate’s first Chief Experience Officer.
Excellerate will use Clientshare to give its account teams a single, consistent way to collect and understand client sentiment, identify relationship risk, agree actions and close the loop with clients.
The partnership reflects a key principle both businesses share: listening to clients is most valuable when something happens as a result. Clientshare forms an integral part of the wider client experience strategy Kenny is building at Excellerate. He’ll work closely with account teams to make sure every client relationship has the same rigour behind it, whether it’s a single site or a national contract, with the aim of supporting both client retention and growth.
James Ward, CEO of Clientshare, said: “Introducing a Chief Experience Officer role, and making this partnership one of Kenny’s first priorities, shows Excellerate is treating CX as a leadership responsibility, enabling account managers to build and develop stronger client relationships. We’re looking forward to supporting Kenny and the account teams as they build that consistency across the business.”
Kenny Tranquille, Chief Experience Officer at Excellerate Services UK & Ireland, said: “Listening to our clients is important, but what really builds trust is what we do next. Clientshare gives us a consistent way to turn feedback into action, make sure those actions are followed through and, importantly, show our clients what has changed as a result.”
Nick Rastelli, Joint CEO of Excellerate Services UK & Ireland, added: “Retaining and growing client relationships starts with genuinely understanding how clients feel about the service we deliver. This partnership with Clientshare supports Kenny’s work in building that understanding into everything we do.”
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