"Clientshare, the provider of the Pulse platform for digital business reviews, has announced strong growth across the first half of 2025, with its Pulse product recording 35% year-on-year growth in H1. This growth continues to exceed the B2B SaaS industry median. The company also maintained strong enterprise contract renewal rates with organisations including FTSE 100 company, Compass Group."
Read the full press release by clicking on one of the below publications:
Net Promoter Score (NPS) remains one of the most widely used customer feedback metrics in the B2B world. Many organisations send out annual surveys or ad-hoc feedback requests, but few know how to use NPS to retain clients and drive growth effectively.
In this paper, we explain what NPS measures, why it's important, and explore the ways leading suppliers are using it to improve contract retention, drive upselling opportunities and boost overall customer experience.
