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195% year-over-year growth signals another record quarter for Clientshare Pulse, with adoption increasing in the UK and US.
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If you're interested in knowing more about Clientshare Pulse, our unique to the market business reviews workflow tool, then take a look at our 30 second introduction video here.
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Net Promoter Score (NPS) remains one of the most widely used customer feedback metrics in the B2B world. Many organisations send out annual surveys or ad-hoc feedback requests, but few know how to use NPS to retain clients and drive growth effectively.
In this paper, we explain what NPS measures, why it's important, and explore the ways leading suppliers are using it to improve contract retention, drive upselling opportunities and boost overall customer experience.
