"Clientshare, the provider of the Pulse platform for digital business reviews, has announced strong growth across the first half of 2025, with its Pulse product recording 35% year-on-year growth in H1. This growth continues to exceed the B2B SaaS industry median. The company also maintained strong enterprise contract renewal rates with organisations including FTSE 100 company, Compass Group."
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NPS is one of the most popular B2B feedback metrics, yet few use it effectively to retain clients and drive growth. This paper explains what NPS measures, why it matters, and how leading suppliers leverage it to boost retention, upsell opportunities, and customer experience.
